Customer Service & Operations Professional
Resume:
Michelle Shaner
Customer Service II
Clearwater, Florida, United States
***********@***.***
SUMMARY
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines. Authorized to work in the US for any employer WORK EXPERIENCE
February 2024-Current
Customer Service II
Motion AI
Oldsmar, Florida, United States
Customer liaison between salesman, supplier and customer. Coordinating quotes processing orders following up on customer requests. Entering orders and following through with lead times, quotes, tariff and Freight charges. Along with tracking. Keeping customers abreast of when their product will arrive as well as expediting when necessary. Experienced and program sxe, p21, 365 and WP.
August 2019-January 2024
Accounting Clerk
Plasma-Therm LLC
Saint Petersburg, Florida, United States
*Entered invoices into Epicor system for accounts payable.
*Reconciled statements.
*Coordinated with buyers and vendors regarding discrepancies with invoices.
*Coordinated with warehouse regarding receiving issues.
*Assisted in filling in receptionist responsibilities and customer service when needed.
*Pulled orders in warehouse when called upon.
January 2017-August 2019
Aftersales
ProSource Wholesale
Largo, Florida, United States
*Handle all after sales related material issues/customer service
*Facilitated claims with vendors and clients
*Coordinated inspections with members and Vendors
*Assisted with a multi-line telephone
*Generated proposals for sales staff
*Organized returns of material
*Obtained Freight quotes and coordinated logistics August 2015-January 2017
Installation Coordinator
Naffco
Tampa, Florida, United States
*Installation Coordinator
*Acted as a liaison between subcontractors, installers and clients
*Ensured accurate and timely completion of scheduled services
*Receiving and adding inventory of job materials
*Organize returns of material
*Facilitated claims with vendors and clients
*Coordinated inspections for clients
September 2010-August 2015
OPERATIONS SUPPORT CLERK II
KASS SHULER, P.A
Tampa, Florida, United States
*Operated telephone switchboard
*Greeted visitors upon arrival
*handled collections of accounts
*Scan documents for various departments
December 2008-September 2010
Front office support
PROGRESSIVE HEALTH SERVICES
Tampa, Florida, United States
*Maintained front desk operations for a busy general practice medical office.
*Simple triage of patient Concerns for doctors
*Scheduled and Confirmed appointments
*Handled referrals and/or prescriptions
*Communicated with physicians and medical support staff to determine the need for patient services
*Copied and scanned medical records
*Confirm medical benefits with insurers
*Coordinated referrals
August 2002-November 2008
Order entry for 3 stores and 15 sales consultants
Naffco
Tampa, Florida, United States
*Accounts receivable/payables
*Communication with various vendors regarding orders and returns
*Proposals for sales staff
*Customer Service
*Established credit line for clients
August 1994-August 2002
BRANCH MANAGER
WESTAFF
Tampa, Florida, United States
*Staff Training
*Protect, develop and maximize profitability
*Develop relationships with new client accounts as well as existing accounts
*Manage receivables, establish credit for new clientele,
*Handled all worker's compensation and personnel orientation
*Managed day to day operations.
EDUCATION
-Current
High school or equivalent
Jefferson
United States
Jefferson
United States
Thomas Stone High School
United States
SKILLS
Order Processing Customer Support/Service Logistics Credit and Collections Accounts Receivable Medical Records Administrative Skills Typing Medical Terminology Reconciliation Computer Skills Medical Affairs Microsoft Office Communication Skills Medical Office Administration Microsoft Word Microsoft Outlook Data Entry Problem Solving Skills Sales Cargo/Freight Organizational Skills Revenue Growth Purchasing/Procurement Sales Proposals Operational Support Telephone Skills Medical Office Health Plan Prescription Drugs Patient Care Calendar Management Patient Assessment Staff Training Accounts Receivable Management Employee Orientation Worker's Compensation Profit & Loss Sales Management Customer Relations Accounting Billing Warehousing Accounts Payable Shipping/Receiving Order Picking/Packing Warehouse Coordination Time Management Business Development Driver's License Team Player
CERTIFICATIONS
Driver's License
HONORS & AWARDS
Strong problem solving skills
Organized with acute attention to detail
Accurate typing at 50 wpm
Proficient in MS Word, Excel, Outlook, RFMS and Epicor Data Entry skills alphanumeric 8,000 ksph
10 key 8,000 ksph
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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