Customer Service & Support Specialist with 8+ Years

Debra Darlene Lovelace

Phone: 706-***-****

Email: **************@*****.***

Location: Summerville, GA

PROFESSIONAL SUMMARY

Customer service and support professional with over 8 years of experience across call centers, healthcare services, and technical troubleshooting roles. Skilled in handling customer inquiries, managing healthcare communications, and using CRM tools. Adept at resolving issues promptly and working both independently and in team environments. Holds a BA in Psychology from Argosy University.

CORE SKILLS

• Customer Service & Client Relations

• Call Center Operations (Inbound/Outbound)

• Technical Support & Troubleshooting

• Healthcare & Patient Assistance

• Survey Administration & Market Research

• CRM & Database Management

• Data Entry & Administrative Support

• Remote & On-Site Work Environments

• Conflict Resolution & Communication

PROFESSIONAL EXPERIENCE

United Healthcare (via Temporary Service)

Survey Administrator 2024

• Conducted customer satisfaction surveys with healthcare clients.

• Maintained data integrity and confidentiality under HIPAA guidelines. SSG Solutions

Customer Support Representative Mar 2023 – Mar 2024

• Provided customer service for Disney+ and Hulu users.

• Handled streaming issues, billing concerns, and account updates via phone and chat. MMC Group

Patient Support Specialist (Seasonal) Nov 2022 – Feb 2023

• Assisted patients in accessing cancer medications.

• Worked with insurance providers and pharmacies to coordinate care. ReQuote

Customer Service & Survey Specialist Jan 2021 – Nov 2022

• Managed customer calls and administered feedback surveys.

• Collected data to improve services and increase customer satisfaction. Convergys / Concentrix

Customer & Technical Support Representative 5 Years

• Resolved customer issues across multiple client accounts.

• Trained new team members and used CRM tools for tracking. Various Temporary Agencies

Customer Service & Administrative Roles Various Years

• Performed data entry, inbound/outbound calls, and short-term customer support projects.

• Adapted quickly to new work environments and software systems.

EDUCATION

Bachelor of Arts in Psychology

Argosy University

TECHNICAL SKILLS

Microsoft Office Suite Salesforce Zendesk Google Workspace HIPAA Compliance Remote Tools (Zoom, Teams) CRM Software

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