Katherine Rosales
CPhT, PhTR
Austin, TX *****
************@*****.***
Professional Summary
I am a consistent, hard-working, highly motivated person. My current job puts a lot of focus on individual achievements, but I am really looking forward to working in a collaborative environment. I feel that I am a friendly, outgoing and dependable person. It is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the workforce, expand my knowledge and skills. To establish long term employment in a successful environment. This is my reason for searching for a position to broaden my horizons.
Work Experience
Program Management Program Director
Sevita-Austin, TX
May 2024 to Present
• Implements the Network compliance plan, and manages the individual rights implementations.
• Periodically audits individual records and other program documentation for accuracy and completion.
• Takes immediate steps to correct potential safety concerns and limit the potential for continued concern or incident.
• Provides regular communication to stakeholders, and acts as point of contact for all stakeholders.
• Implements system and oversee management of individual’s funds and property, assuring safety and accuracy; audits, monitors and reviews individuals financial accounts.
• Oversees census, attendance information or other documentation to assure accurate billing. Assistant Wellness Director
SoCo Village Assisted Living-Austin, TX
September 2022 to February 2024
• Maintaining staffing and schedule based on staffing matrix and use of staffing software
• Working to maintain a full staff of employees by assisting with interviewing and training
• Completing resident assessments and coordinating resident care plans
• Communicating effectively with internal staff and external third-party vendors
• Assisting with leading monthly staff meetings and daily team huddles
• Maintaining service agreements and updating physician order sheets as needed
• Setting up charts for new residents and entering appropriate information into the EMAR
• Completing weekly cart, Medication Administration Record, and chart audits and pulling expired medications
• Assistance with entering incident reports and completing investigations
• Other duties as assigned
Pharmacy Technician III
St. David's South Austin Medical Hospital-Austin, TX January 2020 to September 2022
• Mix pharmaceutical preparations, according to written prescriptions
• Knowledge of legal and ethical consideration in pharmacy services
• Excellent leadership and management skills
• Great organizational skills that encompass the storage, identification, compounding, distributing and disposal of pharmaceutical supplies.
• Assists customers at counter, receives written prescriptions for Pharmacist and retrieves filled prescriptions. Processes orders.
• Enter and maintain prescription data using our computer system
• Answer incoming phone calls and field patient questions
• Contact doctor’s offices or hospitals to clarify prescription information
• Disburse completed and confirmed prescriptions to patients
• Answer patient questions and address customer service issues when they arise
• Assist the pharmacist with maintaining the ongoing medication inventory and place medication orders when instructed
• Corresponding with customers/doctors via email, phone, and in person
• Experience with Automated Dispensing Machines
Pharmacy Technician
Encompass Health Rehabilitation Hospital-Austin, TX March 2019 to September 2022
• Mix pharmaceutical preparations, according to written prescriptions
• Knowledge of legal and ethical consideration in pharmacy services
• Excellent leadership and management skills
• Great organizational skills that encompass the storage, filing, identification, compounding, distributing and disposal of pharmaceutical supplies.
• Assists customers at counter, receives written prescriptions for Pharmacist and retrieves filled prescription Processes orders
• Enter and maintain prescription data using our computer system
• Answer incoming phone calls and field patient questions
• Contact doctor’s offices or hospitals to clarify prescription information
• Disburse completed and confirmed prescriptions to patients
• Answer patient questions and address customer service issues when they arise
• Assist the pharmacist with maintaining the ongoing medication inventory and place medication orders when instructed
• Corresponding with customers/doctors via email, phone, and in person
• Experience with Automated Dispensing Machines
Pharmacy Technician
Cross Creek Hospital-Austin, TX
February 2019 to January 2022
• Mix pharmaceutical preparations, according to written prescriptions
• Knowledge of legal and ethical consideration in pharmacy services
• Excellent leadership and management skills
• Great organizational skills that encompass the storage, identification, filing, compounding, distributing and disposal of pharmaceutical supplies.
• Assists customers at counter, receives written prescriptions for Pharmacist and retrieves filled prescriptions. Processes orders.
