Customer Service & Admin Pro with Remote Experience

Regina Feehan **** Johnson Farm Lane

Apt. ***

Chadds Ford, PA 19317

Phone: 610-***-****

************@*******.***

Professional Profile

Highly articulate, focused professional, with 15 years experience in Customer Service, Sales and office administration

Results oriented person, committed to success, by meeting and surpassing individual and team goals. Flexible and able to multi-task as needed to achieve company and team goals.

Possess strong organizational and communication skills, as well as effective problem solving, being creative as needed, and selling when appropriate

Proficient in SAP R3, Outlook, Word, Power Point and Excel

Professional Experience

Administrative Assistant-The Lunar Agency, Inc.

March 2016-present

Answers phones

Downloads insurance policies, including endorsements, changes, renewals

Manages a Personal Jewelry program for over 100 customers

Does all the daily mail, both incoming and outgoing, as well as maintain office equipment

Filing as needed by the agents

Letters, memos, updates as needed

Administrative Assistant-Berkskhire Hathaway Home Services Fox Roach Realtors

April 2014-July 2015

Obtained all paperwork needed for home closings

Communicated with sellers/buyers real estate agents to secure any pertinent information needed, 3407/5407, HOA documents if needed. Set up home inspections, worked with various inspectors as needed.

Obtained U & O certificates if necessary.

Kept track of mortgage commitments

Kept a spreadsheet with all deadline dates that need to be met, i.e., second deposits, RTI dates, financing, resale documents

Set up a settlement folder for each transaction containing the contract and any addendums done, along with inspection reports, home warranty information, etc.

Forwarded all appropriate information that pertains to the settlement to the corporate offices

Worked on marketing materials mailings, and office events for customers

Administrative Assistant-Purchasing Dept-LyondellBasell Industries 2012- 2013(contract position)

Runs reports in SAP for purchase orders and updates as needed

Investigates blocked invoices and resolves with vendors

Handles daily mail and Fedex/UPS as needed

Iron Mountain document retention program

Various projects at request of management

Pricing Administrator Supply Chain-LyondellBasell Industries 2009-2010

Responsible for monthly pricing and invoicing each month

E-Business NA Coordinator-Basell Polyolefins 2005-2009

Handled all calls and inquiries about the online business, as well as marketing and administrative work

Maintained Website and ran online auctions on a daily basis

Customer Service Representative-Basell Polyolefins 1999-2005

Handled over 100 customer accounts each month, including Sterilite, Rubbermaid, Fibervisions, Inc., AET, Clorox, and others

Took customer orders via email, fax and phone and entered into the system

Forecasting, reports, A/R responsiblities, investigating Quality issues and returns

Worked on many teams for the Supply Chain, including the BasellConnect startup team, the bill of lading and certificate of analysis automation team, and the SAP Global Integration team for Customer Service.

Worked in tandem with sales and schedulers, to ensure timely deliveries to the customers,

exceeding their expectations

Education

Lankenau Hospital School of Radiologic Technology Associates Degree 1976

Delaware County Community College Business Mgt. Computer Sciences 1981

Harvard School of Business Company Onsite Class Sales 1990-1991

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