Teleservice Specialist with Healthcare Experience
Resume:
Tonya Woods
**** ****** ** *** *******, Va California 23505 ************@*****.*** 209-***-****
OBJECTIVE :
Seeking a position with a company where growth and advancement is highly motivated.
EXPERIENCE:
Kaiser Permante
Sacramento AACC 2019 TO Current
Teleservice Representative 2
Inbound Call Center
My Responsibilities as a teleservice Representative
• handle inbound telephone volume, answering questions, making and canceling appointments, providing information, transfers calls to advice nurses when appropriate, intakes information from members, and composes messages for providers
•
Identifies the purpose of the members call and processes the call according to the appropriate script
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Resolves problems with facility teleservice teams
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Effectively processes calls in a systematic and organized manner following Call Center scripts, policies and procedures
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Receives and relays information regarding appointment cancellations
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Works collaboratively with members and staff across all service lines
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Functions as a team member to achieve Call Center goals
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Supports and demonstrates Kaiser Permanentes/Call Centers customer service philosophy and manages calls in a professional manner
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Identifies and/or proposes ways to improve customer service
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Demonstrates an awareness and sensitivity to patient/family rights
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Handles inquiries and complaints pursuant to procedure
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Complies with departmental standards, policies and procedures regarding training, injury prevention, management of workload, and safety/emergency situations
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Performs other duties as required
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Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions
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Interpersonal Skills - Maintains confidentiality; treats co-workers, patients and facility visitors with respect
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Oral Communication - Listens and gets clarification to ensure that instructions and requests are fully understood
Manteca, Ca - Nov 2013 to 2019( pier- diem)
Sterile Processing Tech 2
●My main responsibility is to ensure that instruments used by all medical personnel in a hospital or other healthcare facility are clean and sterile. This entails performing ;
●manual cleaning prior to sterilization,
●placing cleaned instruments in sterilizers such as autoclaves,
●starting and monitoring autoclaves,
●examine equipment for defects and report problems to staff
●test autoclaves and record the results,
●order supplies,
●assemble instrument trays,
●distribute supplies
●ensure that sterile supplies are within their expiration date.
●prepare case carts for next day surgery
●prepare same day surgery carts (add-on surgeries)
●stock trauma carts / exchange carts
San Joaquin County Hospital Stockton, California October 2012 - June 2014
Sterile Processing Tech 2
●My main responsibility is to ensure that instruments used by all medical personnel in a hospital or other healthcare facility are clean and sterile. This entails performing ;
●manual cleaning prior to sterilization,
●placing cleaned instruments in sterilizers such as autoclaves,
●starting and monitoring autoclaves,
●examine equipment for defects and report problems to staff
●test autoclaves and record the results,
●order supplies,
●assemble instrument trays,
●distribute supplies
●ensure that sterile supplies are within their expiration date.
●prepare case carts for next day surgery
●prepare same day surgery carts (add-on surgeries)
●stock trauma carts / exchange carts
EDUCATION:
Heald Business college Stockton, California April 2011
Business Administration, GPA 3.75
Honors:
●Deans list, Fall 2011
SKILLS:
●Certified CRST with IAHCSMM
●Medical Terminology
●Word
●Excel
●Powerpoint
●Email & Internet Research
●Typing certificate
●Fax, File, Print, Copy, and Scan
●Effective and Personable
●Effective Interpersonal skills
INTERESTS:
Reading
traveling
shopping
learning something new daily
AFFILIATIONS:
Church of Christ
multiple book clubs
REFERENCES: References are available upon request.
Contact this candidate