Customer Service & Warehouse Associate

JOEL AIDOO

Brampton, ON 289-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Dedicated and hardworking individual seeking a Crew Member role to contribute to a team-oriented environment, deliver exceptional customer service, and support daily operations.

SUMMARY OF QUALIFICATIONS

Proven work experience in a sales role, providing exceptional customer satisfaction.

Highly motivated and eager to learn, with a strong commitment to teamwork and collaboration.

Excellent interpersonal and communication skills, with the ability to engage effectively with customers and coworkers.

Proven ability to adapt quickly to new environments and responsibilities.

Dependable and punctual, with a strong work ethic and dedication to completing tasks thoroughly.

Enthusiastic about contributing to a positive and productive team atmosphere.

Bilingual with an ability to speak in French and German.

Core Skills

Warehouse operations & order fulfillment

Inventory control & stock management

Health & safety compliance

Shipping & receiving

Team collaboration & communication

Time management & multitasking

Basic computer proficiency (MS Office, ERP/WMS systems)

RELEVANT SKILLS

Customer Service

Provided friendly and professional assistance to customers to enhance their overall experience in the role as a sales representative.

Answered customer inquiries and addressed concerns with a positive and solution-focused approach.

Ensured prompt and accurate service, maintaining high-quality standards.

Supported a welcoming environment to enhance customer satisfaction.

Communicated effectively with team members to ensure seamless service delivery.

Offering waiting services at restaurants and hotels.

Offering cleaning services; housekeeping, janitor cleaning, office cleaning and general cleaning.

Have the expertise of a call center representative.

Communication

Communicates information clearly and effectively to ensure understanding and satisfaction.

Ability to listen actively to identify customer needs and provide appropriate responses.

Maintains a positive and professional tone in all interactions to foster a welcoming environment.

Uses verbal and non-verbal communication skills to engage with customers and team members effectively.

WORK HISTORY

Team member

Cashier, Customer Service and Merchandising

Marc Angelou’s Concord Premium Meat

Shoppers Drug Mart

05/2025 – to date

01/2025 – 04/2025

Sales Representative

Enterprise Life Insurance

05/2018 – 08/2018

Administrative Assistant

Ghana News Agency

07/2016 – 08/2017

EDUCATION

Master of Business Administration

Accra Business School

08/2024

Diploma in Music Education

Valley View University

07/2023

Certificate, Fuel and Lubricant Technology

University of Mines and Technology, Tarkwa

05/2023

Bachelor of Arts, Psychology and Philosophy

University of Ghana

05/2017

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate