Portfolio Program Manager with Global Experience

William Lord

**-** *** *****,

Queens Village, NY 11427

Tel: 917-***-**** E-mail *******@*****.***

Program Manager

SUMMARY:

Project Manager with extensive cloud Data Center infrastructure experience working in a globalize environment. Worked on offshore projects creating Project Definition Documents, Risk Analysis, Business Requirement Definition and Statement of Work. Researched and identified in country deployment regulations, labor laws in Wynyard UK, France, Switzerland and Asia PAC. Developed and managed several revenue driven portfolio Projects which increased profits by 55 percent. At Hewlett Packard, Managed the procurement of all BOM equipment globally developing a scheduled to land equipment and coordinated engineering resources. My ability to restructure failed initiatives (Projects) quickly and get them to production is one of many multi-tasking abilities I possess. I have created and managed budgets, provided variance explanation for monthly, Quarterly and annual forecast. Developed Project schedules identifying milestones, Issues and Risk Logs for multiple projects. Exceptional work ethic with the ability to communicate across all levels of management. Excellent ability to identify and attract talented managers when building project teams. Superb vendor management skills resulted in completing projects under budget and prior to the projected timeline. Wrote the Trading floor and Back Office Support proposals which were accepted by Citigroup. Other responsibilities included interviewing and hiring managers and business analysis. Possess a strong knowledge of Excel, Power Point and Visio as well as Microsoft Project.

TECHNICAL SKILLS:

Program Management and documentation skills:

Created the Business Requirement Definition (BRD) and vetted with Tower Leads and System Architect before submitting to stakeholders/sponsor for approval’s. Effectively balances stakeholder needs, and while negotiating tradeoffs between scope, deadline schedule, and budgets.

Managed Real Estate Merger and Acquisition projects SDLC for Data Center and office consolidation, office closure’s coordinate lift and shift of server and comingle applications.

Conducted daily meetings with facilities, Property management, stakeholders, project sponsors to develop project plans, track building permits and required variance.

Coordinated with Facility the building hand-off to IT in order to land circuits, rack & stack equipment, HVAC and start MDF/IDF closet build-out.

Attended high level meetings with trade vendors to discuss build-out requirements, request estimates, SOW, submitted and track cost estimate for approval.

Coordinated with facility the approved floor plans, electric, HAVC, MDF and IDF requirements.

Provided detailed project plan identifying vendors, network, server, storage and telephony build process. This included, rack elevation, power consideration, Circuit landing/activation, circuit installation (cooper & Fiber).

Managed budgets for medium to large enterprise projects ranging from $250kto $500 Million, also tracked the invoice payment and deferment.

Worked extensively with application SME, Architects and application support teams to identify dependencies while providing internal and external communication to the business groups.

Mentored project teams by identifying project scope, risk /issues, identify critical path analysis and Implemented procedures to mitigate risk threats and provide solutions.

Responsible for developing and updating all Project plans/milestones, coordinated with PMO architects to update milestones in PlainView and Clarity, tracked project issues, risks change control and project activities .

Leveraged PM Universal Workstation (PMUWS) portal to provide streamline access to both project managers and team members for operational proficiency.

Worked with creating budgets using CREST documentations (sizing and funding process) provided from the business/infrastructure teams to secure funding approvals.

Managed project expenses and charge backs on a monthly, quarterly, created variance explanations and financial project forecast.

Registered and updated the application incident management (PAC2000 Resource Center) with the proper code change into the production environment.

Followed the TOG Methodology which is a comprehensive risk-based framework of common project management principles, designed to drive project managers and teams to complete projects successfully.

Excellent communication skills to stakeholders and management detailing status reports and vendor milestone updates.

Maintained detailed Risk & Issue logs highlighting the project risk and issues by probability and severity to assess their impact on project delivery. Utilizes Clarity management tools for identifying and tracking issues such as the Delivery Risk Assessment, risk workshops, and Clarity.

Attended Change Management meeting to discuss impact to production and submitted change request as needed.

Created and maintained SharePoint site as a repository for all project artifacts, utilized and ServiceNow, including notification tracking and pending open task.

