Front Desk Receptionist with Healthcare Experience
Resume:
Carlie Kott
Luling, LA *****
****************@******.***
Professional Summary
Experienced Patient Account Representative with over 6 years in customer service, administrative support, and medical office environments. Skilled in practice management software, medical scheduling, insurance verification, and front desk operations. Adept at conflict management, team collaboration, and delivering exceptional patient and client experiences. Seeking a Front Desk Receptionist role to leverage strong organizational and interpersonal skills.
Willing to relocate to: Marrero, LA
Authorized to work in the US for any employer
Work Experience
Patient Account Representative
Ochsner Health-Bay Saint Louis, MS
January 2024 to Present
* Checked patients in for appointments and collected payments at the front desk.
* Answered multi-line phone system and directed calls to appropriate departments.
* Scheduled patient appointments using practice management software.
* Provided excellent customer service and resolved patient inquiries.
* Maintained patient confidentiality and followed HIPAA guidelines.
* Processed insurance prior authorizations and verified patient insurance information.
* Managed patient records and ensured accuracy in data entry.
* Collaborated with healthcare professionals to support daily office operations. Cashier/Customer Service
Rouses Supermarket-Diamondhead, MS
September 2020 to January 2024
* Rang up customer purchases and processed returns efficiently.
* Handled money orders and managed cash register transactions.
* Answered customer phone calls and resolved inquiries promptly.
* Maintained a clean and organized checkout area.
* Delivered friendly and professional customer service. Receptionist
diamondhead city hall-Diamondhead, MS
May 2019 to July 2019
* Greeted customers and visitors at the front desk.
* Answered incoming phone calls and directed them to the correct departments.
* Assisted visitors with questions and provided information as needed.
* Maintained a welcoming and professional reception area. Cashier/Customer Service
Little Caesars-Waveland, MS
June 2018 to May 2019
* Operated cash register and processed customer payments.
* Cleaned the store and maintained a safe environment for customers.
* Handled money and credit card transactions accurately.
* Provided prompt and friendly service to all customers. Education
High school diploma
Hancock High School-Kiln, MS
Skills
• Hands-on training
• Medical coding
• Accounting
• Financial services
• Host/hostess experience
• Data entry
• Microsoft Access
• Microsoft Office
• B2B sales
• Grammar Experience
• Mobile devices
• Inside sales
• Leadership
• Orthodontics
• Medical billing
• Shipping & receiving
• Teamwork
• Google Docs
• QuickBooks
• Experience working with students
• Dispatching
• Maintaining patient confidentiality
• WordPress
• Microsoft Excel
• Technical Proficiency
• Insurance prior authorization
• Prospecting
• Maintaining an organized workspace
• Payroll
• Microsoft Powerpoint
• State healthcare regulations
• Greeting customers
• Chairside assisting
• Math
• Infection control
• Conflict management
• eClinicalWorks
• Business development
• Medical office experience
• Ambulatory surgery center experience
• Experience with children
• Team management
• Microsoft Teams
• Patient care
• Insurance verification
• Medical terminology
• Marketing
• Dental assisting
• Time management
• Patient insurance coordination
• Professional email communication
• Open Dental
• OSHA
• Medical records
• Patient interaction
• Patient service
• Medical scheduling
• Closing sales
• Animal handling
• Electronic health records (EHR) management
• Documentation review
• 10 key typing
• Employee relations
• Client interaction via phone calls
• Clean workspace maintenance
• Childcare
• Collaborate with healthcare professionals
• Working with people with disabilities
• Banking
• Managing patient records
• Contracts
• Triage
• HIPAA
• Animal care
• Consultative selling
• Microsoft Outlook
• Intake
• Financial sales
• Customer support
• Regulatory compliance
• Organizational Skills
• Microsoft Word
• Salesforce
• Health information management
• Medical receptionist
• Outbound sales
• Health information exchanges (HIE)
• Calendar management
• Dental insurance
• Basic life support
• Private practice experience
• Health information data integrity
• Safety regulations
• Social media platforms
• Objection handling (sales technique)
• Dental receptionist
• Administrative experience
• Management
• Working with students with special education needs
• Budget preparation
• Continuous improvement
• Anatomy knowledge
• Early childhood education
• Multi-line phone systems
• Sales lead qualification
• Data analysis skills
• CRM system proficiency
• Record keeping
• Customer engagement
• Communication skills
• Attention to detail
• Office experience
• DispatchTrack
• Filing
• Accounting software
• Customer communication
• Productivity software
• Health information security
• Direct patient care
• Phone communication
• Handling customer inquiries
• Phone call management
• Editing
• Dental office experience
• Personal assistant experience
• Windows
• Phone etiquette
• Computer operation
• Health insurance plan information
• Cost accounting
• Fundraising
• Active listening
• Clinic
• Medical software
• Dentrix
• Cross-location scheduling
• Computer literacy
• Multitasking
• Outbound calling
• Practice management software
• Ethernet
• Professionalism
• Appointment scheduling
• Treatment plan development
• Writing skills
• Sales
• Hospital regulatory compliance
• Cost management
• Empathy
• Office management
• Google Sheets
• Achieving HIPAA compliance
• Patient complaint handling
• Interpersonal skills
• Front desk
• Cash Handling
• Hospitality
• Health information regulatory compliance
• Revenue cycle management
• Customer service
• Proposal writing
• Account management
• Epic
Languages
• English
Certifications and Licenses
Driver's License
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