Team-Driven Healthcare Support Specialist
Resume:
Patrice Cain
Apt. N**
Dover, DE 19904
********.**@*****.***
Obtain a position as a team-player in a people-oriented organization where I can maximize my healthcare support experience in a fast-paced environment. Work Experience:
Customer Service/Front Desk
Comfort Inn and Suites
764 Dover Leipsic Road
Dover, DE 19901
-Feb 2022-Current
Duties:
• Checking guests in and out.
• Receiving and managing reservations made online and telephonically.
• Verifying guests' payment methods during check-in.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Organizing transport services for guests at their request.
• Providing guests with information about the hotel.
• Keeping abreast of attractions that may be of interest to guests.
• Keeping work area clean and neat.
Quality Control Inspector
Edgewell Personal Care
185 Saulsbury Rd, Dover, DE 19904
-Dec 2022-2024
Duties:
• Comply with all safety work rules always. Actively participate in safety initiatives.
• Sample in process, finished components and products per departmental procedures.
• Inspect and test sampled products or components and compare results to standards and specifications.
• Record results of inspection or test on proper form.
• Make appropriate accept/reject decisions and fill out NCM's as necessary.
• Notify supervisor and mechanic or operator of results.
• Maintain proper records and paperwork.
• Monitor and record process parameters as required by departmental procedures.
• Maintain cleanliness of work area and organize process rework generated by QC.
• Follow all Edgewell Safety and QSR/GMP policies and guidelines.
• Work effectively within a team environment and support other team members to achieve individual, team, department, and plant goals.
• Exhibit core values of Safety, Compliance, Team Work, Initiative, Respect, Passion, and Integrity always.
• Perform other duties as directed by supervisor.
• Comply with all safety work rules always. Actively participate in safety initiatives.
• Sample in process, finished components and products per departmental procedures.
• Inspect and test sampled products or components and compare results to standards and specifications.
• Record results of inspection or test on proper form.
• Make appropriate accept/reject decisions and fill out NCM's as necessary.
• Notify supervisor and mechanic or operator of results.
• Maintain proper records and paperwork.
• Monitor and record process parameters as required by departmental procedures.
• Maintain cleanliness of work area and organize process rework generated by QC.
• Follow all Edgewell Safety and QSR/GMP policies and guidelines.
• Work effectively within a team environment and support other team members to achieve individual, team, department, and plant goals.
• Exhibit core values of Safety, Compliance, Team Work, Initiative, Respect, Passion, and Integrity always.
• Perform other duties as directed by supervisor.
• Exhibit core values of Safety, Compliance, Team Work, Initiative, Respect, Passion, and Integrity always.
• Perform other duties as directed by supervisor.
Machine Operator/Trainer for New Hires
Zacros America
Newark, DE 19972
-July 2019-Aug 2021
Duties:
• Operating robotic machines that produce product for customers.
• Attaching rings and tubes to the cube using machinery
• Packing and labeling the product on the pallet to be shipped out
• Welcoming all new hires and training them for the job Assistant Store Manager
Titlemax
127 S Dupont Hwy
Dover, DE 19901
-May 2018-July 2019
Duties:
• Refer unresolved customer grievances to designated departments for further investigation
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
• Solicit sales of new or additional services or products
• Order tests that could determine the causes of product malfunctions
• Interacting With Computers
• Communicating with Persons Outside Organization
• Communicating with Supervisors, Peers, or Subordinates
• Establishing and Maintaining Interpersonal Relationships
• Processing Information
• Resolving Conflicts and Negotiating with Others
• Organizing, Planning, and Prioritizing Work
• Interpreting the Meaning of Information for Others Home Health Aide (HHA)
Epic Health Services
Milford, DE
-December 2016-September 2018
Duties:
• Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
• Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
• Bathe patients
• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
• Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
• Care for children who are disabled or who have sick or disabled parents
• Check patients’ pulse, temperature, and respiration
• Perform a variety of duties as requested by client, such as obtaining household supplies or running errands