Lord Consulting Corp 10/2022 - Present

Program Manager at THERAPIE, 10Eleven, E.K. Silversmith, PID Floors, Valarie Joseph.

Installed Network Infrastructure for PID flooring, including their Corporate office.

Managed the Audio/video installation and configuration of their SONOS wireless speakers

Coordinated THERAPIE Medical offices real estate build-out, including overseeing their hardware/application configuration and deployment.

Selected and deployed state of the art the Security camera system that can be viewed remotely and provided training for their personnel on operating the equipment.

Developed a project plan for 10Eleven executive office and manager day to day activity. Moved personnel to new 5,000 sq ft showroom and provided network accessibility to existing network equipment.

Build-out network Infrastructure for PID Flooring, deployed network and configured sperial devices (PC’s, Phones, Access Points, servers and NAS’s storage devices).

Oversaw for E.K Silversmith the deployment of Audio/Video equipment, Security camera system, Dell blade Servers and Mass Storage devices for local Glass/Mirror store.

Executed the infrastructure build-out for Valarie Joseph and cutover of Phones, desktops and printers in the new 4,000 sq ft office space.

MELLENNIUM Limited Partners 05/2022 - 10/2022

Program Manager

Managed the application deployment for Over The Counter Trading Desk and back office processing.

Provided expert guidance on migrating servers from Secaucus Data Center to the new ELS environment.

Developed documentation on the 4 types of migration plans and conducted meeting to verify the process that is required for the business organization.

Created a forecast to migrate servers over the next 14 months, socialize with Application owners the testing process and Data center exit process, excluding block-out dates.

Conducted biweekly meeting with the Derivative stakeholders, application support, Market Data support team, including Fix Income application/desktop support.

Conducted frequent meetings with Server, network, Storage team and CDW on planning the delivery of 3,000 servers over a 3 month period. Utilizing Panda Asset management to track hardware and software licenses.

Scheduled workshops to review migration task, including integration requirements for all data centers. Identify gaps that would affect the workflow and provided solutions for business partners.

Worked with development teams to provide certification of test server builds, before entering into ServiceNow.

AMAZON AT LORD & TAYLOR, THE BATHHOUSE PROPERTY

Program Manager 06/2020 - 07/2022

Managed the infrastructure build-out of managed, fiber and distribution cabling. (27,000 feet of shielded CAT 6A and fiber)

Supported the low-voltage cabling team deploying key access and fire alarm/smoke detectors through- out the building.

Managed the network cable installation for 3 Lindenhurst middle schools in New Jersey, providing 3 network drops to each classroom. (hotspot, phone jack and teacher’s desk)

Preformed disconnection/reconnection of data and VOIP CISCO switches, patched all classroom connections to the CISCO switches, including troubleshooting of bandwidth issues.

Assisted with the cutover process, worked with tech support to identify connectivity issues and provided day 1 support as needed.

Provided lift and shift of a small law office IMF closet and tested/certified 60 existing connections and installed 3 new drops.

Troubleshoot key access systems for multi dwelling apartment buildings, replaced defective strikes, including/strike solenoid.

National Grid 02/2019 - 05/2020

Senior Program Manager

Managed the upgrading of several regional Data Center facilities which included, Network, Servers and Mass Storage devices.

Utilized JIRA to update weekly status reports, create and track risk ticket request and documented project artifacts on SharePoint sites.

Managed the asset management team who utilized McAfee EPO asset management software to track hardware and software products.

Experience utilizing SDLC Agile, Waterfall and SCRUM methodologies to manage the three projects in my portfolio.

BROADRIDGE 06/2017 - 12/2018

Senior Program Manager

Prepared the Strategy Gate documentation with existing and future state business analysis of the targeted cloud solution.

Executed deployment of network and server infrastructure for new Cloud datacenter, conducted daily meeting with vendors and network team to coordinated build-out and configuration of environment.

Communicated to Directors/Stakeholders on the progress of the pre-deployment survey assessments, strategy, inventory control and staff performance metrics.

