Transition-Driven Customer Service Professional

ANGELA STOGNER

**************@*******.*** Griffin, GA 30223

PROFESSIONAL SUMMARY

I am a motivated professional with a strong foundation in customer service and time management I am looking to change careers. I have expertise in analytical thinking, problem-solving, and effective communication. I would like to put my experienced skills involving empathy, observation, intuition, and learned techniques from my previous field work like psychology and intelligence, allowing for better connection or discernment to work for you.

SKILLS

Microsoft Office

Oral/written Communication

Conflict resolution skills

Customer Service

Active Listening

Detail-oriented

Team collaboration

Communication skills

WORK HISTORY

Correctional Officer, Georgia Department of Corrections, March 2025-Current

Jackson, GA

Supervise and coordinated offenders within a housing unit with 100% accountability successfully and controlled operations to reduce internal incidents.

Provide safe and secure living within the housing units by performing duties such as the disciplining of inmates, sanitation, the accuracy of count, safety of the units, logbook documentation while being constant, fair and keeping program integrity.

Monitor offenders' daily activities, watching closely for unusual behavior, improper conduct, or signs of possible conflict.

Served as the gatekeeper for external contact to staff and inmates and directed inquiries to the appropriate resource.

Is accountable for the retention of 200 new hires by mentoring, training and evaluating them while on a probationary level with a 99% accuracy rate.

Activity Therapist, Centurion, September 2024-March 2025

Jackson, GA

Developed individualized therapy plans for clients with diverse needs.

Facilitated group therapy sessions to enhance social skills and emotional support.

Coordinated recreational activities to promote physical and mental well-being.

Assessed client progress and adjusted therapies as needed for optimal outcomes.

Collaborated with multidisciplinary teams to ensure comprehensive client care.

Educated clients and families on therapeutic techniques and coping strategies.

Encouraged patients' participation in community activities would enhance their overall well-being.

Correctional Officer/Field Training Officer, Georgia Department of Corrections, January 2007-September 2024

Jackson, GA

Supervise and coordinated offenders within a housing unit with 100% accountability successfully and controlled operations to reduce internal incidents.

Provide safe and secure living within the housing units by performing duties such as the disciplining of inmates, sanitation, the accuracy of count, safety of the units, logbook documentation while being constant, fair and keeping program integrity.

Monitor offenders' daily activities, watching closely for unusual behavior, improper conduct, or signs of possible conflict.

Served as the gatekeeper for external contact to staff and inmates and directed inquiries to the appropriate resource.

Is accountable for the retention of 200 new hires by mentoring, training and evaluating them while on a probationary level with a 99% accuracy rate.

Security Officer, Defender Services, January 2003-January 2007

Atlanta, GA

Monitor and authorize entrance and departure of employees, visitors, and other people to guard against theft and maintain security of sites.

Protected equipment and personnel safe by touring property 8 times within an 8-hour period.

Secured company premises and personnel by patrolling property.

EDUCATION

AAS

Business Management & Accounting, Independence University, Salt Lake City UT June 2018

President's List & Honor Roll multiple terms

Magna Cum Laude

GPA: 3.81

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