• Direct patients in simple prescribed exercises or in the use of braces or artificial limbs
• Assisting and Caring for Others
• Communicating with Supervisors, Peers, or Subordinates
• Documenting/Recording Information
• Establishing and Maintaining Interpersonal Relationships
• Making Decisions and Solving Problems
• Experience with: Anti-embolism elastic stockings, Bathtub seats, Canes, Crutches, Gait belts, Hoyer lifts, Knee braces
Sales
Harbor Freight Tools
1606 S Governors Ave
Dover, DE 19904
-October 2017-May 2018
Duties:
• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Issue receipts, refunds, credits, or change due to customers
• Assist customers by providing information and resolving their complaints
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
• Greet customers entering establishments
• Answer customers’ questions, and provide information on procedures or policies
• Process merchandise returns and exchanges
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
• Communicating with Supervisors, Peers, or Subordinates
• Handling and Moving Objects
• Performing General Physical Activities
• Selling or Influencing Others
• Resolving Conflicts and Negotiating with Others
• Making Decisions and Solving Problems
• Interacting With Computers
• Training and Teaching Others
• Experience with: Cash registers, Credit card readers Home Health Aide
Christiana Care Visiting Nurse Association
Camden, DE
-November 2008-June 2016
Duties:
• Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
• Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
• Bathe patients
• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
• Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
• Care for children who are disabled or who have sick or disabled parents
• Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness
• Perform a variety of duties as requested by client, such as obtaining household supplies or running errands
• Direct patients in simple prescribed exercises or in the use of braces or artificial limbs
• Assisting and Caring for Others
• Thinking Creatively
• Experience with: Anti-embolism elastic stockings, Bathtub seats, Bed cradles, Canes, Crutches, Gait belts, Hoyer lifts, Knee braces
Warehouse Associate
Platex
Dover, DE
-August 2006-September 2008
Duties:
• Handling and Moving Objects
• Performing General Physical Activities
• Communicating with Supervisors, Peers, or Subordinates
• Establishing and Maintaining Interpersonal Relationships
• Identifying Objects, Actions, and Events
• Monitor Processes, Materials, or Surroundings
• Interacting With Computers
• Organizing, Planning, and Prioritizing Work
• Operating Vehicles, Mechanized Devices, or Equipment
• Controlling Machines and Processes
• Resolving Conflicts and Negotiating with Others
Crew Member
Wendy's old fashioned Hamburgers
1596 S Dupont Hwy
Dover, DE 19904
-January 2005-December 2006
Duties:
• Maintain sanitation, health, and safety standards in work areas
• Clean food preparation areas, cooking surfaces, and utensils
• Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
• Take food and drink orders and receive payment from customers
• Clean, stock, and restock workstations and display cases
• Prepare and serve beverages such as coffee and fountain drinks
• Experience with: Cash registers, Deep fat fryers Child Care Provider
Corporate Kids Learning Center
Dover, DE
-January 2006-April 2006
Duties:
• Maintain a safe play environment
• Dress children and change diapers
• Observe and monitor children’s play activities
• Communicate with children’s parents or guardians about daily activities, behaviors, and related issues
• Sanitize toys and play equipment
• Identify signs of emotional or developmental problems in children and bring them to parents’ or guardians’ attention
• Assist in preparing food and serving meals and refreshments to children
• Create developmentally appropriate lesson plans
• Read to children and teach them simple painting, drawing, handicrafts, and songs
• Assisting and Caring for Others
• Performing General Physical Activities
• Thinking Creatively
• Handling and Moving Objects
• Experience with: Baby bottles, Educational toys, Emergency first aid kits, Kitchen stoves Cashier/Crew Member
Burger King
Dover, DE 19904
-June 2004-November 2005
Duties:
• Operate Cash Register
• Clean Dinning Area
• Preparing Food
• Cleaning Bathrooms
• Taking Drive Thru Orders
Education:
High School Diploma
Caesar Rodney High School
239 Old North Road
Camden, DE 19934
Polytech Adult Education
823 Walnut Shade Rd
Dover, DE 19901
Certified Nursing Assistant Program
March 2006-June 2006
Delaware Technical Community College
100 Community Campus
Dover, DE 19904
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