Operations & Facilities Administrator with Contracts Expertise

Resume of Wayne Sartin

Contact 832-***-****

***************@*****.***

Efficient and detail-oriented professional with extensive experience in office services, facilities management, and contract administration. Proven ability to coordinate maintenance, vendor relations, and compliance tasks while maintaining a productive, well-organized environment. Highly adaptable with strong communication and interpersonal skills; excels under pressure and collaborates effectively across all levels of an organization. Compassionate and discreet when handling sensitive matters, with a strong commitment to professionalism and accuracy.

Pre-Need Contracts Administrator and Lead Office Facilities Admin Carriage Services Houston TX May 17, 2012, to October 13, 2025

Hired for two positions in 2012, Pre-Need Contracts Administrator and Office Facilities Admin from 2012-2023. In January 2024 I was permanently moved to the Lead Office Facilities Administrator. Pre-Need Contract Administrator

• Processed and maintained pre-need contracts in contracts system (CSSF) and responsible for scanning and placing hard copies in files as needed

• Reported delinquent financial accounts monthly to managing partners located throughout U.S.

• Utilized LexisNexis to verify and update returned contracts, payments, statements, and invoices

• Handled notifications from customers requesting contract cancellation, updating CSSF

• Audited contracts for completeness, reducing errors and improving operational efficiency

• Finance account maintenance and delinquency notification to managing partners at funeral home office locations throughout the U.S.A.

Lead Office Facilities Administrator

• Oversaw facility operations for 200+ employees in corporate office to ensure seamless day-to-day functionality, recording all daily and monthly checklist completions on MS Excel spreadsheet

• Responsible for all incoming and outgoing mail, packages, and shipment and highly sensitive funeral/cemetery supplies

• Assisted with managing vendor contracts and service agreements for office supplies, document shredding, postal equipment, and the maintenance of postal and courier service software upgrades

• Implemented cost-saving initiatives that reduced facility expenses by 10% annually

• Coordinated office moves, space planning, and ergonomic assessments to optimize functionality and safety and served as a liaison between building management and direct supervisor, resolving issues promptly and scheduling before and/or after-hours construction, moves, and deliveries

• Maintained inventory of office equipment, supplies, and furniture, streamlining procurement and reducing waste

• Provided daily assistance to office staff by proactively addressing and resolving minor facility- related issues with minimal direction, such as handling service calls regarding extermination needs, chemical spills, restroom malfunctions, air conditioning concerns, and broken hardware

• Logged and tracked all facility maintenance requests in the IMPAK facilities management system to ensure timely repairs and communication with building management

• Ensured a safe and comfortable work environment by monitoring common areas and promptly reporting issues

Wayne Sartin – Resume 2 of 3

Temp-to-Perm Facilities Department Assistant Kinder Morgan Corporation - Burnett Staffing Houston TX August 22, 2011, to December 15, 2011

• Supported Facilities Director & Manager with daily maintenance requests and office service calls

• Assisted in production and distribution of internal catalogs, pamphlets, and manuals

• Managed FedEx deliveries, as well as all incoming/outgoing mail and certified packages

• Position affected by corporate hiring freeze following Kinder Morgan’s acquisition of El Paso Energy

Facilities & Office Services Coordinator Air Liquide USA Houston TX April 2004 to September 2011

• Managed monthly invoice payments up to $20,000 using company P-Card and provided accurate general ledger coding for FedEx billing

• Oversaw employee and visitor security badge activation/deactivation and served as primary contact for Kastle Security access issues

• Maintained facility manuals, employee directories, and coordinated office signage updates

• Scheduled and coordinated service calls for office equipment, AV systems, and kitchen appliances; handled inventory and ordering of copier paper, postage, coffee, and office supplies

• Supported office relocations, cubicle setups/breakdowns, and conference room preparations, including video conferencing systems

• Conducted monthly copier meter readings, submitted OT HVAC requests, and maintained building-related permit applications

• Served as CPR-certified Fire Warden; participated in monthly safety walk-throughs and managed Van Pool/Metro Bus programs

• Provided front desk coverage, supported Facilities Director and Manager, and contributed to ongoing improvements in service center efficiency

• Completed accredited CEUs and performed various special projects as assigned Office Services Admin Fulbright & Jaworski - Burnett Staffing Houston TX February 2004 to April 2004

• Repaired office equipment (fax machines, copiers, scanners)

• Coordinated vendor repairs and maintenance repairs

• Distributed incoming packages to appropriate departments

• Assisted with special project assignments, ensuring timely and accurate completion Mailroom Supervisor / Office Services Analyst I Devon Energy Corporation Houston TX February 2000 to November 2003

• Managed office service requests via Track-It work order system, assigning tasks to personnel

• Maintain and repair office equipment including printers, scanners, copiers, and fax machines

• Scheduled fleet vehicles maintenance and repairs, responsible for annual registration and inspections

• Coordinated the activation/deactivation of company-issued cell phones, pagers, security badges, and parking access cards

• Managed and ordered office supplies through Single Source online system

• Supervised Houston-wide office relocations and equipment moves Wayne Sartin – Resume 2 of 3

Devon Energy Corporation (continued):

• Manager and trainer of all mailroom staff, teaching and overseeing company-wide mail distribution and express shipping logistics

• Provided administrative support across all departments and completed special projects as needed Account Associate Xerox (American General) - Manpower Temporary Services Houston TX October 1999 to February 2000

• Responsible for company-wide interoffice mail including metered mail such as special services, certified, express and foreign mail

• Troubleshoot equipment and scheduled for repairs Mailroom and Office Services Manager Torch Energy Advisors Incorporated Houston TX January 1990 to October 1999

• Supervised mailroom operations and staff, optimizing workflow for maximum efficiency and performance

• Managed company-wide interoffice, certified, express, and international mail, including high- value package handling

• Oversaw inventory and maintenance for office equipment; scheduled vendors for major repairs and coordinated copier rotations to extend equipment lifespan

• Handled purchasing, maintenance, and cost negotiation for copier/fax paper and postage systems

• Managed incoming/outgoing UPS and FedEx shipments and ensured timely delivery to offsite offices and vendors

• Maintained company fleet vehicles, including repairs, inspections, and license renewals

• Performed office furniture repairs and provided general facilities support as needed Skills

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Teams, SharePoint Office Services Software: IMPAK Facilities Management Software, Track-It Work Order System, Single Source Online System, CFFS (Contracts Maintenance Systems) Other Software: Adobe Acrobat Pro Read/Write, JavaScript Office Equipment: 10-Key Touch, Digital Camera, Knoll Key Core Equipment, Binding Machines, All type of copier, scanners, fax machines

Postage Equipment: FedEx Ship Manager, NeoPost Mail Machine, Pitney Bowes Education

San Jacinto College, Pasadena, Texas (Undergraduate Courses) Hiwassee College, Madisonville, Tennessee (Undergraduate Courses) Personal References

Upon Request

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