Customer-Focused Service & Data Entry Prourse
Resume:
TIANA SANCHEZ
Indian Orchard, MA *****
********@*****.***
Professional Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned. Work Experience
UPS Seasonal Delivery Driver
UPS-Springfield, MA
November 2025 to December 2025
Delivery driver from my own vehicle
Lunch/Recess Monitors
Hampden-Wilbraham Regional School District-Wilbraham, MA July 2025 to December 2025
•Supervise lunch and recess.
•Monitor safe and expected use of materials.
•Use school-based processes to handle student behaviors.
•Learn and use all safety protocols.
•Encourage and support positive interactions and play Motor Coach and 7D Van Drivers
King Gray Coach Lines-Chicopee, MA
June 2025 to November 2025
7D Driver
7D Driver
Master Lee's Taekwondo-Springfield, MA
April 2024 to February 2025
7D driver and in house support with students
Customer Service Representative
Automated Health Systems-Springfield, MA
July 2023 to April 2024
Enroll in health plans, case status, case updates, applications, eligibility
(Remote) Insurance Verification
Health New England-Springfield, MA
August 2020 to July 2023
· Cross trained in multiple departments to know all company needs and train new employees.
· Analyzed and updated all necessary changes to Salesforce software.
· Processed customer service requests via phone support and email support
· Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
· Noted customer correspondence in CRM to track requests, problems, and solutions.
· Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
· Audited internal data and processes to identify and manage initiatives, improving business performance.
· Recommended metrics and models based on observed trends.
· Prior authorizations
· Worked with internal teams to understand business needs and changing strategies. 7D Driver
King Gray-Chicopee, MA
October 2022 to April 2023
7D Driver
Van Pool Transportation-Wilbraham, MA
July 2021 to October 2022
Data Entry/Account Administrative Representative
Uhaul Live Verify
July 2019 to August 2020
· Performed administrative tasks and assisted in executing business solutions.
· Successfully entered data into company database and validated the accuracy of valuable company information.
· Used and analyzed data from automated information aggregators to update the database.
· Generated data reports, enter company findings into the database and perform backups.
· Supported data entry across departments as requested, switching promptly to new projects. Customer Services Representative
Amazon
January 2017 to June 2019
· Assisted staff with resolving complex customer issues and implementing targeted solutions.
· Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.
· Documented customer correspondence in CRM to track requests, problems, and solutions.
· Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
· Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools.
· Assisted customers by providing confirmations, answering questions, and offering general information. Certified Medical Assistant
Baystate Health-South Hadley, MA
December 2016 to April 2018
Education
Psychology (Bachelor's degree)
Southern New Hampshire University
Present
Medical Assisting (Certification)
Porter and Chester Institute
Skills
• Epic
• Mobile devices
• Siebel
• Order and Refund Processing
• LiveChat Support
• Customer training
• Phone etiquette
• Experience working with students
• First aid
• Billing
• Working with students with special education needs
• GPS
• Slack
• Patient interaction
• Customer support experience within healthcare industry
• Working with people with disabilities
• Managing customer accounts
• Technical support
• Bilingual
• Communication skills
• Organizational skills
• Attention to detail
• Phone call management
• Order processing
• Maintaining patient confidentiality
• Email Support
• Electronic health records (EHR) management
• Direct patient care
• EMR Systems
• Classroom experience
• Google Workspace
• Customer support experience within government industry
• Understanding Customer Needs
• CRM Software
• Technical troubleshooting support
• Customer support specialist experience
• Medical Office Experience
• In-person customer service
• Technical Proficiency
• Customer support - Customer support experience (16-20 years)
• Interpersonal skills
• Email customer support
• Creative Problem Solving
• Data Entry
• Microsoft Office
• Client services
• English
• Call center agent experience
• Delivery driver experience
• Phone customer support
• Customer issue escalation
• Load & unload
• Heavy lifting
• Prior authorizations
• Triage
• Customer support experience within retail industry
• Basic math
• Call Documentation
• Live chat
• Microsoft Teams
• Call center experience
• Insurance Verification
• Medical Insurance Rep
• Customer service
• Efficient and Detail-Oriented
• Medical administrative support
• Billing issue inquiries
• Behavior management
• Driving
Certifications and Licenses
Caregiver Certification
October 2020 to Present
First Aid Certification
Certified Medical Assistant
Driver's License
August 2022 to August 2027
CPR Certification
March 2022 to March 2024
Class D
RMA
BLS Certification
AED Certification
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