Security Professional with Strong Customer Service

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CONTACT

Washington, DC *****

************@*****.***

SKILLS

• Report Writing

• Incident Reporting

• Security Guard License

• General security

• Effective problem solving

• Strong Work Ethic

• Customer Service

• Highly Adaptable

• Body preparation

• Compassionate Demeanor

• Restorative art

• Office Administration

EDUCATION

High School Diploma

Ballou High School, Washington, DC

CERTIFICATIONS

• Google Cyber Security

Foundations for Cyber Security

Certification,

Corsera

Washington, DC

• Play it Safe:

Manage Security Risks Certification,

Corsera

Washington, DC

Dynamic professional with a proven track record at Alpha Security, adept in incident reporting and delivering exceptional customer service. Skilled in office administration and possessing a compassionate demeanor, I excel in high-pressure environments, significantly enhancing safety and client satisfaction. Highly adaptable with a strong work ethic, I consistently achieve and surpass targets.

WORK HISTORY

January 2025- Current

Concierge- Classic Concierge, Arlington, VA

• providing exceptional customer service and guest relations.

• Welcoming residents and guests, ensuring they feel comfortable and valued.

• responding to guest inquiries and requests promptly and effectively.

• resolving guest complaints and concerns professionally.

• building strong relationships with residents and guests October 2023 - April 2024

Security Officer Alpha Security, Washington, DC

• Acted quickly during emergency situations dealing with the Youth to reduce the opportunity for damage and injury.

• Greeted guests professionally and courteously cultivate a welcoming atmosphere while making safety top priority.

• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

• Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss. October 2020 - January 2024

Mortuary Assistant (Volunteer) Funeral Homes, Washington, DC

• Demonstrated cultural sensitivity when working with diverse clientele, adapting services to honor unique customs and traditions as requested by clients.

• Prepared deceased individuals for visitations and services by performing tasks such as dressing, cosmetology, and casketing.

• Contributed to effective team communication by promptly updating internal records on client interactions and service details.

• Enhanced client satisfaction by providing compassionate and professional support during funeral arrangements.

February 2022 - October 2023

Concierge/Front Desk Receptionist Watkins Security, Washington, DC

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

JOHNAE SMOOT

• Connect and Protect:

Networks and Network Security

Certification

Corsera

Washington, DC

• Tools of the Trade:

Linux and SQL Certification,

Coursera

Washington, DC

• Assets, Threats, Vulnerabilities

Certification, Coursera

Washington, DC

• Sound the Alarm:

Detection and Response Certification,

Corsera

Washington, DC

• Automate Cyber Security Tasks with

Python Certification,

Corsera

Washington, DC

• Put it to Work:

Prepare for Cyber Security Jobs

Certification,

Corsera

Washington, DC

• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

• Maintained front desk's concierge book to provide visitors with access to relevant local information.

July 2019 - January 2022 Armed Special Police Officer Watkins Security Agency, Washington, DC

• Assisted in conducting building evacuations during emergency situations, guiding occupants to safety while maintaining order and calm demeanor.

• Conducted routine checks of lighting, locks, and other security features to identify and address potential vulnerabilities before they became issues.

• Assisted in crowd control measures during special events, ensuring safe environments for attendees while minimizing disruptions or conflicts.

• Conducted regular inspections of security equipment to ensure optimal functionality and readiness for use in emergencies. October 2018 - July 2019

Assistant Office Manager Mid-Towne Group, Washington, DC

• Fielded questions from staff, customers and vendors using telephone and email daily.

• Collaborated with administrative staff on billing, accounts payable and other financial tasks.

• Handled confidential information with discretion, including sensitive Human Resources matters.

• Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.

May 2017 - September 2017

Retail Sales Worker Target, Washington, DC

• Achieved sales targets through effective communication and persuasive selling techniques.

• Managed cash register transactions accurately, maintaining accountabilities for all financial activities during shifts worked.

• Developed strong relationships with customers, resulting in repeat business and increased loyalty.

• Provided personalized recommendations based on customer preferences or specific needs.

May 2016 - March 2017

Restaurant Server Red Lobster, Suitland, MD

• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.

• Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.

• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.

• Greeted new customers, discussed dinner specials, and took drink orders.

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