Relocated to the V-Block 1,700 servers to virtualize environment, project was completed ahead of schedule.

Strong Knowledge of CRM and ERP Enterprise solutions. Worked closely with developers utilizing business analytics to gather marketing data.

Coordinated meetings and workshops with both Tech Support, vendors and business teams to understand, outline, track and advise on data requirements, data issues, data risks.

Provided oversight and planning for data program management across all workstreams/systems worldwide.

Participated in creating templates, policies tools while maintaining business relationships with business sponsors and key stakeholders.

Designed and maintained high level project plans for migrating the Journal Square Data Center to a SunGard facility in Clifton New Jersey; project budgeted for 35 million dollars.

Managed the lift and shift of the BPO servers, GreenPlum DCA’s, Dell Servers, including storage appliances to the Clifton Data Center.

ARROW ELECTRONICS 05/2016 - 05/2017

Program Manager

Responsibility included providing weekly status reports to Stakeholders, Steering committees, VPs, Directors on the progress of multiple projects in my portfolio.

Coordinated and conducted daily and bi-weekly meetings with vendor, VM engineers, Server support, and network and storage teams.

Developed a pre-migration plan to identified VLAN requirements for each migration wave, identify storage requirements for all virtual and physical server targeted for migration as part of the AZURE cloud build-out.

Created project budgets, ensured accuracy and accounted for forecast variances, generated reports comparing with actual forecast cost.

Managed managing definition, Product integration and delivery of new technologies, from concept idea through development, integration, and product launch into multiple consumer electronics products.

Scheduled with the Active Directory team the build-out of servers and coordinated testing prior to go-live date.

Managed the infrastructure build-out of the new data center for VBLOCK (EMC) appliances for virtualized servers and storage repository, Network switches, Server and storage devices.

Worked with the Change Management team to get approvals and coordinate the configuration and activation of new Routers and switches.

Created and updated project artifacts on SharePoint sites, leveraged PlanView to track pending project status, including task that required immediate attention.

Facilitated vendor installation meeting with the network team on Aruba and F5 installations for the corporate office installation.

Managed the implementation access management and coordinating IT Security requirements with the network security teams to restrict access.

Worked with the Network Security team to extend the subnet and configure VLAN’s to support access to the servers, storage appliances, telecom and new equipment installed.

Coordinated with the Human Resources onboarding of employees and contractors requiring single sign on access, including access provisioning of the network and servers.

Initiated project development by surveying and compiling IT Cost Sheet based on vendor quotes and estimates.

Submitted IT Cost Sheet to Senior Management for approval and subsequent attachment to the project budget.

Created several project plan templates that can be used for acquisition of new companies, consolidating 2 or more business entities into one office, office closures and new office space build-outs.

Conducted weekly and bi-weekly meetings with management to review project status and update issue/risk logs.

Managed 7 projects concurrently, ranging from network upgrades to telecom and server equipment upgrades.

Attended the weekly Global Real Estate meetings to provide input and status for Real Estate in my portfolio.

Developed a Pre-deployment Data Center migration template for ARROW ELECTRONICS with based on a similar template that is use for all their Data Center build worldwide.

Worked with Delivery management team to scheduled UAT and parallel testing of application, development and production servers as part of the project migration process.

Assisted the Nevada migration team with the rebranding of products and secured purchase order approvals for all automated warehouse network equipment.

Documented the Wi-Fi installation process (Firewalls/Remote access), including developing a process for deploying the global security camera installations.

Work closely with EDW and business team to support key data related documentation including end-to-end business process flow from the source to target assist with the layout and document clearly the “day in a life” scenarios as to how business team will use after PLP product deployment

Conducted meeting with the Active Directory team to migrate user credentials to new AD Servers, scheduled decommissioning of circuits, IT equipment disposal and leases review.

Managed the Austin office consolidation, tracked the circuit installation, building permit approvals, build-out and migration forecast.

