Experienced Virtual Data Entry Clerk Candidate Nadine Woolery-Jobson
Resume:
N A D I N E W O O L E R Y -
J O B S O N
**********@*****.***
SUMMIT, NJ 07901
PROFESSIONAL SUMMARY
Experienced Unit Secretary supports clinical departments by answering phones, making appointments for patients, and working with other practices to coordinate healthcare services and process requests from patients. Customer service-focused with history of building patient and clinician relations, and contributing to process improvements.
SKILLS
Insurance verification Office reception
Patient service management Medical terminology
Electronic recordkeeping Customer service
Patient reception management Medical charting
HIPAA compliance Medical billing
Maintain records
EXPERIENCE
Medical Secretary, Atlantic Health System Inpatient Behavioral Health, Jan 2012 Current, Summit, New Jersey
Triaged and routed phone calls, took messages, and followed-up to verify receipt of critical information. Safeguarded confidentiality of patient information by consistently following patient protection standards. Admitted patients, recorded assigned room, and printed patient labels on admission to hospital. Maintained compliance with established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
Improved clinical operations by coordinating with team clinicians. Verified patient demographic data, forms, and insurance information. Supported medical unit by answering multi-line phones and providing clerical support. Pulled correct medical charts for doctor based on schedule of patients to be seen. Prepared office daily schedules in line with staff availability and optimal patient loads. Compiled complete patient record with all admission, transfer, and discharge information. Scheduled appointments for patients and billed patients for no-shows. Coordinated with other practitioners on behalf of patients to transfer paperwork, set up tests, and arrange specialist referrals.
Coordinated patient appointments and provided instructions for examinations and procedures. Interacted with insurers to verify coverage and collect payments. Patient Registrar, Atlantic Health System Emergency Room, Jul 2013 Sep 2017, Summit, New Jersey Visited patients' rooms to collect needed insurance and financial information. Confirmed eligibility and verified insurance benefits for planned hospital services. Used electronic hospital management system to schedule appointments, input insurance information, and update patient data.
Counseled patients on insurance benefits and recommended alternative sources of payment or financial assistance.
Reviewed patient charts for completeness and accuracy and verified missing information. Issued intake and new patient forms, office policies, and legally-required documents. NW
Sep 2009
Scanned reports, patient consent forms, and chart forms into patient record. Triaged and routed phone calls, took messages, and followed-up to verify receipt of critical information. Managed office inventory to prevent shortages and keep the team operating efficiently. Completed and processed insurance documentation and other claim forms. Kept anxious patients calm by explaining upcoming procedures and answering questions. EDUCATION
Associate of Science, Psychology
University of Phoenix Scottsdale, AR
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