Dynamic HR, Admin & Support Professional with 5+ Years Experience

TANIKA RAMIREZ

PROFESSIONAL SUMMARY

Results-driven individual always ready for a new challenge. With 5+ years in the working industry and with diverse skills set in HR, administration and customer/client support. My experience and commitment will be a great asset to a new or growing team.

Work History

Nerdy - Customer Retention Specialist (Contract)

St Louis, MO

07/2025 - 10/2025

• Analyzed customer feedback to identify retention trends and discuss a targeted improvement and personalized strategies.

• Implemented educational programs that match accordingly to enhance customer engagement and increase repeat business.

• Collaborated with marketing team and cross functional team on feedback and strategies that aimed at re-engaging lapsed customers and to streamline communication and service delivery processes

• Assisted daily with hands on technical ticket support relating to company websites and/or redirected customers to IT department with a detailed description on customer request.

• Implemented data tracking systems to monitor retention metrics and assess productive effectiveness.

Avispa Technology - Technical Recruiter

Santiago, CL

03/2022 - 06/2025

• Screened and spoke to numerous candidates on a daily and coached and trained them for interview prep

• Used Excel and Google sheet to track BOB and SLA's and tracked data metrics

• Provided full-cycle recruitment from sourcing, scheduling and managing phone/Zoom interviews, candidate prepping, offer negotiation, on-boarding/off-boarding process, and continent client/employee check-ins

• Assisted in keeping track of and managing monthly office supplies and workspace facility

• Implemented search strategies by leveraging multiple different *************@*******.***

Santiago, CL

SKILLS

• Customer retention strategies

• Administration

• Technical support

• Recruitment strategies

• Relationship management

• Communication skills

• Customer service experience

• CRM software

• Calendly / Notion

• MS Office, Google Suite, Canva,

CapCut, CRM, Excel (intermediate)

Social Media marketing, Slack

• Cross-functional collaboration

• Educational editing and proofreading.

Languages: English / Spanish

EDUCATION

High School Diploma

TR

tools/platforms, LinkedIn Recruiter, Job Score, social media, referrals, cold calling, and outbound email solicitations

• Partnered with other diverse recruiters to strategically identify, source and, interview unique talent, and attend supplier calls to narrow down on the perfect candidate

eClass - English Teacher Online

Santiago, CL

08/2020 - 03/2022

• Edit paperwork, presentations, and high school, or college essays and occasionally review sample writings.

• Taught teenagers and adults using different materials both provided and self created.

• Manage daily administrative task for head teachers,

• Teach/coach young adults to speak up and be confident for open events, conferences or university projects

• Provide structured grammar and vocabulary lessons with conversation practice to advance speech.

Merchant Giving Project - Personal Assistant/Agent (contract) Santigo, CL

03/2021 - 06/2021

• Initiated contact with potential clients through calls and emails to promote company services and generate leads

• Researched local stores and small businesses online to identify viable prospects and compiled detailed business profiles

• Leveraged social media platforms to market services and increase brand visibility

• Scheduled client meetings and follow-up calls with the CEO, contributing to streamlined sales efforts

• Created and maintained organized listings to track business statuses and coordinate appointment bookings

Awasi Cabo De Hornos - Personal Reservation Executive (contract) Santiago, CL

11/2019 - 02/2020

• Managed and created reservation listings for three high-end luxury hotels through phone and email

• Provided personalized support for travel agencies and international guests, including coordinating flight arrivals, connections, and multi- hotel stay options

• Convinces guests and global clientele to book our luxury accommodations and all-inclusive packages via phone and email communications

• Processed payments, invoices and maintained accurate transaction records from both agencies and direct guests following confirmed bookings

. #HRJ#3b74c22f-eebd-4a98-99b7-f7730daf673b#

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