Remote Service Specialist Resume Summary

Toni M Pearson

***** ***** ******* ***

Belleville, AR 72824

Phone: 337-***-****

E-mail: *************@*****.***

Objective:

To establish a position with a company with good standards, who puts their employees first and serves their members with utmost care and respect. I bring a stable background of varied work history, the last 11+ years being in the healthcare industry.

Summary:

I am a high-energy, dedicated employee, who is comfortable in a fast-paced, high-stress environment. A strong “people person”, with excellent communication skills and the ability to de-escalate possible intense situations. I am committed to giving one hundred percent to whatever is asked of me. I have worked with a variety of business specific software platforms, with the most recent being geared toward the healthcare field. My ability to multi-task has proven beneficial in my current and previous roles.

Skills:

Customer service

Excellent listening skills

Maintains accurate records

Review delinquent accounts, insurances and give notice to patients Communicates current protocols to patients

Multi-line telephone/Headset/Computer

Insurance eligibility checks

Electronic Medical Records

Reviewing and processing new patients, demographics, etc. Assisting patients with issues concerning appointments, demographics or insurance issues Marketing

Staffing/People Services/Recruiting

Purchasing/Inventory

Work History:

Receptionist

Millard Henry Clinic

Russellville, Ar.

August 2019 – Present

Duties:

COVID Triage

Cardiology

Pediatrics

Multi-line phones

Faxes (incoming-outgoing)

Scheduling/re-scheduling patients

Updating patient demographics

Updating insurance carriers and pharmacy identification cards De-escalating disgruntled patients

Insurance eligibility checks (Medicare, Medicaid and Commercial) Reaching out to non-active patients to re-establish care or change Primary Care Provider Bankruptcies

Receptionist

CHI St. Vincent

Morrilton, Ar.

August 2017 – June 2019

Multi-Line Phones

Fax Machine

Checking patients in/out

Updating demographics/insurances

Insurance eligibility

Admissions Clerk

Chambers Memorial Hospital Medical Clinic

August 2013 – September 2016

Duties:

Scheduling, check in and out of patients

Insurance eligibility

Demographic verification and updates

Month-end reports, payment collections and daily reports. Supporting the clinic, staff and physicians.

Front Desk Coordinator and Charge Entry Clerk

Baptist Health Family Clinic, Malvern, AR

July 2011- June 2013

Duties:

Checking in patients

Verifying insurance and demographics.

Telephone, messaging and correct routing 4 –line system. Worked closely with the physician and nurse practitioner as well as with co-workers. Education:

Cabot High School 1985

ASU Beebe – 2 semesters

References: Upon request

Contact this candidate