Detail-Oriented Customer Support Professional

Shay Beighle

Wheeling, WV

937-***-**** ️ ************@*****.***

Professional Summary

Detail-oriented customer support professional with experience handling high-volume inbound communications, documenting interactions, and supporting customers in regulated, detail-sensitive environments. Demonstrates strong professionalism, clear verbal communication, and consistent adherence to established procedures while working independently in remote settings. Proven ability to manage time effectively, maintain accurate records, and deliver reliable customer service.

Professional Experience

Alternative School Director / Online Instructor

Marshall County School District – Wheeling, WV 2023–2024

●Handled a high volume of inbound phone calls, emails, and virtual inquiries from students and families.

●Provided accurate, courteous responses to general questions, scheduling needs, and service-related concerns.

●Documented all interactions clearly and consistently within internal digital systems.

●Scheduled, confirmed, and followed up on appointments to ensure compliance and attendance.

●Escalated issues appropriately and maintained confidentiality at all times.

Virtual & In-Person Instructor / Coordinator

Ohio County School District – Wheeling, WV 2019–2023

●Delivered professional customer-facing communication via phone, email, and text in both remote and on-site environments.

●Maintained accurate records, call notes, and workflow tracking across multiple platforms.

●Followed standardized processes to ensure consistency, accuracy, and timely resolution of inquiries.

●Demonstrated strong reliability, punctuality, and independent work habits.

Dental Assistant & Dental Assistant Instructor

Prior Experience

●Communicated directly with patients regarding appointments, procedures, and follow-up care.

●Managed scheduling, confirmations, and intake documentation with a high level of accuracy.

●Maintained detailed and confidential records in compliance with privacy standards.

●Provided calm, professional support in a fast-paced, customer-facing environment.

Mission Flight Commander

Wheeling University – Challenger Center for Space Science Education

●Led structured, procedure-based simulations requiring precise communication and documentation.

●Worked with participants and educators via phone and video conferencing.

●Followed established protocols while managing real-time scenarios and decision-making.

Core Customer Support Skills

●Inbound Call Handling

●Professional Phone Communication

●Customer Inquiry Resolution

●Accurate Documentation & Call Notes

●Scheduling & Appointment Coordination

●Data Entry & Record Maintenance

●Time Management & Reliability

●Confidential Information Handling

Remote Work & Compliance Skills (ATS-Optimized Section)

●Remote Work Productivity & Accountability

●Independent Work in Home Office Environment

●Reliable Attendance & Schedule Adherence

●Secure Handling of Sensitive Information

●Procedure & Policy Compliance

●Multi-System Navigation

●Clear Verbal Communication

●Quiet Home Workspace with Reliable Internet

Education

Master’s Degree – Educational Leadership

Salem University, WV 2023

Summa Cum Laude 4.0 GPA

Bachelor’s Degree – Education

Shawnee State University, OH 2004

Technical Skills

●Microsoft Office Suite

●Google Workspace

●Excel & Digital Record Systems

●Online Scheduling Platforms

●Remote Communication Tools

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