Entry-Level Cybersecurity Analyst with Security+ Certs

Robin Shipp

Entry level Cybersecurity Analyst with Security+ certification

White Oak, MD *************@*****.*** 240-***-**** LinkedIn: https://www.linkedin.com/in/robinshipp888 Professional Summary:

Resourceful Cybersecurity Analyst with CompTIA Security+ and Google Cybersecurity Pro certifications, with rigorous hands-on labs bringing 15+ years of customer service, training, 3 years of technical customer support and 20 years of SaaS database experience. I am skilled in Tier 1/ Tier 2 incident response, vulnerability management, OSI model assessment, technical documentation, and translating complex concepts for nontechnical audiences. My goals of becoming a Cyber/Technical Consultant, Technical Trainer, and or Vulnerability Manager.

- Technical skills:

- Security & Cyber Tools:

- Vulnerability Management, risk assessment, incident response,

- Systems & Platforms:

- Windows OS, Linux Fundamentals, Splunk, G-suite and Microsoft 365 proficiency, AI prompting, management & development

- Salesforce, AWS, MyKarma, Genesys,

- Pramming & Scripting:

- SQL, MySQL (basic), SPL, Python automating and scripting (basic).

- Professional Skills:

- Troubleshooting, Customer Support Training IT Support Tier 1 & Onboarding, Documentation & SOP Creation, Visual Communication & Presentation,

- Education, Certifications & coursework:

- CompTIA Security+ Certification (SY-701)

- Google Cybersecurity Professional Certificate – (8 course/cert diploma) 06/2025

- Packt Specialization: (prep for SY-701 Security+ exam/certification – 08/2025

- University of Phoenix (remote)- I.T. in Visual Communication- 04/2008

- Professional experience:

- Ashton Carter Contracted Customer Service Rep (Remote, MD) 07/2023–04/2024

- Maintained and updated sensitive client records using Salesforce; followed privacy/HIPAA processes. Resolved complex account issues, documented those issues and escalated incidents. Collaborated with cross functional teams to ensure data integrity and timely responses.

- Lasalle Network / RBS Contracted Customer Service (Remote, MD) 04/2023–10/2023

- Tier 1 troubleshooting for login and account access; supported multiple CRMs and internal phone systems. Performed data entry, credentials assistance, and coordinated escalations to technical teams.

- SGS Consulting / BGE Contracted Customer Service Tier 1 & 2 (Remote, MD) 08/2022– 08/2023

- Managed CRM updates, appointment scheduling, and dispatch coordination; tracked and reported escalations via spreadsheets and ticketing. Inbound and outbound calls.

- International Motors Inc.- Passport BMW Trainer for BDC call center (Remote, MD 11/2016-10/2020

- Trained employees to use cloud-based CRM and SaaS platforms for managing customer communications and retention. Provided hands-on instruction in developing engagement strategies, maintaining accurate customer databases, utilizing company and I developed some additional training materials. Utilized Microsoft Office 365 and Outlook.

- Additional roles Trainer roles, Government contracting/agency experience, Passenger Customer Service; BDC (business development & Trainer roles (2008–2020) Hands-On Projects & corresponding cyber certs (Portfolio provided for more detail of projects)

- Incident Handler Journal (Detection & Response)

- Collected logs, captured the 5 W’s, and documented remediation for phishing and data exposure incidents (e.g., intern account compromise). Actions: disabled compromised account, recommended MFA and login lockouts, restored database from backup, and suggested customer notification protocols

- Alert Ticket A-2703 – Phishing

- Investigated malicious email; confirmed malicious hash via VirusTotal; escalated to chain of custody with documented sender header and payload analysis.

- Network Incident Report — SYN DoS analysis

- Analyzed logs showing SYN flood behavior disrupting TCP handshakes; recommended mitigations (rate limiting, SYN cookies, IDS signatures) and prepared a stakeholder brief.

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