Experienced Reception & Administrative Assistant with Customer Service

323-***-**** **********.@*****.*** Inglewood, CA

Inglewood Reception Senior Center- Inglewood C July 2021 to September 2024 The Parks, Recreation and Community Services Department offers a programs and services at the Inglewood Senior Center for people fifty years of age and older.

Frehiwot Beyene

Greeting seniors as they come into the center, answered general questions and directed to appropriate locations. To respect the confidentiality of information receive in person by using a membership registration. Provide resource for Inglevwood senior center Activity, meal Program and Transportation EXPERIENCE

Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries and forward calls to appropriate personnel.

Big Wave Realty, Inglewood CA

Office Assistant

Organized files and spreadsheets to simplify staff access or retrieval. Provide administrative assistance to a real estate office with one broker and seven sales agents serving the Southern Califomia area.

documentation Act as personal before assistant deadline, to and broker, performing preparing general eal office estate tasks documentation including filing, for review, copying, submitting scanning, and organization.

Search MLS database to research current property pricing and availability for broker. Manage internal database on OneNote, organizing all of the company's disparate information from multiple programs into one program that can be accessed remotely. Prepare an office calendar for weekly meetings and deadlines. Hallmark Aviation Services, Los Angeles, CA

Customer Service Agent

Act as receptionist, answering incoming calls and transferring calls to broker and agents. April 2017 to July 2019

Provided customer service at front desk, lobby area, departure gates and arrival gates to airlines, including New Zealand Airlines, Ethiopian Airlines, Qatar Airlines. Hosted self-service kiosks and assisted customers in self check-in. Prepared and issued tickets, travel documents and baggage tags to passengers. Checked in passengers for flights at the ticket counter and gates. Verified passenger documentation, including passport, identification and travel documents. Assigned seats and provided gate information. Checked in baggage. Ensured that all work areas were functional (check-in, lobby, gate, baggage). Kaiser Permanente, Los Angeles, CA

Learned different airline sofiware for each airline. June 2015 to November 2016

Explained baggage requirements and fee structure to occasionally irate passengers. Enforced cach particular airline's policy and collected additional baggage fees. Volunteer Admissions Clerk/Human Resources Clerk

January 2014 to June 2015

hospital Warmly and welcomed doctor's and offices. greeted patients in the lobby waiting area of a large healthcare organization, including a ensuring Assisted that patients insurance with pre-was admission, active. Coordinated including with filling administrative out paperwork, staff gathering to process required patients documents and 1

323-***-**** **********@*****.*** Inglewood, CA

Helped patients to complete documentation required to modify or renew insurance. Patient paperwok needed to be reviewed every six months

Domestic Violence Transitional Shelter Program, Hollywood, CA Case Manager Volunteer

Nile Medical Supplies, Los Angeles, CA

Helped clients at a domestic violence shelter access needed services, including locating and transitioning to stable nousing, Signing up for insurance, applying for public assistance programs, and obtaining pro-bono legal serVICes, substance abuse treatment, childcare, doctor referrals, and low-cost medical care. Medical Biller (June 2002 to February 2010)

Office Clerk (January 2001 to June 2002)

Frehiwot Beyene

West LA College, Culver City, CA

Led medical billing and provided office assistance to a DME (durable medical equipment) company. Trained on medical billing by Medisoft while on the job and took over as primary medical biller for the company after a few months of employment. Initiated and followed the entire medical billing process, including receiving a prescription from the patient, checking the insurance EOB (explanation of benefits), entering information into company database, filling out the proper documentation including diagnosis, getting required signatures, billing private insurance as well as MediCare (and occasionally both). Santa Monica College Santa Monica, CA

Ladera Career Paths, Inc. Los Angeles, CA

Implementation Manager Health IT Workforce Program Certificate Office Ally/1 Charts Sandbox, Training E.H.R. Technical Implementation Medical Coding Certificate

Medical Billing Certificate

EDUCATION

Coursework toward Real Estate Certificate, currently taking Real Estate Principles course Los Angeles City College, Los Angeles, CA

April 2012 to July 2012

Associate of Arts Degree, Travel Tourism

January 2001 to February 2010

SKILLS

April-June 2017

September 2013

September 2011

May 2000

Fluent in the Amharic language of Ethiopia as well as English, type 30 words per minute, skilled in Microsoft Word responsible. and Excel, as well as industry software for medical billing, real estate and airlines. Prompt, punctual and 2

Contact this candidate