Fully remote wfh customer service 20+ years experience

CORONA, CA • *****.***********@*****.*** • 951-***-****

JULIE HALLIBURTON

Customer Service Professional

PROFESSIONAL SUMMARY

Customer Service Professional with over 10 years of experience excelling in customer service, billing, office administration, and call center management. Demonstrates exceptional skills in problem-solving, conflict resolution, and organization, with a proven ability to enhance customer satisfaction and operational efficiency. Adept at leading cross-functional teams and driving retention strategies seeking to apply extensive expertise in a dynamic, remote role.

Employment History:

Remedymeds-Contract. Jan 2025-Jan 2026

Monitored and managed client-facing support channels and resolved high -priority patient issues.

Addressed escalations related to medication issues, provider or support complaints, billing concerns.

Monitored and responded to Slack channels and soho ticket queues providing patient support. Data entry, 10K keystones, 82wpm.

DLP, EFT payment processing, Medicare/Medicaid open enrollment, drug rebates, drug rebate processing.

Billing, Research and analysis, investigated delays and order status all escalations and resolve issues.

CUSTOMER SERVICE Jun 2024-Nov 2024

Foundation for California Community Colleges-Contract

SUN Bucks Program, enhancing access to food benefits for Children in California.

Resolved eligibility issues, ensuring seamless access to summer food benefits.

Streamlined card reissuance and PIN setup, improving user experience and program efficiency.

VIP Retention Specialist Nov 2022 – Oct 2024

Road Runner Sports

Monitor and evaluate performance and call center compliance with ISO.

Proactively addressed customer inquiries, using product ability to enhance satisfaction and drive loyalty, resulting in improved retention rates.

Manage orders and resolve issues for seamless experiences.

Analyzed customer feedback and purchase patterns to provide tailored product recommendations, significantly improving customer satisfaction and sales.

Oversee the daily operations of a call center team to ensure performance metrics.

ADMINISTRATIVE ASSISTANT May 2021– July2022

Patio Kits Direct

Streamlined customer service, resolving issues swiftly to enhance satisfaction.

Optimized order processing, minimizing errors and reduced transaction times.

Created customer graphics for patio kits, showing creativity and precision.

Ensured data accuracy through meticulous entry and account management.

Engaged with customers across various social media platforms.

More than 10 years experience in the medical field as a surgical technologist. Billing, claims, front, and back office

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