Retail & Hospitality Operations Leader
Resume:
Tina Shelton
Crystal River, FL *****
***********@*****.***
Professional Summary
To obtain employment where my skill-set matches closely with the criteria set forth by the company for the position which I am applying for.
Authorized to work in the US for any employer
Work Experience
Assistant Sales Manager
Goodwill Industries-Crystal River, FL
May 2024 to Present
• Developed strong relationships with key clients, ensuring high levels of customer satisfaction and loyalty
• Assisted sales manager in developing and implementing sales strategies to achieve departmental goals
• Managed a team of XX sales representatives, providing guidance and support to ensure individual and team success
• Identified potential risks or issues affecting the sales process proactively addressed them to minimize impact on overall results
Store Manager
SugarMill Liquor Store-Crystal River, FL
March 2020 to September 2022
Duties involve overseeing all store operations, including staff management, inventory control, compliance with local and state alcohol laws, and customer service. Key responsibilities include training staff, managing stock and ordering, creating promotional displays, handling finances and sales reports, ensuring a safe and compliant environment, and driving profitability to meet sales goals. training staff, managing stock and ordering, creating promotional displays, handling finances and sales reports, ensuring a safe and compliant environment, and driving profitability to meet sales goals. Manager/Innkeeper
Crystal Blue Lagoon Bed & Breakfast-Crystal River, FL April 2019 to March 2020
• Reservations
• Housekeeping and Laundry
• Guest Relations
• Maintenance
• Bookkeeping/Financial Records
• Sales and Marketing
I was the face of the property. I would take the reservations, greet the guests, host wine and cheese receptions, cook breakfast (remember, bed AND breakfast), arrange any special accommodations and requests (champagne and roses in the room upon arrival, etc), book recreational activities, and more.I answered phone calls and replied to emails. I also managed the website and booking site. Managed all the house cleaning and laundry, maintained all guest inquiries and requests. Handled the landscape and gardening. Took care of maintenance, inspecting rooms, maintenance on all kayaks, swimming gear and such. Made sure the guest followed and maintained the house rules. Also was personal assistant to the owner of the B&B. Took care of her personal business such as her home, her condo.Duties to the owner included
:
• Overnight stays
• Caring for pet
• Yard-work
• Housekeeping
• Retrieving the mail and sorting it.
Manager Customer Service and Assistant Manager
Phefred Business-Greeneville, TN
November 2011 to November 2015
Manage Customer Service Staff of 5 people.
• Provided a wide range of complex office administration and support to the owner. • Develops, implements and administers departmental office systems and procedures.
• Establishes office procedures, policies and operations. Interprets and communicates policies and processes.
• Review, assess, route, answers and monitors follow up action steps on correspondence. Gathers and analyzes information required for administrative reporting.
• Use multiple technical applications including word processing, database management, spreadsheets, graphics and presentation software, electronic calendar, email, and other technical/scientific applications. Uses Internet, may include web maintenance and design.
• Serves as principal contact and source of information for customers of the department. • Purchases and maintains inventory of supplies for the office or lab.
• Answer and route phone calls, mail and e-mail messages.
• Assign Follow ups for issues not yet completed.
• Complete inbound and outbound phone calls each day.
• Other clerical and administrative duties as outlined by the owner of the company. • Ensured customers are retained, satisfied, and that their needs are fulfilled. • Successfully maintained relationships with existing clients and forged new relationships
Technical Support Center Manager
Package Express Center, Inc
September 1999 to October 2011
• Managed Technical Center warehouse, shipping and receiving.
• Established and maintained working relationships with over 2,000 customers and Retail vendors. This involved finding the right product (tape, bubbler mailers, boxes, box cutters) for the customer, at the best price and working with the Vendor closely to insure customer satisfaction in a timely manner. • Maintained 99% inventory control accuracy and weekly reports.
• Managed Technical Support staff of 7 people.
• Responsible for checking daily invoices, ensuring all daily orders were filled, daily follow ups are completed.
• Responsible for inbound and outbound calls of all types.
• Responsible for quoting and purchasing of all warehouse supplies and equipment repair. • Responsible for equipment that was sent out to be used as replacement and for the return of the equipment. Including repairing the equipment if possible.
• Improved productivity by purchasing new storage racks and equipment.
• Integrated systems, processes, and material, due to acquisitions in order to standardize and align with the enterprise.
• Held weekly meetings on software issues or technical issues that may have come up in the week. • Worked with the Software Programmers to relay information as we uncovered situations that may need addressing from testing the software.
• Managed Direct Mail program each month, this included calling the owner to verify the order, getting names and addresses, laying out the card, getting the customer to approve it, running the postcards through the mailing software to filling out the postal paper work and mailing them off. • Worked closely with United Parcel Service
Technicians to ensure our software was linking properly to corporate.
• Worked directly with the President of the company and the V.P. of Finance to assist with their workload as necessary. Including:
• Act as a first point of contact by representing the company in a positive manner • Provide customers and visitors with information on the company's services
• Assist managers and executives with scheduling appointments and events
• Manage travel and logistics details for staff
• Assist in training of junior staff
• Prepare event briefing materials for executives
• Take and record minutes of the meeting
• Manage office budgets and prepare budget addition requests
• Screen telephones and direct calls to appropriate staff members • Independently sort mail and disseminate mail
• Act as liaison between departments to facilitate communication at the executive level • Schedule and organize departmental project activities
• Analyze important data and create reports for the benefit of executives' review • Maintain inventory of office supplies and equipment
• Expedite procurement of office supplies
• Manage both paper and electronic filing systems
• Ensure that all departmental deadlines are met
• Update executives on the status of important corporate clients
• Take staff meetings in the absence of executives Assistant Sales Manager
Goodwill Suncoast Industries
Education
High school diploma
May 1989
All (High school diploma)
Skills
• Purchasing (10+ years)
• Direct Mail Marketing: Skilled in retrieving mailing lists based upon user defined criteria and USPS CASS
• Personal Assistant (5 years)
• Typing: Type over 75 words per minute
• Customer service
• TECHNICAL SUPPORT (10+ years)
• Organizational skills
• Driving
• Computer Hardware Technical Support: Troubleshooting and diagnosis of Computer Hardware Issues. Experienced in the Assembly of Computer Systems from the ground up. Certified in Computer Repair.
• Microsoft Office: Completed Microsoft Office Certification Training
• Equipment Repair (8 years)
• Program Management
• Inventory Control (10+ years) TECHNICAL SKILLS
• Computer Hardware (10+ years)
• Software Technical Support: Skilled in Testing of Software to uncover potential errors.
• Warehouse Management (10+ years)
• ASSEMBLY (Less than 1 year)
• Guest Relations Experience (1 year)
• Help Desk (10+ years)
• DIRECT MAIL (10+ years)
• TESTING (10+ years)
• Customer inquiry handling
• Software Testing (10+ years)
• TRAINING (10+ years)
• Logistics (10+ years)
• Management (10+ years)
Certifications and Licenses
Driver's License
Contact this candidate