Multifaceted Healthcare & Insurance Professional

Nayeli Ugarte

Tulare, CA ***** 559-***-**** ************@*****.***

Professional Summary

Multi-faceted professional with a background in clinical care, insurance management, and medical administration. Certified Nursing Assistant (CNA) with specialized training in Medical Billing and Coding. Proven leadership skills as a former Branch Manager, expert in bilingual communication, customer engagement, and office operations. Experience

Tulare Healthcare and Wellness Center Tulare, CA Certified Nursing Assistant July 2023 – Present

● Provide direct patient care and support within a healthcare facility setting.

● Apply knowledge of medical terminology and human body fundamentals to daily tasks.

● Manage health information and medical records according to procedure and regulation. Fiesta Auto Insurance Lindsay, CA Broker Agent / Manager February 2020 – April 2023

● Operations: Directed office scheduling and managed daily administrative functions.

● Financial Oversight: Specialized in taxes and managed car insurance brokerage.

● Revenue Cycle: Handled copayment collection and processing.

● Leadership: Earned Branch Manager of the Month and Rising Star awards. Macy’s Visalia, Ca Flex Associate Sept. 2019 – Feb. 2020

● Processed transactions as a cashier and earned commissions for credit card sales.

● Conducted inventory stocking and scanned merchandise into the system across all departments.

Surf Thru Visalia, Ca Cashier Sept. 2017 – Aug. 2019

● Performed cash data reviews and restocked inventory.

● Provided product explanations to customers and achieved membership sales goals. Education

● Nursing Assisting Academy Fresno, CA Graduated: May 2023

● Tulare Western High School Tulare, CA Graduated: June 2017 Certifications & Licenses

● CNA Certification: (May 2023)

● Medical Billing & Coding Fundamentals Specialization: (Expires May 2025)

● Licensed Personal Lines Producer: (February 2020)

● CPR Certification: HeartCode BLS AHA (April 2023)

● Assistant Supervisor Certificate: (January 2021) Skills

● Clinical & Admin: Medical Terminology, Billing and Coding, Records Management.

● Business: Sales Management, Negotiation, Conflict Management, Multi-tasking.

● Languages: Fluent in Spanish.

Contact this candidate