Remote Customer Support & Reservations Specialist

Madison Funderburk

Remote Customer Support & Reservations Specialist

United States

Professional Summary

Customer-focused professional with experience in remote work, customer communication, and task-driven roles requiring accuracy, organization, and reliability. Skilled in handling inquiries, following scripts and procedures, navigating computer systems, and providing calm, friendly service. Comfortable working independently in a fast-paced, remote environment and committed to delivering positive customer experiences.

Relevant Skills

● Customer Service & Call Handling

● Reservation & Booking Support

● Clear Verbal Communication

● Active Listening & Problem Solving

● Data Entry & Accuracy

● Script Adherence

● Time Management

● Remote Work Discipline

● Basic Computer & Web Systems

● Email & Chat Communication

Work History

Remote Customer Support / Task-Based Contractor

Various Online Platforms

2023 – Present

● Assisted customers through structured communication, following provided guidelines and scripts

● Accurately entered and reviewed information to ensure correctness

● Maintained professionalism and a calm tone in customer-facing interactions

● Worked independently while meeting deadlines and quality standards

● Adapted quickly to new tools, platforms, and workflows Administrative & General Support (Independent / Informal Roles) 2020 – 2023

● Provided general assistance including scheduling, organization, and customer interaction

● Communicated clearly with clients to gather information and confirm details

● Managed multiple tasks while maintaining attention to accuracy

● Demonstrated reliability and accountability in completing assigned responsibilities

Additional Strengths

● Comfortable reading scripts and speaking professionally on calls

● Strong attention to detail when confirming dates, locations, and preferences

● Patient, friendly, and service-oriented demeanor

● Quick learner with new systems and procedures

Availability

● Open to flexible schedules

● Available for remote work

● Reliable internet and quiet workspace

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