Customer Service Specialist with Enrollment Expertise
Resume:
Andrea N Chikezie
*** ******* ****** *** *, Lawrence, KS 66044
**********@*******.***
Summary:
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills:
Organizational skills
Customer service expert
Adaptive team player
Inventory control
Shipping & receiving
Energetic work attitude
Relationship-building
Sharp problem solver
Active listening skills
Telecommunication skills
Courteous demeanor
Provider Enrollment Specialist
Gainwell Technologies July 2025 to present
Review applications and verify eligibility for services, programs, or benefits
Assist individuals with completing enrollment forms and submitting documentation
Enter and update personal and plan information in enrollment systems or databases
Track enrollment progress and follow up with applicants as needed
Resolve discrepancies, denials, or system issues related to enrollment status
Respond to phone, email, or in-person inquiries about enrollment options and timelines
Customer Service Representative- Conduent January 2024 to July 2025
Determining whether a client is eligible for KanCare (Medicaid)
Answering questions about KanCare eligibility
Process applications
Data entry
Inbound Customer Service Representative
Maximus June 2022 to January 2024
Helping beneficiaries with their Medicare Health Insurance
Looking up and solving claims
Handling questions, issues and providing detailed information on requirements, processes, and policies.
Collecting information and qualifying candidates for programs, services or courses.
Ensuring that applications are completed correctly and that the required supporting materials have been provided.
Entering, updating and reviewing data and records.
Providing guidance and recommendations to applicants and prospective candidates.
Corresponding with applicants and prospective candidates.
Processing enrollments and dis-enrollments.
Processing either prescription drug plan or advantage plan enrollment
Helping consumers with their applications to the Marketplace
Resolving insurance issues
Inbound Customer Service Specialist-TTEC April 2022 to June 2022
Helping clients with their car insurance
Helping them to decide which insurance plan suits them better
Customer Success Representative- Credit Glory March 2022 to April 2022
Helping clients improve their credit score
Check any disputes on their credit and try to fix the problem
Advisor I- Nelnet January 2022 to February 2022
Helping Students process their student loans
Helping Students to make a payment on their loans
Customer Care Representative –TTEC August 2021 to January 2022
Helping customers process their mail order prescriptions
Setting up mail order service through CVS Caremark
Keeping customers account current
Price quote medications
Family Counselor -Concentrix July 2021 to August 2021
Helping Students/Parents with their enrollments within the Pearson company
Customer Service Specialist- Capitol Federal (Lawrence, KS)
March 2021-May 2021
Helped customers order checks
Troubleshoot and solve customers’ problems with their bank accounts
Customer Service Representative - Maximus (Lawrence, KS) August 2018 – March 2021
•Informed customers on billing procedures, processed payments and provided help to set up payment options.
•Answered customers' questions and addressed problems and complaints via phone.
•Assisted customers with questions and concerns.
•Received inbound calls from customers, providing information regarding their insurance and how to start or direct them to the right place if they want to start a new one
Cashier - Walmart Supercenter (Lawrence, KS) November 2013 - August 2018
Checked out Customers Groceries
Provided Customer Service
Cashed Customers Checks
Provided Money Orders
Pharmacy Technician - Walmart Pharmacy (Ithaca, NY) February 2008 - October 2013
Provided onsite training.
Monitored multiple databases to keep track of all drug inventory.
Data Entry
Provided Customer Service
Called Doctors’ Offices
Education:
Bachelor of Arts Emporia State University, Emporia, KS, United States Class of 2004
High School Diploma Lawrence High School, Lawrence, KS, United States Class of 1997
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