Administrative Support & Programs Professional
Resume:
CEDRIC ALLEN
Austin, TX • 512-***-****
Email: ************@*****.***
Professional Summary
Resourceful and dedicated professional with a strong background in administrative support, customer service, mailroom operations, youth program management, and athletic coaching. Known for reliability, teamwork, and the ability to adapt quickly in fast paced environments. Provides exceptional service, maintains organized workflows, and contributes positively to organizational goals. Core Skills & Strengths
Administrative Operations & Support
Customer Service Excellence
Mail Processing & Distribution
Program & Event Coordination
Youth Coaching & Mentorship
A/V & Conference Room Setup
Shipping, Receiving & Inventory
Problem Solving & Workflow Optimization
Professional Experience
Texas Comptroller of Public Accounts Austin, TX
Administrative Assistant IV – Mailroom Support
Retrieved incoming mail from the U.S. Post Office and prepared it for internal distribution. Sorted high-volume mail accurately and delivered it to appropriate agencies/departments. Processed outgoing mail including USPS Express, FedEx, Certified Mail, and other tracked services using barcode systems.
Ensured timely and efficient mail handling to support overall agency operations. St. Stephen’s Episcopal School Austin, TX
Athletic Coach – Basketball, Flag Football, Softball & Baseball (August 2022 – May 2024) Coached and supervised student-athletes across multiple sports, promoting teamwork, discipline, and skill development.
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Planned and led practices, skill drills, and game strategies tailored to each sport. Ensured a safe, positive, and inclusive environment for all students. Communicated effectively with parents, staff, and players regarding schedules, expectations, and performance.
Earlier Professional Experience
AT&T – Excela Enterprise Solutions Brookhaven, GA Customer Service Associate / Technician
Executed high volume mail center and administrative operations. Coordinated shipping/receiving logistics and maintained detailed tracking logs. Supported office operations through A/V setup, equipment handling, and conference room preparation.
Ensured accuracy, efficiency, and strong communication across departments. Texas Secretary of State Austin, TX
Administrative Assistant II (2000–2013)
Managed daily mail distribution and ensured compliance with agency procedures. Maintained organized records, filing systems, and confidential documentation. Prepared correspondence, performed data entry, and assisted with special projects. Provided dependable administrative support to multiple teams. Lake Travis High School Austin, TX
Basketball Coach (2011–2013)
Coached and trained student athletes in skill development and conditioning. Designed game strategies and conducted structured practice sessions. Promoted academic accountability, leadership, and sportsmanship. Rosewood Recreational Center Austin, TX
Program Specialist (1997–2007)
Coordinated youth programs, activities, and seasonal events. Managed sports leagues while serving as coach and referee. Provided mentorship and maintained a safe and engaging environment. Farmers Insurance Group Austin, TX
Remittance Clerk (1998–1999)
Processed financial remittances and balanced daily receipts. Managed mail, sorted correspondence, and verified payments. Ensured accuracy and confidentiality in financial processing.
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Cincinnati Reds Cincinnati, OH
Professional Athlete (1994–1997)
Competed at a professional level demonstrating discipline and commitment. Followed rigorous training programs and contributed to team performance. Education
Mary Hardin Baylor University (1993–1994)
McLennan Community College (1989–1991)
Technical & Specialized Skills
Mail Processing & Opex Machines
Cash Processing Equipment (DP500)
Forklift Operation
Computer & Office Equipment Proficiency
Volunteer Experience
YMCA – Winston-Salem, NC
Volunteer Activity Leader
References available upon request.
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