Experienced Technician with Inventory & Operations Expertise
Resume:
Daniel J. Hanson
**** **** **** ******, ***** ***39
*************@*****.***
EXPERIENCE STRENGTHS
Nestle Professional Lead Shop Technician 2014 to 2024 Team player, excellent
communication
skills, ability to make
decisions and solve
problems, able to
obtain and process
information,
exemplary ability to
plan, organize, and
prioritize items,
analyze quantitative
data, detail
oriented, vast
amount of technical
knowledge, work
ethic is above
average, knowledge
of strategic planning
and extend Initiative
to all areas of
organization.
EDUCATION
Kansas Wesleyan
University
Business
Administration
Managed and coordinated equipment installation. Coordinated technicians with daily work flow. Managed building operations and daily logistics. Performed forecasting, stock rotations and cycle counts on a daily basis to control inventory. Oversaw quality control. Continued to monitor and development enhancements for best practices as seen below. Nestle Professional Dispenser Deployment Planning Manager 2013 to 2014 Coordinate equipment returns for ESP’s, locate equipment for field installation demands, collect data from field personnel for weekly reports, assist shop and ESP technicians with technical issues, and use Globe to locate equipment and book value. Nestle Professional Shop Technician 2013 to 2014 Managed and coordinated equipment installation. Coordinated technicians with daily work flow. Managed building operations and daily logistics. Developed parts ordering system in conjunction with regional coordinator to track complete and incomplete parts orders for entire region to provide more efficient process. Performed forecasting, stock rotations and cycle counts on a daily basis to control inventory. Reduced parts inventory by 45 percent. Instituted a machine inventory process that equated to a reduction to 1.298 percent variance from current inventory. Developed processes for management of parts and maximum and minimum to determine quality control. Established relationship with local vendors for reclamation of disposing of coolant per government regulations to reduce impact on ozone layer and offering reduced cost. Established program for increased revenue of scrap equipment.
Datamax Office Systems Title 2002 to 2013
Worked with management to set repair and maintenance daily goals and assignments for three technicians. Computer setup, software installation and associated duties. Repaired and maintained copiers and office equipment. Supervised machine setups. Monitored and maintained manufacturer warranty and recycling programs bringing in $125,000 in five years. Designed/developed reporting software application, site inspection forms, HTML based program for loading equipment manuals on CDs, and an inventory system. Home Depot Supervisor 2001-2002
Supervised Pro Desk operations and staff of ten. Backup for store manager/assistant manager(s). Includes having necessary authority clearance. Manage large contractor accounts. Increased sales over previous year by 100%. Handled customer complaints. Managed inventory for three major departments (IMA Associate). Ordering of materials. Canon U.S.A. Field Technical Specialist III 1984 to 2000 Provided technical support to copier dealer organization and supervised job performance. Assisted and solved network problems. Developed HTML based web pages. Developed and taught the Train the Trainer training program. Created technician recognition program nationwide. Performed customer environment analysis. Developed programs to improve dealer productivity. Supported tradeshows.
DJH
More than 25 years of exemplary technical management, support and customer service experience with consistently meeting and exceeding organizational goals, objectives and expectations. Excel in work environments that have the opportunity for strategic planning and need for Lean Six Sigma analysis to improve processes for efficiency. Experience has allowed me to enhance abilities to increase employee willingness to improve optimal performance.
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