IT Support Specialist - Bilingual (English/Spanish) - CompTIA A+ Ready

Natalia Cody

Henderson, NV ************@*******.*** 702-***-****

Summary

Detail-oriented and adaptable IT support professional with hands-on technical training and a proven ability to troubleshoot issues quickly while delivering clear, supportive communication. Strong problem-solver with experience working in fast-paced, high-pressure environments, known for staying composed, learning new systems fast, and providing reliable, user-focused support.

Skills

●Proficient with hardware/software support, remote tools, and basic system navigation

●Strong task prioritization, accuracy, and documentation in structured environments

●Fast learner with the ability to pick up new platforms, workflows, and processes quickly

Languages

●Bilingual: English & Spanish (Fluent)

Certifications & Credentials

●CompTIA A+ (Completed)

●Cisco IT Essentials / PC Hardware & Software

●CompTIA Network+ (In Progress — Expected April 2026)

●CompTIA Security+ (In Progress — Expected April 2026)

Work Experience

Link Technologies – Las Vegas, NV November 2025 – Present

Tech 1 Intern

●Provided remote and onsite IT support using ConnectWise and LogMeIn, resolving most issues on first contact.

●Assisted with device deployment and maintenance while helping track updates in the asset inventory system.

●Performed password resets, account unlocks, and basic troubleshooting using virtual machines and remote tools.

Downtown Grand Hotel & Casino – Las Vegas, NV July 2024 – November 2025

Table Games Supervisor

●Resolved escalated issues by assessing situations quickly and coordinating solutions to keep operations running smoothly.

●Ensured compliance with regulatory and company policies while maintaining accurate documentation about players through Synkronos.

●Communicated clearly with team members and guests to guide them through procedures and resolve concerns professionally.

Circa Resort & Casino – Las Vegas, NV July 2023 – March 2025

Table Games Supervisor & Dealer

●Monitored multiple tables simultaneously, identifying irregularities and addressing them promptly.

●Used digital systems such as BRAVO Pit and other tools to track activity, verify information, and document incidents accurately.

●Maintained a calm, professional presence in fast-paced environments while assisting guests and supporting operations.

Cinedome 12 Theatres – Henderson, NV August 2018 – March 2020

Customer Service Associate

●Assisted guests with questions and service needs while maintaining an efficient workflow.

●Operated point-of-sale and theatre systems with accuracy, adapting quickly to software and process changes.

●Managed high-volume requests while prioritizing tasks and maintaining attention to detail.

Education

Tech Impact ITWorks – Las Vegas, NV

●250+ hours of technical training, such as networking fundamentals, Packet Tracer labs, creating Cat-6 Ethernet cables, working with virtual machines, using Command Prompt/PowerShell, scripting in Java and Python, and creating batch (.bat) files.

●100+ hours of professional development training, including communication skills, and workplace readiness.

Nevada Learning Academy – Las Vegas, NV

●High School Diploma

Certifications & Credentials

●Nevada Gaming License

●Alcohol Awareness Card

●Valid Drivers License

●Passport (Pending)

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