Administrative Professional with Patient Services Focus
Resume:
Angela Rhodes
Freedom, OK *****
*******.***@*****.***
Professional Summary
Skilled Patient Service Representative adept at working under general supervision as member of care team providing exceptional patient services. Greet patients, complete registrations, and verify insurance coverage. Offer strong attention to detail and high accuracy, professional attitude, reliable nature, and ability to handle confidential and sensitive information with care. Work Experience
Office Manager
Harper County Community Hospital BFHC-Buffalo, OK
November 2023 to Present
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Developed and implemented efficient filing systems to improve document organization and retrieval
• Implemented new software systems for project management, resulting in improved team collaboration and productivity
• Maintained confidential employee records, ensuring compliance with privacy regulations
• Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
• Prepared reports on office expenses, budget variances, and operational performance for senior management review
• Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
• Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
• Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/ subcontractors in a professional manner
• Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
• Implemented a comprehensive disaster recovery plan that ensured minimal disruption during unforeseen events
• Managed the office budget, tracking expenses and identifying areas for cost-saving measures
• Collaborated with HR department to ensure compliance with employment laws/regulations and maintain accurate personnel records
• Coordinated logistics for company events, including venue selection, catering arrangements, and guest accommodations
Life Safety Coordinator
AllianceHealth Woodward
June 2019 to July 2023
July 2021 – July 2023
• Maintain POM policies and binders to be Joint Commission ready at all times.
• Create and close out work orders/ monthly PMs and run reports in TMS.
• Take minutes at daily and monthly meetings; such as Safety Huddle, EOC and Emergency Management.
• Participates in Employee Engagement Committee, EOC tours and Leadership Patient rounding. Patient Registration Team Lead
Patient Registration
June 2019 to July 2021
· Obtained and accurately entered demographic, clinical, and financial data into computer system.
· Explained admitting procedures and obtained signatures on admission, clinical, and financial forms.
· Answered telephone promptly and politely provided information and assistance.
· Determined estimated cost for services provided by researching and reviewing medical treatments, tests, medications.
· Identified and collected copayments to meet patient financial obligations, including applicable deductibles.
Insurance Producer
McClure Insurance
October 2013 to January 2015
· Customized insurance programs and cross-promoted products to maximize the group's profits by matching customers with the best fitting options.
· Sold policies such as automobile, life and property insurance to business and individuals
· Calculated premiums and set up clients with automated payment options for discounts.
· Inspected property to determine its general condition, age and other factors affecting the potential insurance risks.
· Worked with the underwriter to complete forms and obtain coverage.
· Collected information from clients about financial resources and needs to better understand their situations and select the best products.
· Met targets consistently by working hard and with strong attention to detail.
· Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
· Received and routed incoming mail, packages, and deliveries.
· Consulted with customers to understand desires and suggest best products to meet needs. Education
High School
McHill High School-Remote
Skills
• Attention to detail
• EPIC
• Data entry
• Non-technical user support
• Cross-functional collaboration
• Recruiting
• Phone customer support
• Decision making
• Employee engagement
• Typing
• Multitasking
• Office activity coordination
• ServiceNow
• Patient admitting
• Customer relationship building
• Office management - Office management experience (1-2 years)
• Managing teams in a customer support role - Largest customer support team managed (11-15 team members)
• Employee onboarding
• Office record organization
• HMS operation
• Phone communication
• Quality improvement
• Payment reconciliation
• Managing budgets as an office manager - Largest budget managed as an office manager ($100,000-
$500,000)
• Team management
• QuickBooks
• Customer service manager experience
• Technical troubleshooting support
• In-person customer service
• Client interaction via phone calls
• Employee training
• English
• Employee relations
• Individual consumer customer service
• Time management
• Customer support specialist experience
• Computer operation
• Verbal communication
• Technical Proficiency
• Medicare
• Customer issue escalation
• Computer literacy
• Customer service
• Performance dashboards
• Microsoft Teams
• Administrative experience
• Cross-functional communication
• Phone etiquette
• Microsoft Excel
• Clinical data entry
• Microsoft Office
• Excel data analysis
• Term negotiation
• Customer support experience within healthcare industry
• Google Workspace
• CRM system proficiency
• Improving customer support response time - Customer support response time improved (21-30%)
• Client services
• Problem-solving
• Staff supervision
• Medical office experience
• Leadership
• Phone call management
• Organizational skills
• Efficient in Microsoft Word
• Healthcare system navigation
• Managing customer accounts
• Billing issue inquiries
• Payroll processing
• Microsoft Outlook
• Invoice processing
• SAP
• Computer skills
• Clerical experience
• Email customer support
• Managing teams as an office manager - Largest team managed as an office manager (6-10 team members)
• Customer support - Customer support experience (3-5 years)
• Prepare reports
• Google Sheets
• Google Calendar
• Electronic health records (EHR) management
• Office supply management
• Medical terminology
• Insurance verification
• Research
• Microsoft Outlook Calendar
• Microsoft Word
• Office experience
Certifications and Licenses
First Aid Certification
CPR Certification
Driver's License
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