Hardworking Retail & Janitorial Professional /analysis

Rachael Senn

Ready to work!

Lexington, SC *****

*************@*****.***

+1-839-***-****

Professional Summary

I'm a hard working team player with years of experience in retail, customer service, and warehousing. I'm always committed to my position and meeting my employer's expectations. Looking to build with a company long term.

Authorized to work in the US for any employer

Work Experience

Janitorial

Newbold Services LLC-Lexington, SC

July 2025 to Present

• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting

• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies

• Managed waste disposal in accordance with company policies and procedures

• Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions

• Collaborated with team members to coordinate cleaning schedules for optimal efficiency

• Responded promptly to customer requests for additional cleaning services or special projects

• Followed safety protocols when handling hazardous materials or operating heavy machinery

• Implemented new techniques to improve the effectiveness of cleaning processes while reducing time required

• Assisted in training new janitorial staff on proper cleaning techniques and company standards

• Conducted regular inspections to ensure all areas were clean, organized, and free from hazards

• Supported facility maintenance by performing minor repairs or notifying appropriate personnel for major repairs

• Adhered to strict confidentiality guidelines when handling sensitive information or accessing restricted areas

• Collaborated with other departments to address specific cleanliness needs during events or special occasions

• Maintained a high level of professionalism while interacting with employees, visitors, and clients

• Implemented eco-friendly practices such as recycling programs to reduce environmental impact

• Developed efficient systems for tracking inventory levels of janitorial supplies

• Received commendation from management for consistently maintaining a clean and orderly work environment

• Demonstrated strong attention to detail in identifying areas that required extra care or attention during the cleaning process

• Achieved XX% reduction in overall custodial complaints through improved communication with building occupants

• Increased efficiency by implementing a color-coded system for organizing cleaning tools based on their designated use

• Served as a point person for resolving any janitorial-related issues raised by employees or tenants

• Collaborated with vendors to negotiate favorable pricing for cleaning supplies and equipment

• Implemented a comprehensive recycling program, resulting in XX% reduction in waste sent to landfills

• Developed and implemented a preventative maintenance plan for janitorial equipment, reducing downtime by XX%

Dispatcher

Smith Transport & Towing-Lexington, SC

September 2023 to October 2024

• Worked from office for a month then from home for the remainder of my employment

• Coordinated and dispatched tow trucks to respond to customer requests for roadside assistance

• Managed a high volume of incoming calls, efficiently prioritizing and assigning jobs based on urgency and availability of resources

• Maintained accurate records of all service requests, including customer information, vehicle details, and location data

• Communicated with customers to provide updates on estimated arrival times and any delays or changes in service plans

• Monitored the status of ongoing jobs to ensure completion within designated timeframes

• Utilized GPS tracking systems to monitor the location of tow trucks in real-time for optimal resource allocation

• Coordinated with law enforcement agencies, insurance companies, and other stakeholders as necessary during accident recoveries or impoundments

• Implemented standardized procedures for dispatching operations to improve efficiency and reduce errors

• Maintained up-to-date knowledge of local traffic conditions, road closures, detours, etc., in order to make informed decisions regarding route planning

• Developed strong relationships with towing technicians/vendors ensuring prompt response times when additional support is required

• Managed inventory control system for equipment such as chains/straps ensuring adequate supply at all times

• Served as point-of-contact for customers, providing accurate and timely information regarding services, pricing, and policies

• Maintained a calm and professional demeanor during high-stress situations to effectively manage customer expectations

• Streamlined communication channels between dispatchers and tow truck drivers resulting in improved efficiency

• Developed training materials for new dispatchers to ensure consistent onboarding process

• Collaborated with management team to develop strategies for improving customer satisfaction ratings Server

Lizard's Thicket-Lexington, SC

November 2023 to August 2024

• Greeted and served customers up to their expectations and went above and beyond to make their dining experience with me memorable enough to come back again Server/Waiter

Oak Grove Fish House-Lexington, SC

June 2022 to December 2022

1- Took customer orders daily

2- Served customers and kept a clean environment

3- Prepared orders and did front of the house stocking Caregiver

McLeod Home Care-Lexington, SC

March 2021 to November 2022

1- Drove clients to and from appointments, store, etc. 2- Assisted clients with appointment scheduling

3- Provided proper daily doses of medications, showered and dressed clients Front End Associate

Walmart-Lexington, SC

May 2021 to December 2021

1- Provided customer service to all shoppers in need 2- Performed cashier duties daily

3- Followed floor plans for end-cap marketing

Culinary Staff

Still Hopes Episcopal Retirement Community-West Columbia, SC May 2020 to February 2021

I wait tables, work the POS (cash register), work the buffet or cold line, work as expo and sometimes train behind the bars/pubs that we have.

