Administrative & Client Support Specialist

MYKEL TAYLOR

657-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented administrative and client support professional with 6+ years of experience overseeing office operations, documentation management, scheduling, and customer communications in fast-paced environments. Skilled in managing high-volume inboxes (Outlook, Gmail), handling inbound calls, and maintaining accuracy in appointments, records, and service requests. Known for clear communication, calm problem-solving, and a collaborative approach to improving workflow efficiency. Experienced in handling confidential data, supporting cross-functional teams, and leveraging modern digital tools and office systems to enhance organizational productivity and client satisfaction.

CORE COMPETENCIES & TECHNICAL SKILLS

Administrative & Organizational Skills:

Office Management • Calendar & Appointment Coordination • Time & Workflow Optimization • Financial Recordkeeping • POS Systems

Technical Proficiency:

Microsoft Office Suite • Google Workspace • Windows OS • File & Data Management • CRM Platforms • Basic Network & Hardware Troubleshooting

Communication & Client Support:

Customer Service & Client Relations • Leadership & Staff Training • Call Handling & Ticket Documentation (Outlook/Gmail, Phone) • Digital Tools (Canva, Meta Business Suite, Online Scheduling & Collaboration Platforms)

PROFESSIONAL EXPERIENCE

Operations & Office Coordinator Shock Boutique – Santa Ana, CA (Remote)

January 2023 – Present

• Oversaw daily administrative functions, including scheduling, documentation management, and client communications.

• Managed bookkeeping, invoicing, and expense tracking to ensure accurate month-end financial reporting.

• Maintained confidential client files and enforced adherence to data privacy and security standards.

• Supported digital marketing and client engagement through social media coordination and online scheduling tools.

• Provided basic technical support for business systems, ensuring data integrity and accurate performance reporting.

• Coordinated supply procurement and vendor communications to maintain continuous business operations.

Customer Experience & Office Support Associate Victoria’s Secret – Buford, GA (Remote)

December 2021 – January 2023

• Delivered administrative and customer support, including digital recordkeeping, appointment documentation, and inventory updates.

• Assisted with product tracking, data entry, and coordination of promotional events and internal communications.

• Managed customer inquiries, orders, and returns with professionalism and accuracy across multiple channels.

• Collaborated with team members to maintain store presentation standards, stock integrity, and timely daily reporting.

• Monitored shared Outlook and Gmail inboxes, scheduling appointments and documenting follow-ups as needed.

• Supported phone operations by routing calls, taking messages, and logging service requests for management review.

Assistant Manager & Administrative Operations Lead McDonald’s Corporation – Santa Ana, CA

August 2018 – December 2021

• Supervised daily shift operations, coordinating staff schedules and task assignments to meet business demands.

• Trained and mentored team members on customer service protocols, system usage, and company procedures.

• Managed cash handling, register balancing, and reconciliation; prepared and verified end-of-shift financial reports.

• Facilitated communication between management and staff to maintain workflow efficiency and service consistency.

• Supported POS troubleshooting and conducted basic system checks to ensure operational uptime.

• Managed phone coverage, documented messages and appointments, and escalated technical or service issues as needed.

EDUCATION

Fullerton College, Fullerton, CA (Remote)

Associate of Arts in Journalism — Expected Graduation: 2026

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