Remote Inbound Customer Support Specialist

Gina DeMaria

*** ******* ***, ****** ******, NY *0312

631-***-**** *********@*****.***

Professional Summary

Highly organized and detail-oriented Accounting and Office Administrator with extensive experience in bookkeeping support, administrative operations, inventory management, and customer service. Recognized for maintaining accurate financial records, processing invoices, generating reports, and supporting daily office operations with precision and professionalism. Skilled in Microsoft Office, Salesforce, data entry, record-keeping, and front desk coordination, with a proven ability to thrive in fast-paced environments while delivering reliable customer support.

Professional Experience

Accounting Specialist / Office Administrator

Equus Workforce Solutions – Staten Island, NY

November 2022 – September 2025

• Process documents for MetroCard for participant transportation.

• Develop and maintain inventory controls for MetroCards using established company procedures.

• Organize and maintain files in an auditable state, implementing effective tracking methods.

• Prepare purchase and refund invoices for MetroCards.

• Generate Excel reports for data gathering and distribution.

• Coordinate with program staff to always ensure sufficient MetroCard inventory.

• Order office supplies and maintain supply inventory to ensure operational efficiency.

• Perform daily clerical duties including scanning, faxing, filing, and organizing documents to maintain accurate and accessible records.

• Provide front desk coverage, checking in clients and greeting visitors professionally.

• Answer incoming calls and direct them to appropriate staff as needed.

Office Administrator

JB Pest Control-Staten Island, NY

August 2022 – November 2022

• Scheduled technician appointments and managed customer calls

• Processed invoices and resolved customer concerns

DMV Registration Suspension Specialist

E-ZPass – Staten Island, NY

September 2021 – August 2022

• Handled high-volume customer service and suspension case resolutions

• Maintained databases and created tracking spreadsheets

Operations Coordinator

Global Facility Management and Construction – Melville, NY

May 2012 – August 2020

• Scheduled services and coordinated vendors for national accounts

• Managed bid proposals and high-volume data entry

• Used Salesforce to manage global facility work orders, track service progress, and generate status reports

Data Entry Clerk

Guaranteed Returns – Ronkonkoma, NY

April 2010 – May 2012

• Entered pharmaceutical return data with a focus on accuracy and compliance

• Performed scanning and batch processing in deadline-driven environment

Earlier Roles (Pre-2010)

Inventory and Financial Support

- Roles at RGIS Inventory and CIBC World Market

- Experience with inventory audits, financial processing, and administrative support

Skills

• Accounting & Bookkeeping Support

• Invoicing & Financial Documentation

• Accounts Payable / Receivable Assistance

• Customer Service & Call Handling

• Data Entry & Record Accuracy

• Inventory Management

• Microsoft Office Suite (Excel, Word)

• Salesforce (Work Order & Case Management)

• Organizational & Time Management Skills

• Front Desk & Client Coordination

EDUCATION

Certificate in Bookkeeping – IAP Career College (2025)

Certificate in Business – Bryan University, Tempe, AZ (2021)

Certificate in Brokerage Operations – New York Institute of Finance (2004)

PROFESSIONAL DEVELOPMENT

Coursera Certificate – Bookkeeping Basics (2026)

Coursera Certificate – Tracking Expenses, Liabilities, and Equity (2026)

Coursera Certificate – Tracking Assets and Sales (2026)

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