Administrative & Operations Support Specialist

ALVITA B. JAMES

251-***-**** ************@*****.*** Eight Mile, AL

Professional Summary

Detail-oriented administrative and operations support professional with experience in healthcare environments, workers’ compensation support, and group health documentation. Strong organizational, communication, and data management skills with a proven ability to support teams and maintain accuracy in fast-paced settings. University of Phoenix alumna with an Associate degree in Business and currently pursuing a Bachelor’s degree.

Core Skills

- Administrative Support

- Healthcare Operations

- Data Entry & Documentation

- Customer & Client Support

- Scheduling & Coordination

- Workers’ Compensation Support

- Group Health Programs

- HIPAA Awareness

- Microsoft Office Suite

- Professional Communication

Professional Experience

Administrative / Operations Support Specialist

Davis & Associates Saraland, AL

• Provided day-to-day administrative support to ensure smooth operational workflow.

• Assisted with workers’ compensation and group health documentation, tracking, and follow-ups.

• Maintained accurate records while handling confidential information in compliance with policies.

• Communicated with internal teams and external contacts to resolve issues efficiently.

Customer Support / Administrative Assistant

Teleperformance Remote

• Supported clients and internal staff through phone, email, and written communication.

• Scheduled appointments, organized files, and entered data into internal systems.

• Identified issues and escalated concerns appropriately to ensure timely resolution.

• Contributed to a positive client experience through professionalism and attention to detail.

Education

University of Phoenix

Associate of Business — Graduated 2025

Bachelor’s Degree — In Progress

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