Adjuster with IT & Claims Expertise (1yr) in San Antonio

Radhika Rao

San Antonio, TX

Email: *********@*****.*** Phone: 206-***-****

ACTIVE LICENSE: Active All-Lines Adjuster License

PROFESSIONAL SUMMARY

Claims Adjuster with 1 year of experience in claims processing, supplement review, and documentation, supported by 3 years of IT Support and Incident Management experience. Strong background in coordinating with adjusters, contractors, and internal teams, with expertise in Guidewire, Xactimate, Lumen, Bill Tracker. Adept at analytical review, claim accuracy verification, and workflow efficiency.

CORE COMPETENCIES

• Claims Review & Documentation, Creating activity for the day

• Assign and reassign the claim for the available adjuster

• Payment Verification & Settlement, Supplement Review

• Claims Status Review (open/closed)

• Phone calls, Emails, Cross-Team Communication

• IT Incident & Problem Management

• Technical Troubleshooting

• Process Improvements, reports & Documentation

TECHNICAL SKILLS:

• Guidewire Lumen, Xactimate, Bill Tracker

• BMC Remedy, BMC Helix

• Microsoft Windows OS, Active Directory

• MS Office (Excel, Word, Outlook)

• ITIL Concepts, Troubleshooting

PROFESSIONAL EXPERIENCE

AllCat Claims Service — Claims Processor

Nov 2024 – Nov 2025

Clients: USAA, Liberty Mutual, Safeco insurance

Conducted supplement reviews and coordinated with adjusters, contractors, and supplement teams.

Assigning and reassigning the claim to the available adjuster.

Reviewed open and close claim status to identify pending items, payments, and coverage accuracy.

Clearing 70 - 80 claims by sending emails and letters from dashboard in lumen and navigating guidewire claim center to all states.

Worked on ALE (Additional living expenses) project California letters.

Verified reserves, ACV, and claim financial accuracy.

Development and maintenance of reports, dashboards, and process documentation

Uploaded contractor estimates and updated reserves.

Processed settlement and payment review letters.

Monitored rejected/pending payments and updated the SA team.

Maintained claim activity records for open and closed claims.

Claims Experience: Wind Damage, Storm Damage, Fire Damage, Mitigation, Vandalism, Burglary

Sunpro Services LLC — IT Support / Incident Management

July 2022 – Oct 2024

Clients: Marathon, NMED

• Responded to IT support requests via phone, email, and chat.

• Used ITSM tools for incident, problem, and change management.

• Performed troubleshooting, access management, and RCA-based incident closure.

• Managed ticket queues and escalated issues as needed.

Genisys Group Inc. — Incident/Problem Management

Feb 2009 – June 2011

Client: Oracle Corporation

• Coordinated change and work requests with the Service Delivery Manager.

• Monitored SLAs and ensured timely resolution.

• Trained new hires on incident, problem, and change processes.

• Routed and triaged tasks to appropriate teams.

• Maintained clean queues and controlled SR/RFC inflow.

EDUCATION

Master of Social Work

Specialization: Personnel Management, Industrial Relations, and Human Resource Development from Mangalore University, Karnataka, India

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