Operations Leader with Floral Industry Focus
Resume:
Rachel Dancyger
Operations Manager - MANE-IAC HAIR SALON & BARBER SHOP
Arden, NC 28704
*********@*****.***
Professional Summary
Experienced customer service professional with over 13 years in diverse roles, including reception, retail, and floral industry support. Skilled in floral design, receiving orders, prepping flowers for delivery, and providing exceptional guest relations. Adept at multitasking, teamwork, and maintaining high standards of professionalism. Seeking a part-time position in the floral industry to leverage strong organizational and interpersonal skills.
Work Experience
Receptionist/Nail Technician
Nails plus at little silver-Shrewsbury
July 2016 to June 2019
* Coordinated all front desk activities, including greeting customers and managing appointments.
* Performed clerical tasks such as scheduling, walk-in appointments, and answering phone calls.
* Assisted personal clients from start to finish, ensuring a positive experience.
* Prepped and sanitized tools properly to maintain a safe environment.
* Set up a clean work area for each client and double-checked all work before clients left.
* Maintained inventory of retail goods and products in coordination with the salon manager.
* Consistently received customer praise for friendliness, efficiency, and professionalism. Team Leader/Shift Supervisor
MIXED GREENS & GRILL-Manalapan
November 2011 to March 2012
* Supervised team members during shifts to ensure smooth operations.
* Supported staff in delivering excellent customer service.
* Assisted with inventory checks and restocking supplies as needed. Manager
MIXED GREENS & GRILL-Manalapan
June 2011 to March 2012
* Directed 10+ employees in a fast-paced, high-end café environment.
* Maintained high standards in sanitation and safety throughout all shifts.
* Trained and supervised employees on company policies and procedures.
* Arranged staff work schedules and managed daily operations per shift.
* Served as main contact for customer complaints, ensuring prompt resolution. Cashier, Food Preparer
[Company Name]
November 2001 to June 2011
* Trained and supervised employees on company policies and procedures.
* Arranged staff work schedules and managed daily operations per shift.
* Served as main contact for customer complaints, ensuring prompt resolution.
* Maintained high standards in sanitation and safety. Floral Assistant
[Floral Company Name]
* Received and processed floral orders accurately and efficiently.
* Prepped flowers and arranged materials for daily deliveries.
* Assisted with organizing and packaging floral arrangements for transport.
* Maintained a clean and organized work area to ensure flower quality.
* Supported team members with inventory management and order fulfillment. Education
None
Skills
• Dog handling
• Millennium
• Mobile devices
• Nail Care
• Hair Styling
• Guest Services
• Guest relations
• Inventory management
• Assistant Manager Experience
• Communication skills
• Floral design
• Kennel experience
• Personal Assistant Experience
• Receiving shipments
• Sales
• Interpersonal skills
• Customer service
• Crowd control
• Retail Sales
• Upselling
• Greeting customers
• Makeup Application
• Payroll
• Social Media Management
• Salon Software
• Teamwork
Languages
• English
Certifications and Licenses
Driver's License
January 2023 to Present
Additional Information
Areas of Expertise
Salon Operations Complaint Handling & Resolution Scheduling Millennium Salon Software Teambuilding & Training Inventory Management Excellent Customer Service Social Media Product Sales
Skills: Proficient in Millennium Salon Software and expert in Harbor Touch POS system.
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