Technical Support - Bilingual Professional with Multisector Experience
Resume:
Maricela Gomez
************@*****.***
San Antonio, TX 78253
Summary of Experience:
With extensive experience in the tech, immigration law, accounting, and networking sectors, I bring proficiency across multiple disciplines. In tech roles, I have many years of providing analytical troubleshooting and effective problem- solving strategies to ensure seamless software and hardware operations. In the field of immigration law, I demonstrate proficiency in legal documentation and translation services, facilitating clear communication between clients and attorneys.
My accounting expertise includes accounts receivable, managing financial transactions, resolving discrepancies, and maintaining meticulous records. Majority of my roles have been working closely with commercial/ business accounts. Additionally, I have a strong background in networking, collaborating closely with other operations teams to ensure optimal client satisfactions and streamline procedures. This diverse skill set, combined with my ability to adapt quickly to new challenges, makes me a valuable asset in any professional environment Additional Skills:
• Bilingual (Fluent in Spanish)
• Problem Solving Strategies
• Business Sales (B2B)
• Customer support/Technical support
• Trainer, Trainer Assistant
• Document Management
• USCIS Filing
• Office Administration
• Accounts Receivables/ Accounting
• Warehouse Management
• Quality Assurance
SPACEX, Bilingual Technical Support Associate, Starlink September 2022- June 2025
1. Provide technical assistance and support to customers, addressing inquiries promptly and offering reliable solutions to enhance user satisfaction
2. Kept log of any ongoing issues or trends and reported to Engineering team 3. Assisted in facilitating Technical Support Trainings in Redmond WA 4. Led daily tag up meetings with customer support team 5. Demonstrate proficiency in using Starlink Support tools such as Telemetron, Grafana, and Support Dashboards to monitor and analyze performance metrics 6. Led LATAM customer support for TSA team
7. Assisted with some Enterprise Sales for LATAM
Holly & Pai Immigration Law, Legal Assistant
July 2020- July 2022
Maricela Gomez
************@*****.***
San Antonio, TX 78253
1. Provided accurate translation services for legal documents, facilitating clear and effective communication between clients and attorneys.
2. Translator for Attorney/Clients, ensuring precise understanding of legal matters and proceedings 3. Documented and translated client’s declarations 4. E-filed documents for hearings
5. Accounts Receivables
6. Scheduler for both Attorney and clients
Satco Products Inc, RGA/ Accounts Receivables/ Warehouse Manager February 2016- December 2019
1. Worked with Commercial Client Accounts, maintaining positive customer relationships and ensuring accurate financial transactions (CRM, Invoicing /accounts receivables) 2. Office Administration
3. Resolved shipping errors with major carriers such as FedEx, UPS, and DHL, ensuring timely deliveries 4. Managed order returns efficiently, focusing on customer satisfaction and service excellence while maintaining meticulous records.
5. Warehouse Clerk
6. Quality Assurance
7. Warehouse management
ATG Stores, Commercial Account Executive
May 2015-February 2016
1. Negotiated sales and ensured customer satisfaction by addressing client needs and providing tailored solutions 2. Managed commercial sales for the hospitality sector, building and maintaining strong client relationships 3. Managed commercial sales for the hospitality sector, building and maintaining strong client relationships 4. Invoiced clients and kept records for our AR team to track 5. Created custom quotes from pricing on items, ensuring competitive pricing 6. Hit sales quotas monthly, achieving or exceeding sales goals 7. Traveled to meet with clients and discover needs for Business sales opportunities T-Mobile Bilingual Sales Associate
May 2011-May 2015
1. Retail Sales Associate
2. Led store in Small Business Activations, achieving the highest number of SMB activations YTD, contributing to overall store success
3. Analyzed accounts for revenue-generating opportunities, identifying and implementing strategies to drive sales 4. Small Business Lead
5. Customer Support/ Troubleshooting
6. Business Support
7. Business Sales Trainer
8. Resolved billing issues
9. POS
10. Inventory lead
Education:
Skagit Valley Community College, Mount Vernon WA
CNA, LPN
High School, Mount Vernon WA
State Street High School, Sedro Woolley WA
Maricela Gomez
************@*****.***
San Antonio, TX 78253
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