Matrix at Wells Fargo 08/2015 - 02/2016

Program Manager

Utilized TOG, Waterfall and Scrum Methodology to manage the Enterprise Product Catalog and Target State Architecture Projects at Wells Fargo which was mandated by the Regulators Compliance Agency (Part of data and firewall Security).

Finalized Run Book processes for migrating network applications to production in APAC and closing completing project closures.

Worked with Risk Analysis and Governance groups to maintain CCAR requirements as it related to the Asset Management.

Conducted level 2 meeting with Deloitte Consulting team and business groups to discuss network Security and best practices to implement, ITAM Asset management for inventory control, process and identify critical milestones.

Created Project budgets (between 30 and 50 million dollars) for EMEA and APAC projects, provided variance explanation for monthly and Quarterly forecast.

Drafted high level project plans for Compliance projects, Transformation, Database migration, office relocation projects, Merger and Acquisition infrastructure relocation projects; including coordinated circuit landing, network patching and switch configuration.

Scheduled working sessions to discuss, Fit-out schedule, cabling, network and server installation, including review and updates of Risk/Issue logs.

Managed the build-out of new offices in the United Kingdom, circuit delivery, HAVC, electrical and Audio-Visual requirements.

Utilized tracker to update project status in Plainview, executed Change Management Process when required and supported changes in project scope.

Developed Project Briefs, Risk Analysis (mitigation), Implementation Readiness Document follow the TPM methodology of Waterfall and Agile.

Scheduled with the Active Directory team build-out of servers, including access testing prior to go-live date.

Coordinated with Financial Analysis the tracking of equipment invoices for multiple projects, equipment depreciation and billing for services rendered.

Prepared complete written scope statement that spells out project goals and details, ensuring compliance with SLAs.

Completed concise project status report information Manage and track hardware installations in US, Asia & UK, for weekly and monthly reporting.

Responsible for the build-out and relocation the DR site in London, including the parallel testing of services/decommissioning of circuits and end-of- life equipment.

Created SharePoint site as a repository for project artifacts and archived materials related to the project.

Coordinated with the engineering team the integration and delivery of new technologies, from idea through development, integration, and launch into multiple consumer electronics products.

Consulting at McGraw Hill Financial Capital IQ Division 02/2012 - 10/2014

Program Manager

Managed the ATOS Cloud Environment at McGraw Hill Financial, worked with Global team to construct an AZURE Cloud landing Zone the size of a country for ecommerce and mobile application support. This project was initially budgeted for 500 million dollars.

Prepared business analytics and compiled data from business intelligence records based survey response compiled.

Conducted regular scheduled meeting with McGraw Hill CIO and Stakeholders to review the budgets, equipment installed and provided risk/issues updates on cloud development.

Worked as a liaison between McGraw Hill Education and the network team to REIP servers, Domain controllers, Network switches, core and distribution switches.

Managed Multi-Million projects such as the security Unix Authentication Project of over 4000 servers, Coordinated the software configuration and imaging of servers with Active Directory.

Coordinated the decommissioning of office closures for McGraw Hill facilities in Texas and JD Power office in Norwalk Connecticut this included, Power-down of Circuits, Decommissioning, removal and disposal of network routers, switches/hubs, EMC storage and removing Key access pads.

Responsible for selecting and on-boarding vendors, provisioning and requesting resources, managing budgets, expediting DCFM form request.

Developed Project Plan for Education division to publish new digital material on Amazon that identified milestones, deliverables, project dependencies and identifying risk items in the critical path.

Provide any advice/share best practices on Snowflake and Lessons Learnt.

Worked in PMO structure, updated and maintained SharePoint repository site with RACI Chart, utilized SNOW, MOSAIC and PINE with all project documentation and weekly reporting to stakeholders.

Planned and implemented maintenance phases for migrating the Education Data Center to a new building. This required network design approval, new subnet, several Application and Active directory servers and REIP all Wintel, Linux/Unix servers, storage devices and access terminals.

Executed the 55 Water Street installation of Audio/Video for three Conference rooms each having a 3D presentation capability, integrated servers and keypad access with Exchange to reserve and book conference rooms.

Managed build-out of server sizing package based on the capacity planning, BOM and application requirement for virtualized server offerings.

