Versatile HR, Admin, and Paralegal Support Professional

Alyssa Nicole Duran

**** ** *****, ***** **, NM *7507

*********@*******.*** 505-***-****

Professional Summary

Adaptable and detail-oriented professional with diverse experience in healthcare, human resources, administrative support, and client relations. Currently pursuing an Associate of Applied Science in Paralegal Studies, developing legal knowledge. Proven ability to manage multiple tasks, maintain confidentiality, and communicate effectively. Recognized for professionalism, problem-solving, and collaboration in fast-paced environments. Core Competencies

• Human Resources & Talent Acquisition

• Legal Administrative Support (In Progress)

• Healthcare & Pharmacy Operations

• Customer Relations & Conflict Resolution

• Data Entry & Records Management

• Microsoft Office Suite & Database Proficiency

• Time Management & Task Prioritization

• Team Leadership & Training

Education

Associate of Applied Science in Paralegal Studies (In Progress) Rasmussen University

Expected Graduation: September 2026

New Mexico High School Equivalency Credential

Santa Fe Community College – Santa Fe, NM

December 2019

Professional Experience

Allergy Partners of New Mexico

Patient Services Representative (PSR) – PRN

July 2025 – January 2026

• Greeted and checked in patients, ensuring accurate demographic and insurance verification

• Scheduled, rescheduled, and confirmed patient appointments

• Answered multi-line phones and routed calls appropriately

• Collected co-pays and posted payments in the electronic medical record system

• Maintained patient confidentiality and HIPAA compliance

• Assisted clinical staff by managing front-desk workflow in a fast-paced medical office HR Assistant

Nexus Health – Santa Fe, NM

Jan 2025 – November 2025

• Coordinated recruitment and onboarding, streamlining hiring workflows.

• Maintain confidential employee records with 100% accuracy.

• Supported payroll and benefits administration and facilitated clear employee communication.

• Organized training sessions and company events to enhance employee engagement. Human Resources Assistant I (Temporary)

Christus St. Vincent – Santa Fe, NM

Jan 2024 – Jan 2025

• Delivered professional front desk service to staff, applicants, and visitors.

• Assisted with pre-employment processes including background checks, I-9 verification, and credentialing.

• Maintain confidential employee records and compliance documentation.

• Scheduled interviews, orientations, and meetings to optimize recruitment timelines.

• Served as a liaison between HR, hiring managers, and departments. Pharmacy Technician

Walgreens Pharmacy – Santa Fe, NM

Jan 2022 – Jan 2024

• Prepared and dispensed prescriptions following regulatory standards.

• Processed insurance claims and resolved billing issues, reducing patient delays.

• Managed inventory and quality assurance via automated pharmacy systems.

• Provided compassionate patient care and addressed questions professionally. Case Manager / Remote Office Administrator

Agero, Inc. – Goodyear, AZ (Remote)

Feb 2020 – Jan 2022

• Managed high-volume client support cases, delivering professional remote service.

• Resolved escalations and technical issues efficiently.

• Mentored new hires to improve team performance.

• Supported internal administrative workflows and documentation. Customer Service Representative – Accountant (Part time) Ferrellgas – Santa Fe, NM

December 2018 – February 2020

• Greeted walk-in clients and assisted with their needs.

• Created client accounts, scheduled delivery, and service orders.

• Documented driver and client payments; maintained client accounts on credit hold and created budget plans.

• Reconciled store funds, compiled deposits, and delivered them to the bank. Front Desk Receptionist

Hotel Chimayó de Santa Fe – Santa Fe, NM

2016 – 2018

• Managed guest reservations, monitored email inquiries, and assisted with local travel arrangements.

• Maintained reservation systems, assigned rooms, and processed hotel documentation.

• Validated credit cards and issued room keys accurately.

• Addressed guest issues under pressure to ensure hospitable service.

• Collected payments and ensured guests safety upon departure. Stocker – (Seasonal)

Ulta Beauty – Santa Fe, NM

2016

• Received, unpacked, and organized incoming merchandise and inventory

• Stocked shelves, backstock, and promotional displays to maintain a well-organized sales floor

• Assisted with pricing, tagging, and setting up seasonal displays

• Maintained a clean and safe stockroom environment

• Supported store operations during high-volume seasonal periods Cashier – (Seasonal)

Ross Dress for Less – Santa Fe, NM

2016

• Provided prompt, friendly checkout service while operating the POS system to process sales, returns, and exchanges.

• Maintained accuracy in handling cash, credit, and refunds in a fast-paced retail setting.

• Ensured cleanliness and organization of the front-end register area in line with company standards.

• Assisted customers with inquiries, promoting a positive shopping experience.

• Supported loss prevention protocols and identified potential discrepancies or suspicious behavior.

Assistant Manager / Wireless Consultant

GoWireless - Verizon Wireless – Santa Fe, NM

2010 – 2016

• Independently opened and closed the store, ensuring operational, security, and compliance standards

• Managed daily store operations while working solo, including sales, customer service, inventory, and cash handling

• Created and managed employee schedules to ensure appropriate coverage and operational efficiency

• Conducted interviews and assisted in the selection and onboarding of new employees

• Provided corrective coaching and performance feedback in accordance with company policies

• Oversaw inventory control, receiving shipments, cycle counts, device tracking, and loss prevention

• Led team meetings and conducted sales training focused on sales growth and performance improvement

• Coached staff on consultative selling techniques, product knowledge, and customer engagement

• Served as escalation point for complex customer concerns, billing disputes, and technical troubleshooting

• Delivered consultative wireless solutions by assessing customer needs and recommending devices, plans, and accessories

• Consistently exceeded sales goals and earned recognition as a top sales competitor in the region

• Managed cash drawers, reconciled daily funds, and prepared bank deposits

• Created and implemented marketing materials and in-store promotions to increase customer engagement and sales

• Ensured adherence to Verizon and Go Wireless policies and procedures Core Professional Skills

• Effective Communication – Clear, empathetic, and professional interaction with teams, clients, and stakeholders.

• Conflict Resolution & Collaboration – Mediating disputes and fostering teamwork across departments.

• Problem-Solving & Adaptability – Quickly identifying challenges and adjusting to evolving systems and environments.

• Time Management & Attention to Detail – Prioritizing tasks efficiently while ensuring accuracy and compliance.

Client & Team Support

• Customer Service Orientation – Providing compassionate, responsive, and patient- centered service.

• Confidentiality – Managing sensitive information with discretion and integrity.

• Leadership & Mentoring – Supporting new hire onboarding and ongoing team development.

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