Administrative Professional with Healthcare Experience

LISA BYRD

Grey Street Buffalo New York ***** 716-***-****

********@*****.***

Strong analytical person and analytical tinker seeking position to improve the workflow and processes in an office setting through the application of extensive administration experience and excellent communication skills.

EXPERIENCE

02/2024 – 06/2025

PATIENT SERVICE REPREENTATIVE, PRIMARY CARE OF WESTERN NEW YORK

* Schedule appointments, manage provider calendar, facilities communication between patients and medical staff, and keep patient confidentiality and accuracy of medical records in compliance with HIPAA

* Deliver empathetic and professional customer service, addressing patient inquiries and resolving concerns to improv satisfaction.

01/2018 -11/2020

PATIENT REGISTRSTION, KALEIDA HEALTH

* Answer multi-phone line, triage calls appropriately, coordinate clinic schedule for multiple physicians, scan, and fax documents

* Obtain and update patient demographic at check-in, verify insurance information* and process prior authorizations’

04/2008 – 01/2010

MEDICAL RECORDS TECHNICIAN, KALEIDA HEALTH

* Collect patient demographics for charts, sign out medical records with chart scanner, deliver charts to other departments, pull and prep patient charts for clinic

* Transfer patient paper charts into electronic medical records daily

02/2002 – 04/2008

PHLEBOTOMIST, KALEIDA HEALTH

* Clean and prepare drawing stations and patients, perform phlebotomy using venipuncture butterfly and micro-sampling at bedside/outpatient locations

* Process proper patient registration and handling lab orders for specimen acquisition into information system

EDUCATION

HIGH SCHOOL DIPLOMA, SOUTH PARK HIGH SCHOOL BUFFALO NEW YORK

SKILLS

* Communication Skills * Phone Etiquette

* Time Management * Multi-line phone Skills

* Knowledge of HIPAA * Data Entry

* Customer Service * Clerical Skills

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