Followed the Waterfall Mythology thru the complete SDLC for the NICE telecom project comprising of 3 call centers and 3 data centers.

Coordinated with NICE the SRT compliance and software installation. Utilized Physical and virtual servers, VM’s, SANS/NAS and Centerra, including EMC Storage.

Developed and deployed the Blue Coat application using Agile methodology completing the full lifecycle to Production, this included installing new servers, Rack/Stacking, Network Patching, KVM configuration and data Migration/ integration.

Responsible for developing and driving the budget approval, network infrastructure installation, milestone planning and resource allocation for relocating 460 associates, coordinated with release managers documentation of Run Books and upgrade workstations in 4 Phases over a 6-week period (Completed Under budget).

Managed and maintained Risk /Issue logs for Gigamon deployment, engaged the network engineers to trouble – shoot and test application.

Worked Property Management to complete building hand-off to IT in order to start the rack and stacking of IT and Telephony equipment.

Hewlett Packard, Worked from home in Queens New York 09/2011 - 02/2012

Project Manager for Global Cloud

Executed the build-out of 15 Datacenter’s with a budget of 60 million dollars in APAC, EMEA and the Americas. My role was to research and identified contingency issues (resource needs) while developing a globalize strategy for documenting recovery procedures for HP Disaster Recovery sites.

Designed the Hewlett Packard Pre-deployment checklist for all Data Center in the Global Enterprise Cloud Services (ECS) worldwide. All data centers currently use this template as part of their build-out process.

Scheduled daily meeting with Network, Server Admin and stake holders in France, Switzerland, Wynyard UK Public Sector and Alpharetta GA to review and discuss ECS project communications.

Created ARIES request (RFP’s) to allocate resources, budgets, purchase order request from the BOM for 9 Data Centers this included EMC storage devices.

Worked with establish PMO to develop, build and execute build-out of 9 Data Centers hosting AZURE cloud servers, network and storage devices.

Migrated databases to new business servers for the GO-Live cutover, provided authenticate user access/permission to shared folders.

Responsible for requesting WBS Code, resource request, on-boarding of Clients and vendors, approvals for remote access to the network.

Assigned supply vendors to projects based on BOM requirements, service delivery history and budget constraints.

Managed the network engineers to draft floor Plan surveys and schedule meeting with Data Center Management team to review and approve floor plans. Expedited DCFM form request when equipment needed to be Rack and Stacked.

Designed the Hewlett Packard Pre-deployment checklist for their Global Enterprise Cloud Services (ECS) worldwide this was all multi-million-dollar projects; Created ARIES request to allocate resources, budgets, purchase order request from the BOM for 9 Data Centers this included EMC storage devices.

Tracked the hardware and equipment delivery once the procurement process has started, escalated order request to procurement department for approvals; including vendor expedite to vendor like Check- Point, F5, Tipping Point and Rittal.

Point of contact for providing access to on-boarding and off-boarding of contractors/consultants requesting restrictive access as needed.

Reviewed and post documentation on SharePoint site of the BOM, all documentation and approvals. Coordinated network design approval, circuit landing, network and server build-out. Mitigated mission critical task and dependencies, maintained risk and issue logs affecting the baseline.

Assisted the automation developers with sizing of servers and storage requirements, updated the budget to support resource allocated.

Followed Waterfall methodology for developing and executing the build-out of new Data Centers in APAC and North America.

Allianz Global Investment, New York City 05/2011 - 09/2011

Data Center Migration Project Manager

Allianz Global Investments developed multi-million dollar Data Center project plan to migrate P to V servers to a Co-Lo Cloud environment.

Directed application team to prepare data integration process for testing in the Co-Lo environment and provide stakeholders with response time data for approval.

Followed established PMO protocol applying Waterfall methodology to manage the implementation stages of all application being moved to the Cloud environment.

Communicated daily by scheduling meetings with RIS and RCM AMS stakeholders to schedule the retirement and migration of all SQL/Application servers to the Co-Lo Cloud environment.

