Security Professional with Customer Service Focus
Resume:
TREMAINE D. BAILEY
Richmond, Virginia 23223
**********@*****.***
OBJECTIVE:
To obtain a position where I can utilize my knowledge and work experience and apply my excellent communication and customer service skills in the security industry. OVERVIEW OF QUALIFICATIONS:
• Extensive knowledge of armed and unarmed security regulations, laws, and protocals
• Multiple years of working experience in armed and unarmed security
• Excellent oral and written communication skills
• Knowledge of various computer applications
• Great customer service and professionalism
• Personable and reliable work ethic
EDUCATION:
Institute of Audio Research New York City, New York Certification –Audio Engineering June 2000 – November 2001 Sarah J. Tilden High School Brooklyn, New York
Standard Diploma September 1993 – June 1996
WORK EXPERIENCE:
Bellos Restaurant/Lodge Richmond, Virginia
Head of Security February 2022 – May 2025
Duties included supervising staff assigned at the front door, securing the perimeter of the lounge, managing security staff, monitoring indoor and outdoor activity to include identification checks, frisks at entry, etc., monitoring parking and restaurant traffic patterns, defuse or mediate indoor and outdoor conflicts amongst guests, assisting with closeout procedures to include assisting guests to their car, setting up Ubers, monitoring the door while the owner closes out financially, etc., completing and posting security staff schedules, work with the owner to strategize various safety procedures and protocols, and provide outstanding customer services to both the owner and restaurant guests. Hunters-Holmes McGuire Veterans Hospital Richmond, Virginia Housekeeping Supervisor March 2019 – February 2023 Duties included supervising, cleaning and sanitizing veteran’s sinks, beds, and bed space (television, dresser, etc..), sweeping and mopping, replenishing supplies for the next shift and the next workday, stripping and waxing floors throughout the hospital, assisting staff to complete special projects; and providing great customer service to fellow staff members and most importantly the veterans. Gatsby’s Lounge Richmond, Virginia
Head of Security/Lead Bouncer June 2018 – May 2022 Duties included supervising staff assigned at the front door, securing the perimeter of the lounge, managing security staff, monitoring indoor and outdoor activity, monitoring parking and restaurant traffic patterns, defuse or mediate indoor and outdoor conflicts amongst guests, assisting with closeout procedures, completing and posting security staff schedules, work with the owner to strategize various safety procedures and protocols, and provide outstanding customer services to both the owner and restaurant guests.
95 South Richmond, Virginia
Housekeeping Supervisor August 2018 – March 2019
Duties include supervising and coordinating activities of workers engaged in janitorial services; tack inventory, assigning janitorial work assignments to employees, training employees on proper use of materials and work requirements and expectations; and inspecting work performed to ensure conformance to specifications and established job description standards. Maintain the cleanliness of all assigned hospital areas.
JanPro Richmond, Virginia
Housekeeping February 2018 – August 2018
Duties included dusting and polishing furniture/fixtures, cleaning and sanitizing toilets, showers and/or bathtubs, countertops, and sinks, and vacuuming and cleaning carpets and rugs, maintaining cleanliness of all assigned areas of the hospital, and training new employees as they are hired. HYATT PLACE Richmond, Virginia
Maintenance/Houseman June 2015 - February 2017
Duties included checking building at the beginning and ending shift. Use hand tools and power tools in making minor maintenance repairs and maintaining grounds and walks. Making minor carpentry and electrical, mechanical and plumbing repairs. Participating in general cleaning, painting, and repair work. Helping officials, staff, visitors, and other employees as necessary. SHOTZ Entertainment Lounge Richmond, Virginia
Security/Front Door Bouncer December 2011 – September 2014 Duties included providing professional security, checking identification and bars admission including minors and intoxicated individuals. Administering crowd control and breaking up any disturbances, patrolling the inside and outside of the establishment. Frisk and check bags for hidden weapons. Maintain minor maintenance to facility, ensuring the safety of all individuals and compliance of Fire Marshall Regulations and requirements such as capacity regulations and keeping all fire and emergency exits secure. This position was part-time/nighttime position. Willow Oaks Country Club Richmond, Virginia
Cook August 2008 – April 2015
Duties included prepping meats, seafood, and fruits for the next business day, sterilizing equipment for the next day’s use, sterilizing all dishes and utensils, cleaning the kitchen and dining room, mopping, emptying trash, making sure that everything has been put up and the areas are clean and ready for the next shift to begin work. Fill in for waiters as a server and run the cash register as needed. Primary Security Services Brooklyn, New York
Security Officer April 2006 – July 2008
Duties included training new employees, assisting with the development of new policies and procedures, acting supervisor duties to include preparing rotating schedules, assigning day and night shift tasks to employees; patrolling multiple sites and/or specific at-risk areas, working under surveillance, working the control room, recording and documenting issues, complaints, and various activity and performing special assignments within security administration as assigned. VCU Health Systems - Aramark/Service Master Richmond, Virginia Floor Technician January 2004 – February 2006
Duties included stripping and buffing hospital floors, cleaning, sterilizing and stripping service rooms in the emergency area, pulling trash, sterilizing and replacing hazardous trash cans. Duties were various but not limited.
Prospect Park Care Center Prospect Park, New York
Security Officer December 1998 – December 2003
Duties included patrolling, working under surveillance, working in the control room, recording and documenting shift activity and monitoring campus grounds. Respond to calls from receptionists, care partners, and physicians.
SKILLS/CERTIFICATIONS:
• Typing: 35-40 wpm
• Knowledge of Microsoft Office and Internet
• Data Entry & Filing systems
• Knowledge of various medical records systems
• Holds a Department of Criminal Justice Services Armed Security Certification REFERENCES:
Available upon request
Contact this candidate