Professional phone etiquette, Customer interaction

KAYLEE HARVEY

Spring Branch, TX ***** 210-***-**** **************@*****.***

Summary

Skills

Motivated and adaptable professional with extensive experience in wellness support, customer service, call center operations, and warehouse logistics. Recognized for a strong work ethic, quick learning ability, and a positive, team-oriented attitude. Proven ability to manage responsibilities independently and deliver excellent service in high-pressure environments.

Health Promotion

Schedule Coordination

Inbound and Outbound Calling

Conflict Resolution

High-energy attitude

Adaptive team player

Active Listening

Team Development

Recruiting and interviewing

Staff Training and Development

Experience

Windmill Wellness Ranch, Canyon Lake, TX- Wellness Advocate 02/2023 to Current

Ensured compliance with state regulations pertaining to health education services.

Monitor client behavior and report to appropriate clinicians as well as input in clients' personal update notes in system for future reference.

Updating and printing the next day's paper work as well as adding appointments on board daily for both clients and staff to ensure maximum efficiency during the day.

Resetting residential areas for following day and stocking house needs.

P Terrys, San Antonio, TX- Cashier 08/2022 to 01/2023

Greeted customers and answered any questions they had about the store's products and services.

Operated cash register efficiently and accurately, processing payments by cash, check, credit card, gift card or automatic debit.

Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Performed other duties as assigned by management.

Amazon Prime Product, El Paso, TX -Warehouse Associate 03/2022 to 07/2022

Received and processed incoming shipments, verifying accuracy of items against purchase orders.

Maintained accurate inventory records through manual and computerized systems.

Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.

Checked all outgoing shipments to ensure accuracy prior to dispatch.

Labeled containers correctly for product identification purposes.

Operated with a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines, and conveyor systems.

Alorica, El Paso, TX- Call Center Representative 10/2021 to 03/2022

• Assisted customers with inquiries and resolved billing issues.

• Delivered prompt, knowledgeable service and handled escalated concerns.

• Maintained data accuracy while processing calls and service requests.

Amazon Prime Products, Dallas, TX- Warehouse Worker 05/2021 to 10/2021

Maintained stock levels in accordance with company policies.

Received and tracked incoming inventory shipments.

Organized warehouse space for efficient storage of products.

Assembled orders according to customer requests.

Operated scanners, computers, and other equipment to track orders.

Inspect damaged goods prior to disposal or return to the vendor.

Whole Food Market, Dallas, TX- Cashier 12/2020 to 05/2021

Greeted customers and answered any questions they had about the store's products and services.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Issued receipts, refunds, credits or change due to customers.

Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

SWC Group, Carrollton, TX- Call Center Representative 07/2020 to 11/2020

Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Developed effective working relationships with team members across multiple departments.

Attended regular training sessions on updates and changes within the industry or organization.

Participated in daily huddles with team members to discuss common goals and objectives.

Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.

Processed orders, forms, applications, and requests accurately and efficiently.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Little Caesars, Murphy, TX- Assistant Manager 07/2019 to 06/2020

Assisted in the development of operational strategies to ensure efficient and productive operations.

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Conducted regular performance reviews for employees to identify areas of improvement.

Monitored employee attendance records, timekeeping, and payroll information.

Managed customer service inquiries and complaints in a timely manner.

Organized training sessions for new hires to familiarize them with the workplace environment.

Supervised daily operations including scheduling shifts, assigning duties.

Forever 21, San Antonio, TX- Sales Associate 06/2018 to 06/2019

Greeted customers and provided exceptional customer service.

Assisted customers with product selection, sizing and styling.

Provided accurate information about products, prices and services.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Assisted teammates with sales-processing tasks to meet daily sales goals.

Incredible Pizza, San Antonio, TX- Children's Party Host 11/2017 to 10/2018

Greeted guests and provided them with party information.

Provided entertainment for children, such as face painting, balloon animals, and other activities.

Set up decorations and organized seating areas in accordance with the theme of the event.

Managed food tables, ensuring that all snacks and drinks were properly displayed.

Assisted in serving cake and other refreshments to guests.

Organized games and competitions for children, providing prizes when necessary.

Zumiez, San Antonio, TX- Sales Associate 11/2017 to 02/2018

Greeted customers and provided exceptional customer service.

Assisted customers with product selection, sizing and styling.

Provided accurate information about products, prices and services.

Built relationships with customers to encourage repeat business.

Upsold additional items based on customer interests and needs.

Attended weekly team meetings to review performance goals and objectives.

Little Caesars, San Antonio, TX- Cashier 04/2016 to 11/2017

Greeted customers and answered any questions they had about the store's products and services.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Education and Training

High School Diploma 06/2018

Academy of Creative Education

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