Senior-Level Customer Service Leader with Administration Focus
Resume:
CONTACT
**********@*****.***
Rogers, Arkansas
https://linkedin.com/in/lauren
murray
EDUCATION
High School Diploma
SKILLS
Leadership
Communication
Teamwork Multitasking
Conflict Resolution
LAUREN
MURRAY Highly dedicated and adaptable professional with 5+ years of proven leadership experience managing complex environments, leading small teams, and serving diverse clientele including parents, administrators, and general customers. Expert in cultivating positive relationships, leveraging clear communication for conflict resolution, and applying active listening skills to diagnose and solve problems efficiently. Seeking to transition management, organizational, and high-touch service capabilities into a demanding Customer Service or Administrative role.
WORK EXPERIENCE
Phone
Location
Honors
MCCLINTOCK HIGH SCHOOL
Jun 2015 NANNY
IN HOME CHILDCARE February 2024 – Present
Provided high-quality in-home care for three children (newborn–4), managing daily routines, meals, and age-appropriate learning while building strong, trust-based relationships with parents and children. Delivering comprehensive, personalized client service by managing complex daily schedules, nutritional needs, and targeted developmental activities for high-profile clients (family of three children).
Cultivating strong, trust-based relationships with parents through proactive, reliable, and transparent communication regarding progress and critical needs.
Successfully transitioned children to external educational environments by coordinating readiness assessments and implementing specialized preparatory programs.
LEAD TEACHER
PRIMROSE SCHOOL Aug 2022 – Dec 2023
Led a Prekindergarten classroom of 25 students, supervising three teachers while implementing individualized curriculum, maintaining a safe learning environment, and collaborating with families and specialists to support academic and social-emotional development. Directed the daily operations for a classroom of 25 students while successfully leading and mentoring a team of three teaching staff. Implemented and tailored educational curriculum to meet the diverse individual needs of students, ensuring a consistently safe and organized learning environment.
Managed all complex administrative logistics, including scheduling field trips, conducting parent-teacher conferences, coordinating allergy protocols, and collaborating with external therapists and specialists.
Documented sensitive student concerns and collaborated cross- functionally with administrators and specialists to support optimal student outcomes.
LEAD TEACHER
NORTH QUEEN ANNE CHILDCARE Feb 2021 – Jul 2022
As Lead Preschool Teacher at NQACC, I guided children ages 14 months to 5 years through creative, age-appropriate activities while fostering a safe and supportive classroom.
Guided children ages 14 months to 5 years through creative, age- appropriate activities while fostering a safe and supportive classroom.
Collaborated closely with parents and fellow teachers to support each child's growth and development, while continually expanding skills through professional development courses.
CPR certified and trained in facility safety procedures; took pride in creating a nurturing environment where our students could thrive. GROCERY TEAM MEMBER
WHOLE FOODS MARKET Feb 2020 – Feb 2021
At Whole Foods, I provide friendly customer service while keeping the Produce and Whole-Body departments organized, well-stocked, and clean, ensuring a welcoming shopping experience.
Provided friendly customer service while keeping the Produce and Whole-Body departments organized, well-stocked, and clean, ensuring a welcoming shopping experience.
Honed teamwork and communication skills, building strong relationships with colleagues, brand representatives, and customers while growing professionally in a supportive and fast paced environment.
NANNY
GROUP NANNY Feb 2019 – Jan 2020
I provided after-school care for three classmates, ages 3-5, planning engaging activities, preparing meals, and supporting social and emotional development while managing dynamic behaviors and ensuring safety.
Provided after-school care for three classmates, ages 3-5, planning engaging activities, preparing meals, and supporting social and emotional development while managing dynamic behaviors and ensuring safety.
Built trusting, long-lasting relationships with both children and parents—skills that translate directly to customer care through clear communication, empathy, problem-solving, and the ability to meet diverse needs effectively.
LACE SPECIALIST
LUNA SANDALS Feb 2019 – Oct 2019
As a Lace Specialist, I crafted locally made sandals and progressed to material construction, gaining certification in production and quality control.
Crafted locally made sandals and progressed to material construction, gaining certification in production and quality control. Managed wholesale orders, assisted with online sales, and expanded into retail sales, learning to match products to customer needs.
Became skilled in multiple aspects of production, sales, and operations.
HOSTESS/FOOD PREP
PRATHER PIZZA FACTORY Jun 2018 – Dec 2018
Gained hands-on experience across all floor operations while contributing to a team-oriented, customer-focused environment that emphasized satisfaction and continuous improvement. Gained hands-on experience across all floor operations as part of a collaborative team.
Focused on continuous improvement while maintaining a friendly, welcoming environment that ensured customers enjoyed a positive and satisfying experience.
DELI CLERK
SPROUTS FARMERS MARKET Mar 2017 – Jun 2018
Provided friendly, efficient deli service by preparing fresh food, maintaining sanitation standards, and ensuring each customer received prompt, high-quality care.
Prepared a variety of deli foods while keeping my workspace clean and sanitized.
Provided friendly, attentive service and ensuring each customer had a positive and satisfying experience.
PHOTO SPECIALIST/HARDLINES
SAM'S CLUB Nov 2015 – Feb 2017
Provided customer service across multiple Sam’s Club departments, managing time-sensitive tasks and maintaining organized, high- quality department presentation.
Gained experience across multiple departments—including Photo, Hardlines, Jewelry, Customer Service, and Concessions. Managed time-sensitive tasks, assisted customers, and maintained department presentation.
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