• Enter and maintain prescription data using our computer system
• Answer incoming phone calls and field patient questions
• Contact doctor’s offices or hospitals to clarify prescription information
• Disburse completed and confirmed prescriptions to patients
• Answer patient questions and address customer service issues when they arise
• Assist the pharmacist with maintaining the ongoing medication inventory and place medication orders when instructed
• Corresponding with customers/doctors via email, phone, and in person
• Experience with Automated Dispensing Machines
PHARMACY TECHNICIAN
TEXAN PHARMACY-Round Rock, TX
July 2017 to February 2019
• Weigh ingredients correctly and process them following the provided formula worksheet specifications.
• Ensure compounds are prepared in accordance to formulation and that all relevant compounding guidelines and quality standards are maintained.
• Assists customers at counter, receives written prescriptions for Pharmacist and retrieves filled prescriptions. Processes orders.
• Enter and maintain prescription data using our computer system
• Answer incoming phone calls and field patient questions
• Contact doctor’s offices or hospitals to clarify prescription information
• Disburse completed and confirmed prescriptions to patients
• Answer patient questions and address customer service issues/inside retail sales when they arise
• Assist the pharmacist with maintaining the ongoing medication inventory and place medication orders when instructed.
• Corresponding with customers/doctors via email, phone, and in person.
• Ordering and stocking medications when needed.
• Knowledge of office, administrative, filing and clerical practices, principles, and procedures.
• Knowledge of correct business writing, grammar, word choice, sentence structure, spelling and punctuation.
CABLING ASSEMBLER
KEYSTAFFING/TSS-Austin, TX
June 2018 to July 2018
• Routes and ties wires to wire harness used in electrical and electronic equipment or systems.
• Reads instructions, such as work orders, diagrams, and wire lists to determine materials needed and sequence of assembly.
• Wraps and ties together at designated points to form harness, manually or using tie-wrap gun. ASSEMBLER TECHNICIAN
WEST VALLEY STAFFING/UCT-Austin, TX
March 2018 to May 2018
• Perform complex and advanced assembly of products according to established specifications and instructions.
• Perform equipment assembly according to engineering drawings.
• Perform installation, repair, inspection, reassembly, replacing, refitting, and adjusting products as required.
MEDICATION TECHNICIAN
COLONIAL GARDENS-Austin, TX
February 2017 to July 2017
• Provided residents with nursing services in accordance with physician's orders in administration of medications and treatments.
• Exercised independent judgment and discretion in the performance of personnel tasks with the understanding that the responsibilities are not routine or limited to resident care matters.
• Supervised employees and residents in a timely manner and in accordance with company policy and procedure.
• Maintains effective working relationships with internal and external customers. PHARMACY TECHNICIAN
RELIANT-HEALTHSOUTH REHAB HOSPITAL-Austin, TX
March 2014 to August 2016
• Mix pharmaceutical preparations, according to written prescriptions
• Knowledge of legal and ethical consideration in pharmacy services
• Excellent leadership and management skills
• Great organizational skills that encompass the storage, identification, filing, compounding, distributing and disposal of pharmaceutical supplies.
• Assists customers at counter, receives written prescriptions for Pharmacist and retrieves filled prescriptions. Processes orders.
• Enter and maintain prescription data using our computer system
• Answer incoming phone calls and field patient questions
• Contact doctor’s offices or hospitals to clarify prescription information
• Disburse completed and confirmed prescriptions to patients
• Answer patient questions and address customer service issues when they arise
• Assist the pharmacist with maintaining the ongoing medication inventory and place medication orders when instructed
• Corresponding with customers/doctors via email, phone, and in person
• Experience with Automated Dispensing Machines
MEDICATION TECHNICIAN
ELMCROFT ASSISTED LIVING-Austin, TX
April 2014 to June 2015
• Manage difficult or emotional customer situations; responds promptly to customer needs; solicit customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Administer prescribed medications, noting times and amounts on patient's charts.
• Observe and document the health and emotional condition of each resident, promptly reporting all changes to supervisor.
• Assists residents with medication as defined in medication procedure.
• Ordering and stocking clinical supplies
• Unit dosing of oral medications
PHARMACY TECHNICIAN
WALGREEN'S PHARMACY-Austin, TX
May 2012 to July 2012
• Assists pharmacist to prepare and dispense medication. Assist customers inside retail sales within our pharmacy.
