Versatile Client-Focused Operations Specialist

Melinda Lakota

Myrtle Beach, South Carolina • 413-***-**** • ***********@*****.***

I am a motivated professional with a track record in dispatch, customer service, and pest control, I bring strong organizational skills, problem-solving abilities, and a knack for keeping operations running smoothly. I’m looking to leverage my experience in communication, case management, and client support to contribute to a team where I can grow, stay adaptable, and help deliver excellent service every day.

Experience

2024– PRESENT

Pre-Suit Auto Case Manager Morgan & Morgan PI Law Firm Murrells Inlet, South Carolina

Legal Assistant with a strong capability for managing high-volume caseloads efficiently while maintaining meticulous organization of case files and confidential documents. I am highly adept at drafting a wide variety of legal correspondence, and negotiations with accuracy and attention to detail. Skilled in conducting thorough legal research to support case strategy and preparation. Recognized for a proactive, solutions-oriented approach and a collaborative mindset, consistently ensuring the smooth operation of legal practices even under tight deadlines and shifting priorities.

MARCH 2019 – NOVEMBER 2024

Dispatcher Paylessforoil.com South Hadley, Massachusetts

Dispatcher at Paylessforoil.com, I provided continuous support to drivers throughout their shifts, making sure to promptly address any concerns or challenges that arose. I acted as the main link between drivers and customers, coordinating communications to keep deliveries on time and clients informed. When emergencies occurred involving company vehicles, I was the go-to contact, managing the situation efficiently. I was responsible for scheduling and dispatching drivers across Massachusetts and Connecticut, and I took pride in creating and optimizing delivery routes by factoring in traffic and road conditions to ensure everything ran smoothly. Additionally, I managed incoming calls and emails from customers, handling questions about their deliveries and resolving any issues that came up, all while keeping operations organized and efficient.

JULY 2016 – MARCH 2019

Customer Service Representative / Carbide Sales Rep Support GWS Tool Group, LLC Springfield, Ma

As a Customer Service Representative and Carbide Sales Rep Support at GWS Tool Group, LLC, I was responsible for accurately processing custom orders and resolving shipping issues with efficiency and professionalism. This role required precise attention to customer orders and timely delivery. I acted as a liaison between clients and internal teams, addressing inquiries, troubleshooting order discrepancies, and providing timely solutions to support overall sales operations. My commitment to customer satisfaction and organized workflow contributed to maintaining high service standards and supporting the success of the sales team.

AUGUST 2013 – MARCH 2016

Termite Dept. Coordinator / Customer Service Representative Braman Termite & Pest Control Agawam, Ma

As a Pest Control Specialist at Braman Termite & Pest Elimination, I played a key role in increasing company revenue by my commitment to maintaining a high rate of customer retention through ongoing follow-up and prompt resolution of any issues or concerns. I optimized scheduling by coordinating appointments in geographically efficient routes throughout Massachusetts. Additionally, I worked as a Sentricon Specialist, where I was responsible for creating and optimizing routes specifically for specialized technicians, ensuring effective and timely service delivery.

Skills

Through my diverse professional background, I have developed strong skills in case management, legal research, and preparing accurate legal documentation. I am adept at handling high-volume workloads and maintaining meticulous organization of files and confidential information. I consistently demonstrate initiative, self-motivation, and the capacity to work both independently and as a collaborative team member. My experience as a truck dispatcher and customer service representative has honed my abilities in effective communication, problem-solving, route optimization, and emergency response coordination. Additionally, I have demonstrated proficiency in managing customer inquiries, resolving complaints, and maintaining high customer satisfaction. My work in pest control also strengthened my skills in upselling services, client retention, and strategic scheduling. Overall, I am recognized for my attention to detail, collaborative approach, adaptability under pressure, and commitment to ensuring smooth business operations.

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