Developed a disaster recovery site to mirror the main Data Center, coordinated scheduled testing with department executives regularly to improve business continuity.

Managed the build-out and relocation of 1,500 users in the New York office, including provisioning of relay equipment in the IDF closets (Network switches and routers).

Coordinated the network (Firewalls) and local active directory server cutover and Go-live, including the conference room Audio/Visual equipment installation.

Created BFR’s for resources, department budgets for Global Data Centers in Asia regions, Germany, United Kingdom and the United States.

Worked with the systems and database group to develop a recovery process that identified all applications and database in the critical path that required application and server upgrades.

Facilitated meets with the storage team to migrate and test the backup process to the EMC and Centerra storage

devices to the cloud and DR facilities.

Significant interaction with functional business users and experience in planning and conducting analysis of business processes and problems as well as create necessary functional, business and non-functional requirements.

Business Process Re-engineering (BPR) and Workflow documentation expertise uploading to SharePoint site.

Coordinated with Market Data Analysis migration plans to move applications to the Cloud environment with written approval on seek time delays.

Managed the Upgrading of application Enterprise servers from 2003 Platform to 2008 Enterprise Server before migrating to a Virtualized environment on the UNIX/LINUX platforms.

LORD CONSULTING CORP - New York City 12/2010 - 5/2011

Project Manager Private Consulting (Small to Mid-size firms)

Installed wireless network and remote surveillance access for “Touch Of Class” stores to monitor productivity.

Networked workstations and printers for ST Joseph Episcopal Day School.

Migrated workstation database to new 2008 Server and provide new drive mapping to access server.

Provided expert advice to prospective clients on installation of security camera surveillance system with remote access and messaging alerts for Commercial and residential customers.

DEUTSCHE BANK - New York City 11/2010 - 12/2010

Global Data Center Transitional Program Manager

Completed BFR’s (Cost Estimation) for existing personnel to complete the transition phase and Resource budgeting for the next fiscal year.

Established Role over process in the event of outage in APAC (Primary) to route network traffic to Secondary Data Centers and handling of work load. The

Scheduled meetings with an agenda for executives to discuss project transition actions, readiness support and resource staffing.

Applied PMO protocol to developed and maintained Project Decks, identifying milestones, Risk Management and Severity levels utilizing the waterfall methodology.

Tasked Project Managers to research and develop franchise agreements in Asia Pac, UK, Germany and India.

Designed and developed a SOW (Statement of work) for Global Data Center infrastructure for Asia PAC.

Identified and packaged data center monitoring application as a standard to migration all legacy applications.

Reviewed with Senior Management updated policy and procedures for regional Operation Centers for adequate training and personnel coverage.

Coordinated with management training materials for ASIA PAC Data Centers supporting response to SQL Server access, application alerts and network outages.

Participated in Business Continuity/Disaster Recovery planning and testing of application/Data functionality.

Drafted lesson learnt DECK describing challenges with migrating regional Data Centers to a globalized platform.

Utilized Microsoft Project to drive multiple projects, also leveraged SharePoint sites as a repository for Project artifacts such as Project Plans, BOM, TCO approvals, and record reporting.

Migrated Authentication database to new Data Center and permissioned System Administrator access to servers.

LORD CONSULTING CORP - Queens New York 10/2008 - 11/2010

Project Manager Private Consulting (Small to Mid-size firms)

Manager Server 2008 and network installation for doctor’s offices and law firms.

Provided remote system access for billing firms and government agencies.

Assisted with EMS logic software installation to monitor and update patient records.

BACHRACK GROUP - Goshen New York 4/2008 - 10/2008

MEDIACOM (Regional Cable/Communications Company)

Sr. Project Manager

Managed the implementation of the ACSR Multi-million dollar Project for MediaCom which increased revenue by 55 percent nationwide in 90 days.

Responsible for managing 15 projects under my portfolio using the Agile and Waterfall methodology which included budgets and resource allocation, also managed the deployment of 3,000 laptops and workstations for Management and Field Engineers.

Implemented the level 1 and level 3 approval process for the Program Management

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