• Price and file prescriptions that have been filled.
• Maintain proper storage and security conditions for drugs.
• Data entry for documentation, communicating with customers verbally and in writing all while excising vigilance in maintaining files and records both manually and computer records. MEDICATION TECHNICIAN
BROOKDALE SENIOR LIVING-Austin, TX
September 2004 to September 2011
• Administered medication and treatments as prescribed by physician.
• Provided direct care to residents following the individualized service plan.
• Assisted in maintaining the physical, social and psychological environment that is conductive to the best interest and welfare of the residents.
• Monitored response to existing treatment plans, aware of prominent medication interactions and side effects; monitors residents for occurrence of such and notifies LPN/HWD.
• Ordering and stocking clinical supplies.
• Unit dosing of oral medications
Education
Bachelor's in Psychology
South University - Round Rock, TX
January 2017 to December 2020
PHARMACY TECHNICIAN
ALLIED HEALTH CAREERS - Austin, TX
October 2011 to July 2012
MEDICAL ASSISTANT
SOUTHERN CAREERS INSTITUTE - Austin, TX
September 2003 to August 2004
Skills
• Microsoft Office, Exel, Google Docs, Power Point. Knowledge of office, administrative, filing and clerical practices, principles, and procedures. Knowledge of correct business writing, grammar, word choice, sentence structure, spelling and punctuation. Ability to provide quality customer service. Ability to review and evaluate documentation of qualification for licensure, and determine eligibility of applicants for licensure. Knowledge of occupational regulatory practices, principles, and procedures preferred. Ability to train others. (10+ years)
• Pharmacy Tech (10+ years)
• PTCB (10+ years)
• Compounding (10+ years)
• IV (8 years)
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Data Entry (10+ years)
• Customer Service (10+ years)
• Pharmacy (10+ years)
• CERTIFICATION PHARMACY Technician (10+ years)
• Time Management (10+ years)
• Typing (10+ years)
• Cash Handling (5 years)
• Outlook (10+ years)
• Word (10+ years)
• Billing (10+ years)
• Compounding Medications (5 years)
• Pharmacy Technician Experience (10+ years)
• Vital Signs (10+ years)
• Medication Administration (10+ years)
• Laboratory Experience (8 years)
• Hospital experience (8 years)
• EMR Systems (10+ years)
• Order Entry
• Microsoft Excel (10+ years)
• Communication skills (10+ years)
• Organizational skills (10+ years)
• Pharmacy technician experience (10+ years)
• Computer skills
• Outdoor work
• Microsoft Office (10+ years)
• Leadership (10+ years)
• Customer service (10+ years)
• Supervising experience (2 years)
• Medical terminology (10+ years)
• Project scheduling (5 years)
• Hospital experience (10+ years)
• Retail sales
• Vital signs (10+ years)
• Typing (10+ years)
• Medical Billing
• Patient Care
• Insurance Verification
• Data entry
• Laboratory experience
• Office management
• Personal assistant experience
• Oncology
• Clinical research
• Interviewing
• Clinical trials
• Analysis skills
• Data collection
• Schematics
• Assembly
• Equipment repair
• Soldering
Certifications and Licenses
NATIONALLY CERTIFIED IV/ADMIXTURE TECHNICIAN
March 2013 to Present
Registered Pharmacy Technician
April 2012 to April 2026
Texas State Board of Pharmacy
Medical Assistant
July 2003 to Present
Southern Career Institute Diploma
Pharmacy Technician Certification
May 2013 to September 2025
Driver's License
December 2000 to December 2029
PTCB Certification
Pharmacy Technician License
Additional Information
Skills & Abilities
• Ability to access, input, and retrieve information from the computer.
• Interpersonal skills to interact with a variety of contacts professionally and tactfully.
• Working knowledge and skill in understanding and processing information, in the use of office equipment, and in the use of computers and applicable software.
• Effective communication to establish and maintain effective working relationships with supervisors and co-workers.
• Heavily detail oriented
• Fast learner
• Able to multitask efficiently