Experienced Customer Support & Front Desk Professional
Resume:
Edward Smith
Examiner, night auditor, and customer service
Bend, OR 97701
***********.******@*****.***
A position with a firm handling business related matters or claims Authorized to work in the US for any employer
Work Experience
Tier 2 Technical Support Representative
IBEX - Bend, OR
January 2019 to April 2022
1. Technical adviser for ALL APPLE products
2. Tier 2 is management position as no further escalation possible 3. Mac Tier 1experience complete
4. High customer satisfaction feedback
Customer Service Representative
Consumer Cellular - Redmond, OR
February 2018 to October 2018
Assist with sales, billing, troubleshooting and any other inquiries through the phone while coordinating and facilitating operations through the computer.
Minor technical support for all cell phone products Cashier/Customer Service
Lowes Home Improvment - Bend, OR
November 2015 to December 2017
Able to work any register in the store competently and easily, including garden and lumber departments. Support head cashiers and management with advise when needed. Process credit applications and research prior purchases and refunds when needed. Handle special orders and process special orders for pick up.
Night Auditor
Shilo Inns and Suites - Bend, OR
January 2017 to July 2017
Make reservations, check in arrivals and check out departures. Cover general security, improve and maintain area and support systems. Create reports and reset daily operations nightly. Night Auditor/Front Desk Clerk
Sugarloaf MT Motel - Bend, OR
February 2015 to July 2015
Responsibilities
Make reservations, check in arrivals and check out departures. Cover general security, improve and maintain area and support systems. Create reports, reset daily operations nightly. Skills Used
Business skills, communication improvement
Sale associate
Macy's - Bend, OR
May 2011 to July 2014
Able to work in almost all departments. Maintain or improve work area performance at high standard as required. Handled multiple customers simultaneously without supervision required. Clerk
Richmond and Richmond Law Offices - Orange, CA
April 2007 to July 2012
Responsibilities
Answer phones, receive clients and deliveries. Create, retrieve, and reorganize filing system as needed. Create system file, input information, transcribe statements and memos. Create letters and prepare mailings to be sent out. Update legal resources as required. Accomplishments
I was able to remove old non-productive files for storage or destruction. Then I was able to reorganize the filing system to a more efficient set up.
Skills Used
Skilled at navigating computer system for multi-office business. Able to review written law documents to update legal resources and confirm accuracy immediately. Senior Claim Adjuster
21st Century Insurance - Brea, CA
November 1989 to March 2007
Responsibilities
Open, transfer and close several claims per day. Conduct investigations into new open claims to determine coverage for handling of claim. Coverage confirmed, then contact all involved parties and order all required documents. Confirm facts and get statements as required. Settle damages and determine fault and plan of action.
Accomplishments
I was able to handle all claims and often required to handle the more complex and difficult type claims because of experience and results.
Experience in subrogation, filing in binding arbitration, defending in binding arbitration, special binding arbitration.
Attending court proceedings in defense of my insureds claims when needed with supporting documents and reports.
Obtaining forensic documents in support of my insureds cause to settle individual claims. Skills Used
I'm able to review legal documents and contracts to verify, interpret and apply the documents intentions to current and future claim occurrences.
Education
B.A. in Business Administration, with concentration in Management Science, emphasis in Statistics
California State University Fullerton - Fullerton, CA 1989
Skills
• Customer Care (5 years)
• Call Center (10+ years)
• CSR (5 years)
• Bilingual (5 years)
• Customer Service (10+ years)
• Customer Support (10+ years)
• Statistics
• Mac OS
• Help desk
• IT support
• Network security
• Windows
• Teaching
• Software Troubleshooting
Certifications and Licenses
Auto Theft, Fire & Recovery...A Comprehensive Approach October 2009 to Present
The course provides practical information and techniques to identify fire causes and fraud. In addition, theft is included as many fire losses are from theft claims. Analysis tools are provided to recognize staged fires and thefts. Identifying the cause of the fire is critical as well as examining what burned and did not. This helps the investigator determine if the loss was intentional or not. A comprehensive approach is important to gain a understanding of the cause and proving that the fire or theft were intentional or not.
Vehicle Accident Documentation, Occupant Kinematics and Biomechanics of Injury
April 2005 to Present
Special emphasis in low impact collision.
When it is necessary to determine whether or not a claimed injury is consistent with the claimed incident, biomechanics is playing a powerful role in today's insurance and legal. Biomechanics is a science that combines the principles of mechanical engineering and the study of the human body to determine if there is mechanism for injury in a claimed incident. It is ideal for cases involving low- speed collision injuries, slip/trip and falls, soft tissue injuries, repetitive motion injuries and various worker' compensation claims.
Assessments
Customer Service Skills — Proficient
August 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Qualifications Ability to gather and analyze data to form opinions and solutions to settle business related matters. The interpersonal skills needed to support and work with any team. Work independently and without supervision if required. Skilled with Windows and legacy type software systems.
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