Front Desk & Admin Support Professional (CPT Candidate)

OLATUNBOSUN AKINBAMI

Front Desk & Administrative Support Business & Service Operations CPT Candidate

Brooklyn Park, MN 651-***-**** ***********************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented graduate student and experienced business and service delivery professional with over 19 years of customer-facing, administrative, and operational experience. Proven ability to provide excellent front-desk support, manage high-volume communications, maintain accurate records, and create welcoming environments. Currently pursuing a Master’s degree in Information Technology at Concordia University, St. Paul, and seeking a CPT-aligned student employment role where academic knowledge and professional experience can be applied in a university office setting.

CORE SKILLS

• Front Desk & Guest Services

• Customer Service & Communication

• Phone & Email Management

• Data Entry & Reporting

• Scheduling & Coordination

• Microsoft Office (Word, Excel, Outlook)

• Records Management

• Team Collaboration

• Confidentiality & Professional Ethics

• Process Improvement

PROFESSIONAL EXPERIENCE

Director – Mahanta Resources, Lagos, Nigeria (2021 – Present)

• Served as first point of contact for clients and visitors, ensuring professional and courteous service.

• Managed office communications, including emails, phone inquiries, and documentation.

• Performed data tracking, reporting, and administrative support for business operations.

• Coordinated logistics, schedules, and internal resources to ensure seamless service delivery.

General Manager – Mahanta Resources, Lagos, Nigeria (2018 – 2021)

• Oversaw daily office operations and client-facing activities.

• Maintained accurate records and reports for projects and service delivery metrics.

• Supported recruitment and onboarding processes, ensuring compliance and documentation accuracy.

• Collaborated with cross-functional teams to meet organizational objectives.

Recruitment & Service Delivery Manager – Mahanta Resources (2014 – 2018)

• Managed high-volume communication with clients, candidates, and stakeholders.

• Provided administrative and reporting support for recruitment and service delivery functions.

• Ensured accurate data entry and compliance documentation.

Bank Manager – Commercial Banks (2000 – 2013)

• Delivered customer service and front-office support in a fast-paced banking environment.

• Handled confidential customer records and financial documentation.

• Supervised daily branch operations and staff coordination.

EDUCATION

Master of Science in Information Technology (In View)

Concordia University, St. Paul, Minnesota 2026 – Present

MBA – Administration

Federal University of Technology, Akure, Nigeria

M.Sc. Mechanical Engineering

University of Lagos, Nigeria

B.Sc. Mechanical Engineering

University of Ilorin, Nigeria

CERTIFICATIONS

• International & Strategic Human Resource Management

• Managing & Resourcing Talent

• Safer Recruitment

CPT & STUDENT EMPLOYMENT ELIGIBILITY

• Currently enrolled as a full-time graduate student at Concordia University, St. Paul.

• Eligible and seeking Curricular Practical Training (CPT).

• Committed to maintaining academic standing while fulfilling assigned work responsibilities.

• Able to obtain Social Security Number and complete Form I-9 requirements.

Contact this candidate