Loader/Unloader

UPS-West Columbia, SC

October 2018 to January 2021

Load freight trucks

• Cross trained for about 2 months and operated sit down forklifts for about 10 months on and off while I was a loader/unloader during the final year of my employment with UPS Cashier

Lizard's Thicket-Lexington, SC

September 2015 to May 2016

1-Took customer orders via drive thru and take out 2- Secured bank deposits for shift changes

3- Prepped food and front of the house stocking

Server

IHOP-Lexington, SC

December 2014 to August 2015

Hospitality, serve and make sure customer is happy McDonalds Crew Member

McDonald's-Lexington, SC

August 2013 to December 2014

1- Operated equipment to prepare food

Cook/Prep

McAlister's Deli-Lexington, SC

April 2013 to August 2013

1- Prepared food for customers daily

2- Operated equipment for preparing food

3- Assisted in stocking freezer and cooler

Education

High school diploma

Lexington High School-Lexington, SC

September 2008 to September 2012

Skills

• Food service

• Anatomy knowledge

• Skin care

• Heavy Lifting

• Pulse oximeters

• POS

• Patients with physical disabilities

• Google Sheets

• Mail distribution

• Cash Handling

• Computer operation

• Heavy lifting

• Load & Unload

• Culinary Experience

• Dietary department experience

• Medication administration

• Kitchen Experience

• Serving Experience

• Working with children

• Forklift

• Patient monitoring

• Commercial cleaning

• Accounts payable

• Order fulfillment

• Mobility assistance

• Warehouse management system

• Bed linen changing

• Outdoor work

• EMR systems

• Financial record maintenance

• Microsoft Office

• Dependability

• Hospital bed handling

• Food safety

• Computer hardware

• Front desk

• Load & unload

• Packaging

• Vehicle spot cleaning

• Administrative experience

• Manufacturing

• Cooking

• Food Production

• Food handling

• Serving

• Word processing

• Senior care

• Sales

• Guest relations

• Medical thermometers

• Patient weighing scales

• Transportation management systems

• Data entry

• Filing

• Experience with individuals with mental health conditions

• Standard walkers

• Microsoft Word

• Home health

• Hair care

• Order picking

• Computer literacy

• Patient care - Patient care experience (1-2 years)

• Merchandising

• Clear verbal communication

• Receptionist experience within hospitality industry

• Bathing assistance

• Handling customer inquiries

• Infection control

• Typing

• Lifting

• Warehouse experience

• Clerical experience

• Patient room cleaning

• Clear communication to patients

• Greeting customers

• Social media communication

• Dressing assistance

• Freight Experience

• Google Docs

• Manual handling

• Nail care

• Working with adult populations

• Dementia care

• Driving

• Customer service

• Schedule management

• Experience with individuals with chronic illnesses

• Tile flooring

• Medical equipment operation

• Materials Handling

• Busser

• Productivity software

• Phone communication

• Cash register

• Restaurant experience

• CPR

• Microsoft Excel

• Catering

• Assisted living

• Medical terminology

• Payroll

• Writing skills

• Maintenance

• Documentation review

• Task prioritization

• Record keeping

• Assisting with ADLs

• Microsoft Outlook

• Client interaction via phone calls

• Accounting

• Cleaning Experience

• Acute care

• Older adults

• Guest services

• Medical records

• GPS

• Oral hygiene

• Cashiering

• Blood pressure monitors

• Attention to detail

• Appointment scheduling

• Shipping & Receiving

• Wheelchairs

• Social media content creation

• Patient observation

• Basic life support

• Floor buffing

• Technical Proficiency

• Operations

• Food industry

• Communication skills

• Computer skills

• Telephone systems

• Janitorial experience

• Cash handling

• Housekeeping management

Languages

• English

Certifications and Licenses

Food Handler Certification

Driver's License

First Aid Certification

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