Operations & Facility Manager with 8+ Years Experience

NAQSH GHIAS

PROFESSIONAL SUMMARY

Results-oriented Manager with 8+ years of progressive experience in facility management, human resources, and operations leadership. Proven ability to optimize workflows, reduce costs, and enhance employee satisfaction through strategic planning and process improvement. Adept at budget administration, compliance, team leadership, and cross-functional collaboration. Skilled in leveraging technology and data-driven strategies to drive operational efficiency and organizational growth.

CORE COMPETENCIES & TECHNICAL SKILLS

MANAGER

612-***-**** ******@*****.*** Minneapolis, MN 55434 Leadership & Management: Team leadership, strategic planning, performance management, recruitment & retention, staff training & development. Operations & Facility Management: Preventive maintenance, vendor management, safety compliance (OSHA, HIPAA), budgeting & cost control, process improvement. Human Resources: Payroll, employee relations, onboarding, policy development, exit interviews, conflict resolution.

Technical Tools: Microsoft Office Suite (Excel, Word, PowerPoint), HRIS systems (Workday, BambooHR), ERP software, OSHA compliance platforms, Accounting software (QuickBooks, SAP)

PROFESSIONAL EXPERIENCE

Facility Administrator DaVita Dialysis – Minneapolis, MN (July 2024 – Present) Directed end-to-end facility operations, including maintenance, compliance, and vendor relations, ensuring full to safety and environmental standards. Implemented a preventive maintenance program that reduced equipment downtime by 20%.

Oversaw budget administration of $2M+ annually, improving expense tracking and reducing costs by 12% through vendor negotiations. Coordinated scheduling and operational support for 40+ staff, ensuring smooth delivery of patient care services.

Enhanced workplace safety, achieving zero OSHA violations during tenure. EXPERIENCE ( CONTINUED)

Manager – Human Resources & Operations Malqiyet.com (Sept 2021 – Dec 2023) Led HR and operations for a 100+ employee organization, improving retention rates by 18% through structured onboarding and engagement strategies. Designed and implemented training programs and performance evaluations, improving employee productivity by 15%.

Oversaw company-wide restructuring, aligning departments to streamline communication and improve efficiency.

Introduced HRIS system for digital employee records, reducing administrative workload by 25%.

Vice Principal Rising Sun School System (Mar 2016 – Aug 2021) Supervised academic and operational functions for 500+ students and 40 staff members Led policy development for student discipline and academic support, reducing incident rates by 30%.

Collaborated with faculty on curriculum improvements that increased student engagement scores by 15%.

Managed hiring, onboarding, and professional development for teaching staff, improving retention.

EDUCATION

Bachelor of Science Sociology (BSc) Allama Iqbal Open University (2018 - 2021) CERTIFICATIONS & TRAINING

OSHA Safety & Compliance Training

SHRM Essentials of Human Resources

Lean Six Sigma Yellow Belt (in progress)

L ANGUAGES

Fluent in Urdu

Fluent in English

REFRENCES

Available upon request.

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