Dynamic Receptionist Candidate with Customer Service Focus
Resume:
Kyndal Kimmons
Milton, FL ***** • 850-***-**** • **********@*****.***
Education
Santa Rosa High School - Milton, FL
Professional Summary
Dynamic customer service professional with proven expertise in cash handling and conflict resolution. Recognized for enhancing customer satisfaction through effective problem-solving and a calm demeanor in high-pressure situations. Committed to fostering positive experiences and collaborating with team members to streamline operations and improve service delivery. Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into a new field with focus on leveraging these transferable skills to contribute effectively in different environments. Committed to delivering exceptional service and building positive customer relationships in any role. Offering strong interpersonal skills and willingness to learn and develop in a customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in the Receptionist role.
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Positive and professional
Payment collection
Payment processing
Attention to detail
Adaptability and flexibility
Multitasking and organization
Phone etiquette
Team collaboration
EXPERIENCE:
Customer Service Cashier, 07/2025 to Current
Waterfront Mission – Milton, FL
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints and maintained a clean and tidy checkout area.
Counted money in drawers at beginning and end of each shift.
Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Collaborated with team members to streamline checkout processes, reducing average customer wait time.
Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
Customer Service/Cashier – 04/25 to 08/24
CVS Pharmacy Pace, FL
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assisted customers in navigating the company website and placing online orders, improving overall user experience.
Collaborated with team members to develop the best practices for consistent customer service delivery.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
I participated in training programs to enhance product knowledge and customer service skills.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
References upon request.
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