Administrative Professional with Bilingual Skills
Resume:
NORMA JIMENEZ
*******.*****@*****.***
Driven, detail-oriented professional with 14 years of experience looking to apply my clerical and organizational skills.
SKILLS
Customer service
Business operations
Interpersonal skills
Critical-thinking
Data Entry
Fluent English
Fluent Spanish
Inventory
Microsoft Office
Windows
Problem-solving
Typing (60 WPM)
Report preparation
Order fulfillment
Administrative support
Technical support
Data entry
Complaint resolution
Multi-line phone
Office equipment management
WORK HISTORY
Whitney Insurance Agency
//Pampa, Texas//
Secretary
March 2023-July 2025
As a secretary I attended front desk administration. I am fluent in Spanish and English.
Assisted each customer with respect and accommodated them to what they needed. Payable accounts when requested by customer and agents.
Assisted agents in processing a quote.
Filing and labeling folders with accuracy for each customer.
Sent out emails and letters for the customers.
Personal Home Health Provider
//Pampa, Tx//
October 2015-January 2022
As a personal home provider I administered medication, drove them to appointments, cleaned home, prepared meals, assisted in cleaning the patient and accompanied them throughout their day.
Pampa Independent School District (Wilson Elementary) // Pampa, Texas //
Receptionist
August 2015 - August 2019
Pampa Independent School District (Lamar Elementary// Pampa, Texas //
Family Service Assistant
January 2011 - August 2015
Answering phone calls, greeting visitors and providing information. Able to provide information on a variety of topics, including rules, disciplinary measures, and day-to-day operations.
As a receptionist I was able to share information broadly with administrators, teachers, customers and students’ families through emails, flyers or phone calls, ensuring that necessary information was properly transmitted.
Keeping a variety of records is an imperative part of a school receptionist’s job. I kept records of phone calls and visits. I also maintained records of operations, such as registration and class schedules, bus scheduling and routes, academic transcripts and parent contact information.
I was in charge of the activities and meetings calendars. Scheduled events such as parent-teacher conferences, back-to-school nights and staff calls. Often assisting in the management of the principal’s daily calendar, organizing his/her meetings and helping them stay on schedule.
EDUCATION
Pampa High School -- 1998
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