Operations & Customer Support Specialist

ZAYN KIMBROUGH

Tempe, AZ *****

602-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Hardworking operations centered professional with experience in customer service, administrative support, and fast paced retail/sales environments. Strong ability to follow complex processes, manage workflows, and solve problems quickly and accurately. Skilled in data entry, documentation, and maintaining high standards of organization. National Honors Society graduate with a passion in having my hand in innovative logistics solutions..

CORE SKILLS

●Operational Support & Workflow Management

●Data Entry & Documentation

●Customer & Client Service

●Problem-Solving & Critical Thinking

●Cash & Money Handling

●Task Coordination & Prioritization

●Reliability & Professionalism

●Fast Learner with a Strong Technical Aptitude

●Team Collaboration

●Attention to Detail

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WORK EXPERIENCE

Guest List - Tempe, Arizona Sales Associate May 2025 - Dec 2025

●Aided in daily store operations by maintaining organized inventory and efficient merchandise layouts every shift.

●Processed cash, card, and refund transactions accurately while making sure company cash handling policies are still adhered to.

●Provided fast and friendly customer service to resolve issues and maintain strong customer satisfaction.

●Executed returns and exchanges in compliance with store policy.

●Thrived in a fast paced environment while completing tasks expeditiously and maintaining high quality standards.

●Recorded the size, price, and style of each product every time a new inventory shipment arrived.

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Shoe Palace – Scottsdale, AZ

Sales Associate Feb 2024 – Aug 2024

●Aided in daily store operations by maintaining organized inventory and efficient merchandise layouts every shift.

●Processed cash, card, and refund transactions accurately while making sure company cash handling policies are still adhered to.

●Provided fast and friendly customer service to resolve issues and maintain strong customer satisfaction.

●Executed returns and exchanges in compliance with store policy.

●Thrived in a fast paced environment while completing tasks expeditiously and maintaining high quality standards.

Contra Costa Community College District Office – Richmond, CA

Police Aide (internship) Sep 2022 – May 2023

●Practiced entering detailed report data into department software with high accuracy and confidentiality.

●Assisted the officers with clerical tasks including typing, filing, and document organization.

●Managed scheduling and daily calendar coordination for my overseer.

●Provided phone assistance to callers following department guidelines and typical procedures.

●Ensured sensitive information was handled securely, carefully, and in strong compliance with policies.

EDUCATION

Contra Costa College – San Pablo, CA

Associate of Business Administration

Business Administration & Management

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