Customer Service & Technical Support Specialist

Taylor Gatti

Customer Service Support Analyst

**************@*****.*** • 214-***-****

Linkedin.com/in/taylorachilles/ • Fort Worth, TX, 76244

Experienced professional adept at building strong customer relationships and resolving issues efficiently to ensure client satisfaction. Skilled in overseeing user inquiries, spanning sales, technical support, customer care, and conflict resolution. Proven ability to implement proactive issue-resolution strategies, collaborating with cross-functional teams to handle escalations effectively. Analytical and detail-oriented, with a strong capacity to provide technical assistance for IT systems, hardware, and software. Passionate about delivering seamless customer experiences while driving operational excellence.

Areas of Expertise

Troubleshooting

Customer Service

Project Management

Technical Support

Strategic Planning

Conflict Resolution

Regulatory Compliance

Operational Processes

Relationship Building

Professional Experience

DoorDash, Fort Worth, TX 2025-Present

Delivery Driver

Received order via phone application, drove to specified location to retrieve order, verified order was for the correct client, delivered order to customer, notified customer.

H-E-B, Fort Worth, TX 5/2024 – 12/2024

Connections Demo Seller

Sells products through various selling and hospitality events, educating and informing customers of product features driving customer engagement and sales. Engages Customers with enthusiasm, sharing product knowledge, samples, and savings/value information.

Prepares, stages, executes, and closes events, including product, equipment, supplies, safety/sanitation needs, marketing materials, sample payments and closing event in scheduling system.

Reviews daily sales reports; understands success metrics.

Walgreens, Fort Worth, TX 2021 – 2023

Customer Service Associate

Served as the Lead Cashier at Walgreens to provide exceptional customer service, conduct transactions via the Walgreens POS system, and maintain store's aesthetic appeal. Welcomed and trained new employees on the nuances of customer service roles and the POS system. Assisted with weekly receipt of three delivery trucks, rearranged merchandise and shelves to adhere to seasonal changes and corporate directives, and processed passport photos in compliance with specific country requirements.

●Developed strong relationships with frequent customers, enhancing customer loyalty and satisfaction.

●Managed weekly delivery logistics, ensuring smooth operations and timely stocking of merchandise.

CornerStone Staffing (American Specialty Health), Southlake, TX 2018

Eligibility Research Representative

Researched and resolved eligibility verification requests promptly and accurately. Provided excellent customer service, conducting timely follow-up calls to providers and members to deliver research results.

●Achieved impressive 90% success rate in researching and resolving member eligibility requests.

●Implemented a process to ensure immediate research and resolution, facilitating same-day turnaround time and improving efficiency and customer satisfaction.

Kirkland's, Fort Worth, TX 2017

Assistant Manager

Managed daily operations at a fast-paced retail store, overseeing employee schedules and delegating responsibilities to ensure efficiency and productivity. Guided and supported staff members, providing direction on tasks, projects, and objectives. Oversaw receiving and stockroom activities and took proactive measures to identify inventory opportunities and prevent shrinkage.

●Ensured smooth daily operations, resulting in improved customer satisfaction.

●Assisted in the development and implementation of inventory management strategies, optimizing stock levels.

OneMain Financial, Fort Worth, TX 2014 – 2016

Operations Support Analyst 2

Played key role in the auditing of claims processors, generating weekly and monthly reports. Developed a new scorecard tool to streamline operations that automated measurement of weekly production and monthly scorecard data for individual agents and team results, leading to a significant reduction in result availability time and an increase in grading accuracy.

●Produced a wide variety of customized reports using Crystal Reports and SQL to facilitate efficient audit reviews and ensure compliance.

●Maintained accurate balance between claims and payments in client loans consistently, ensuring smooth operations and client satisfaction.

NCR, Fort Worth, TX 2012 – 2014

IT Consultant

Carried out comprehensive consulting in the hospitality sector, focusing on Customer Relationship Management. Conducted detailed analysis, development, configuration, and deployment of hardware and software to cater to individual client needs while transitioning to a new or upgraded restaurant point of sale system.

●Executed end-to-end hospitality solutions, enhancing efficiency in point of sale, inventory management, take-out, labor management services and kitchen production systems.

●Expedited product deployment in tandem with large-scale conversion plans, enabling simultaneous upgrades across multiple locations.

Education

Bachelor of Business Administration in General Business Texas Tech University, Lubbock, TX

Bachelor of Business Administration in Management Information Systems Texas Tech University, Lubbock, TX

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