Front Desk Professional with Hospitality Experience
Resume:
Terry Sawchuk
Cortez, CO *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Agent
Hampton Inn/Homewood Suites-Oak Brook, IL
July 2025
•Experience with PeP reservation system
• Manage guest reservations, including check-ins, check-outs, and room assignments
• Provided accurate information about hotel facilities, services, and local attractions
• Handled cash transactions for room charges, deposits, and incidentals
• Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
• Collaborated with other departments staff to ensure seamless service delivery throughout the hotel
• 1. • Utilized the PEP reservations system
Hotel Front Desk Clerk
Residence Inn by Marriott-Holland, MI
February 2025 to April 2025
• Experience with Fosse/Marsha
• Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression
• Managed high volume of incoming calls, addressing guest inquiries and resolving issues promptly
• Maintained accurate records of room availability, reservations, and guest accounts using hotel management software
• Collaborated with housekeeping department to ensure timely room readiness for arriving guests
• Handled cash transactions accurately and efficiently, balancing cash drawer at the end of each shift
• Assisted guests with luggage storage, transportation arrangements, and recommendations for local attractions or dining options
• Resolved guest complaints or concerns by listening attentively, empathizing with their situation, and taking appropriate action to resolve the issue
• Performed check-out procedures efficiently while ensuring accuracy in billing information and providing departure assistance as needed
• Coordinated with other departments such as maintenance or security to address any facility-related issues reported by guests
• Maintained knowledge of hotel amenities, services, hours of operation, and local area information to provide accurate information to guests upon request Front Desk Agent
Courtyard by Marriott-Holland, MI
September 2024 to February 2025
• Experience with Fosse/Marsha
• Greeted and checked in guests. managed guest reservations, including check-ins, check-outs, and room assignments
• Provided information about hotel facilities, services, and local attractions
• Responded to guest inquiries and resolved issues
• Handled cash transactions for room charges, deposits, and incidentals
• Collaborated with housekeeping staff
• Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
• Utilized property management software to update guest profiles, record preferences, and track special requests for future visits
Front Desk Agent
Kelly Inns- The Cody Hotel-Cody, WY
April 2023 to August 2024
Check guests in.
Check guests out.
Provide guests with information about Yellowstone National Park, local attractions, and dining recommendations.
Coordinate with maintenance.
Coordinate with Housekeeping.
Cashier/Customer Service
TNT Enterprises-Williams, AZ
July 2022 to March 2023
Cashier at two gas stations/convenience stores.
Store Closer, full-time.
Stock store and cooler items.
Restrooms cleaning.
Bag ice, replenish soda fountain ice, make six-pack beers, clean outside and inside store. Groundskeeper, pool maintenance
Sky Valley Resorts-Desert Hot Springs, CA
November 2021 to April 2022
Groundskeeper
Landscaping
Pool maintenance
Reservations, store clerk
Thousand Lakes RV Park-Torrey, UT
April 2021 to October 2021
Reservationist.
Store clerk.
Gas station attendant
RV escort.
Propane refills.
Customer Service
Ouray Riverside Resort-Ouray, CO
October 2020 to February 2021
Customer service
Store clerk
Reservationist
RV site escort
Propane fills
University Professor
University of Colorado Boulder-Boulder, CO
September 1983 to May 2018
Education
Music, Music Education (Master's degree)
University of Michigan-Ann Arbor-Ann Arbor, MI
September 1974 to May 1978
High school diploma or GED
Music (Master's degree)
Skills
• Public Relations
• Higher Education Teaching
• Cash management
• Google Drive
• Encryption
• POS
• Hospitality industry experience - Hospitality industry experience (3-5 years)
• Groundskeeping
• English
• Higher education teaching
• Landscape Maintenance
• Public Speaking
• Microsoft Office
• Business hotel experience
• Teaching
• Microsoft Outlook
• Accounting software
• Cash register
• Typing
• Hotel and accommodations guest luggage handling
• Hotel and accommodations guest feedback handling
• Hospitality
• Casino
• Public relations
• Driving
• Google Docs
• Payroll
• Janitorial experience
• Personal assistant experience
• Restaurant experience
• Data analysis skills
• Writing Skills
• Leadership
• Hotel and accommodations guest check-out
• Hotel guest account management
• Trello
• Decision making
• Spanish
• Food preparation
• Luxury hotel experience
• Hotel and accommodations payment processing
• Hotel experience
• Proactive hotel and accommodations guest assistance
• Presentation Skills
• Upselling
• Cash handling
• Computer operation
• Hotel and accommodations guest issue escalation
• Hotel policy compliance
• Manual transmission
• Custodial experience
• Word processing
• Tutoring
• Proofreading
• Refrigerated trailer
• Hotel key card issuance
• Cooking
• Hotel room assignment management
• Communication skills
• Hospitality management
• Mentoring
• GPS
• Attention to detail
• Heavy lifting
• Power tools
• Multitasking
• Management
• Data collection
• Office experience
• Grocery store
• Lawn Care
• Technical Proficiency
• Hotel and accommodations room service coordination
• Conflict management
• Research
• Academic Advising
• Customer service
• Presentation skills
• Concierge services
• Guest relations
• Customer inquiry handling
• Accounts payable
• Hotel management
• Computer literacy
• Multilingual
• Academic advising
• Hotel and accommodations guest complaints handling
• Hotel emergency procedures
• Pool Maintenance
• Guest services - Guest services experience (3-5 years)
• Debits & credits
• Retail sales
• Classroom management
• Front desk
• Curriculum development
• Guest reservation booking
• Computer skills
• Bookkeeping
• Load & unload
• Mowing
• Hotel and accommodations guest check-in
• Bilingual
• Accounting
• Administrative experience
• Supervising experience
• Multi-line phone systems
• Curriculum Development
• Phone etiquette
• Food handling
• Basic math
• Hotel and accommodations guest inquiries
• Microsoft Excel
• Organizational skills
• Property management
• Classroom Management
• Analysis skills
• Time management
• Windows
• Hotel daily report preparation
• Guest transportation arrangement
• Recruiting
• Hotel and accommodations guest special request handling
• Hotel and accommodations guest follow-up
• Customer communication
• Local attractions guest recommendation
Certifications and Licenses
CPR Certification
Driver's License
July 1983 to July 2026
Terry M Sawchuk
July 1983 to July 2026
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