Customer Service Professional with Healthcare Focus
Resume:
Jasmine Solomon
Customer Service Rep
Rochester, NY 14619
************@*****.***
Professional Summary
Desire a position as a Customer Service Representative with career growth potential. I will use skills such as communication excellence, structure, compassion, and understanding to make sure the customers are always satisfied.
Authorized to work in the US for any employer
Work Experience
Emergency Dispatch Operator
ADT-Rochester, NY
August 2024 to Present
assist customers with alarms, sending out pd, md, or fd. Transferring to the correct department. Minor troubleshooting on panels
Remote Customer Service Representative
Velociti Services-Rochester, NY
October 2023 to Present
Help customers with their health insurance plan. Find providers, best plans for them Certified Medical Assistant (hybrid)
Rochester Regional Health-Rochester, NY
March 2022 to Present
Schedule appointments
Enter data in excel
Input data into excel spreadsheet
Intake patient information
Place office orders
Assist dr with patients
File/faxing
Customer Service Representative
4Ci-Texas
October 2021 to February 2022
Remote
sign customers up for covid 19 shots
Find providers
Schedule appointments
Customer Service Rep
Fortuna BMC-Texas
June 2021 to August 2021
Remote
Sign customers up for covid 19 vaccination
Assist with finding places to receive vaccine
Called providers
Scheduled appointments
CNA - Certified Nursing Assistant
Monroe Community Hospital-Rochester, NY
October 2019 to July 2021
Provided care to residents
Customer Service Representative
MAXIMUS-Rochester, NY
October 2016 to April 2017
NYSOH REPRESENTATIVE. INBOUND CALLS, FIXING CONSUMERS ACCOUNT, GETTING THEM HEALTH INSURANCE, ENROLLING THEM INTO PLANS, CHANGING PLANS, PREMIUM ASSISTANCE, TAX RETURN ASSISTANCE FOR 1095 FORMS. ASSISTANCE WITH COPAYMENTS, FINDING PROVIDERS WITHIN THEIR NETWORK, SETTING UP TRANSPORTATION REQUESTS, SCHEDULING APPOINTMENTS. Education
Computer Science and Technology
Monroe Community College - Rochester, NY
September 2013
Cassadaga Job Corps Academy - Cassadaga, NY
September 2011 to September 2011
Skills
• Linux
• JavaScript
• Communication skills
• Meditech (6 years)
• Microsoft Office
• Computer Science
• Medical scheduling
• Computers (10+ years)
• HCPCS
• Cold calling
• Conflict management
• MySQL
• DME
• Microsoft Access
• Negotiation
• Medical collection
• Medical billing
• Google Docs
• HTML5
• Documentation review
• Computer skills
• Customer service
• Microsoft Excel
• Medicare (6 years)
• Microsoft Project
• Organizational skills
• Java
• CRM software
• Jira
• XML
• Windows
• Sales
• ICD coding
• Retail sales
Certifications and Licenses
CNA
CPR Certification
Driver's License
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